Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Languages
Timeline
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Hesham Abdelwahed

Riyadh

Summary

Results-oriented professional with over 15 years of experience, specializing in business expansion and operations. Expert in product development, strategic business relationship nurturing, and partnership driving for sustainable growth. Known for a strong drive and superior skills in interpersonal communication, team building, and leadership, I am prepared to significantly contribute to organizational goals.

Overview

16
16
years of professional experience

Work History

Head of Sales

Lamaa Fintech Solutions
Riyadh
09.2022 - Current
  • Spearheaded transformational initiatives at Lamaa Fintech Solutions, driving breakthrough advancements in financial services and supply chain operations across Saudi Arabia and the UAE
  • Developed and executed regional sales strategies, significantly surpassing annual sales and revenue targets within service provider and enterprise accounts
  • Directed a high-performing team of 13 Relationship Managers, surpassing revenue targets by 30% through effective leadership and strategic sales execution
  • Spearheaded initiatives to maintain a competitive edge in the dynamic fintech landscape
  • Effectively managed key stakeholder relationships within the customer ecosystem, enhancing business growth through new and existing partnerships
  • Implemented a new sales strategy that boosted lead generation by 30% and improved sales conversion rates by 20% over six months
  • Redesigned operational structures to optimize efficiency and increase productivity, resulting in a 30% reduction in overhead costs and a 20% improvement in on-time delivery performance
  • Led sales and business development activities, building a robust sales pipeline focused on both core services and growth-oriented offerings
  • Identified and partnered with go-to-market specialists to create a thriving enterprise ecosystem
  • Implemented closely with key customers to align our solutions with their strategic goals, ensuring operational needs were met
  • Fostered teamwork across multiple departments, including Technical Solutions, Bids and Commercial, Finance, Product Management, Service Delivery, and Operations, to deliver cohesive customer solutions
  • Managed abreast of industry trends and market developments, leveraging insights to continually refine sales strategies and distinguish our offerings in the market.

Head of Sales

Gawamen
Jeddah
11.2020 - 08.2022
  • Led the sales department to significant achievements through strategic leadership and innovative management
  • Spearheaded the development and implementation of marketing strategies and trend analyses, resulting in a 25% increase in revenue in the first quarter and a 15% increase in market share within the first year
  • Directed sales team in implementing innovative customer acquisition strategies, resulting in a 40% increase in new client accounts and a 25% boost in customer retention rates
  • Built and maintained strong, lasting relationships with customers and partners, enhancing satisfaction and loyalty
  • Redesigned operational structures to optimize efficiency and increase productivity, resulting in a 30% reduction in overhead costs and a 20% improvement in on-time delivery performance
  • Set goals and objectives for all regional sales teams, leading, coaching, and developing a diverse sales force
  • Effectively communicated proposals and presentations, contributing to successful business negotiations and strategic partnerships
  • Established innovative plans for inbound leads to align with sales objectives, enhancing overall sales efficiency
  • Met and followed up with key partners, ensuring collaborative and fruitful partnerships
  • Regularly reported on departmental progress and strategic shifts to senior management and external stakeholders, ensuring alignment with company-wide objectives.

Regional Sales Manager

Wssel IT Solutions
Jeddah
01.2017 - 10.2022
  • Led the sales and account management teams across the western region
  • Managed, coached, and developed a dynamic team of Sales and Account Managers, consistently driving performance to achieve 15% revenue growth in the western region
  • Spearheaded a successful change management initiative by introducing a new sales strategy, driving performance to surpass sales goals by 25%
  • Facilitated sales personnel in refining their sales techniques and strategies, directly supporting them in exceeding sales goals by 30%
  • Expertly translated company objectives into personal goals and Key Performance Indicators (KPIs) for each team member, ensuring alignment with organizational targets
  • Developed strategic account plans with clear objectives and action plans, ensured accurate sales forecasting and effective pipeline management, and implemented CRM systems to enhance overall sales ops
  • Set and communicated targets for annual and monthly sales objectives in line with the company's business plan
  • Crafted tactical plans for territories, implementing best-in-class sales and marketing campaigns.

Business Developer

Foodics Tm
Jeddah
12.2015 - 11.2016
  • Boosted sales by 40% through strategic software services and cloud-based solutions tailored to customer needs
  • Identified and engaged potential clients in the target market, resulting in a 30% increase in client base
  • Facilitated sales personnel in refining their sales techniques and strategies, directly supporting them in exceeding sales goals by 30%
  • Drove revenue growth by 32% through the development and sale of customized software services and cloud-based systems
  • Implemented CRM tools to streamline customer management processes and enhance service delivery.

