Hesham Ahmed Mohamed
Qena,Qena Center
Summary
Administrative professional with advanced experience in community health, healthcare, and sales. Skilled in managing daily operations, handling customers, and supervising teams. Strong proficiency in Microsoft Office programs, problem-solving, effective communication, and time management. Seeking a professional opportunity to expand expertise and contribute to organizational success.
Overview
10
10
years of professional experience
2016
2016
years of post-secondary education
Work history
Ticketing Agent
Upper Egypt Land Transport Company
08.2022 - 12.2022
- Managed ticket booking operations through electronic systems.
- Responded to customer inquiries and resolved complaints.
- Issued tickets and ensured data accuracy.
Receptionist
El Yasmeen Hotel
03.2022 - 07.2022
- Welcomed guests and registered their information.
- Handled bookings and room management.
- Delivered excellent customer service and solved urgent issues.
General Supervisor
El Qanater Health Hospital
02.2016 - 04.2016
- Supervised daily hospital operations.
- Monitored patient cases and coordinated with doctors and nurses.
- Organized patient records and ensured service quality.
Sales Representative
(Open – Diesel – Spirit – Force)
01.2013 - 10.2014
- Managed showroom sales operations.
- Achieved sales targets successfully.
- Offered tailored solutions ensuring positive customer experience.
Education
Bachelor of Arts - Psychology Department
South Valley University
Skills
- Proficient in Windows OS
- Strong knowledge of Microsoft Office (Word, Excel, PowerPoint, Access)
- Skilled in Internet research and email communication
- Teamwork and collaboration
- Problem-solving and decision-making
- Customer service and effective communication
- Strong organizational and administrative skills
Languages
Arabic: Native
English: Good
Timeline
Ticketing Agent
Upper Egypt Land Transport Company
08.2022 - 12.2022
Receptionist
El Yasmeen Hotel
03.2022 - 07.2022
General Supervisor
El Qanater Health Hospital
02.2016 - 04.2016
Sales Representative
(Open – Diesel – Spirit – Force)
01.2013 - 10.2014
Bachelor of Arts - Psychology Department
South Valley University
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