Store Manager

Orange Telecom
Alexandria
05.2014 - 11.2015
  • Led store operations and sales efforts, achieving a 25% increase in customer satisfaction by providing effective solutions and optimizing after-selling services
  • Managed customer inquiries, providing effective solutions to their problems and ensuring high levels of customer satisfaction
  • Enhanced after-selling service to deliver total customer satisfaction and foster long-term customer relationships
  • Successfully sold orange products and services, ensuring proper collection of required documents
  • Promoted handsets and accessories, contributing to increased sales and product visibility driving a 25% increase in revenue
  • Achieved individual sales monthly targets, ensuring a 100% net activation rate
  • Managed and organized records of cash and inventory, maintaining accurate data for daily reports and the second shift
  • Prepared reports, including briefing, daily activity, closing sheet, and follow-ups, contributing to overall operational efficiency
  • Trained team members to deliver a high standard of customer service, ensuring consistency across the team
  • Positively and effectively influenced in implementing the retail plan, contributing to the achievement of business objectives.

Sales Specialist

Misr Emirates Insurance
Alexandria
01.2013 - 04.2014
  • Delivered personalized insurance options, driving tailored solutions that increased customer satisfaction and retention rates by 25%
  • Customized insurance solutions, matching individual and business requirements for enhanced protection plans
  • Cultivated relationships with prospective clients through strategic networking, cold calling, and referrals, establishing trust and expanding client base by 30%
  • Designed and executed innovative marketing strategies that resulted in a 45% increase in new insurance contracts and optimized existing ones
  • Maintained accurate and up-to-date records of transactions, sales, and terms
  • Checked insurance claims to solidify trust and safeguard the company's reputation.

Customer Service

Telecom Egypt
Alexandria
03.2010 - 12.2012
  • Collaborated with cross-functional teams to address customer issues promptly and improve service quality, contributing to a 30% increase in customer loyalty
  • Delivered detailed reports on customer feedback, leading to a 20% reduction in service failures and proactive resolution of concerns
  • Cultivated lasting relationships with key accounts through transparent and engaging communication, resulting in a 15% increase in customer retention
  • Resolved 100+ incoming customer inquiries daily with 98% accuracy, surpassing KPIs and enhancing customer satisfaction levels by 25%
  • Managed customer accounts, ensuring accurate and up-to-date information for effective customer service
  • Followed up on customer interactions, addressing any outstanding issues and ensuring customer satisfaction
  • Promptly responded to customer questions submitted via email or the website, providing timely and helpful assistance.

Marketing Executive

Alex Store
Alexandria
09.2008 - 03.2010
  • Collaborated with cross-functional teams to optimize marketing performance and drive revenue growth
  • Led the development and implementation of data-driven marketing campaigns to drive brand awareness and customer engagement
  • Conducted client meetings to discuss products, services, and advertising needs, establishing and maintaining strong client relationships
  • Spearheaded detailed market planning and executed comprehensive market research, including competitive analysis
  • Developed effective marketing strategies aligned with business objectives
  • Identified and capitalized on a variety of advertising and marketing opportunities across traditional, online, and social media platforms.

Education

Bachelor of Commerce - Business Management

Alexandria University
01.2014

Skills

  • Multifunctional Team leadership
  • Coaching and Mentoring
  • Strategic planning and Execution
  • Brand Management
  • Performance Analysis
  • Distribution & Go to Market Expertise
  • Relationship building
  • Turnaround & High-Growth Strategies
  • Profitability Revenue generation
  • Product & Business development
  • Effective leader
  • Budgeting & Forecasting

Personal Information

  • Title: Head of Sales
  • Date of Birth: 11/16/1991
  • Nationality: Egyptian
  • Marital Status: Married

Languages

  • Arabic, Native
  • English, Fluent

Timeline

Head of Sales

Lamaa Fintech Solutions
09.2022 - Current

Head of Sales

Gawamen
11.2020 - 08.2022

Regional Sales Manager

Wssel IT Solutions
01.2017 - 10.2022

Business Developer

Foodics Tm
12.2015 - 11.2016

Store Manager

Orange Telecom
05.2014 - 11.2015

Sales Specialist

Misr Emirates Insurance
01.2013 - 04.2014

Customer Service

Telecom Egypt
03.2010 - 12.2012

Marketing Executive

Alex Store
09.2008 - 03.2010

Bachelor of Commerce - Business Management

Alexandria University

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Hesham Abdelwahed