Hesham Elsebae
Sales & Field Service Engineer
Jeddah
Summary
Professional Sales and Service Engineer with focus on delivering high-impact solutions. Strong background in technical troubleshooting, customer relations, and sales strategies. Known for fostering team collaboration and adaptability in dynamic environments. Skilled in diagnosing complex issues, providing technical support, and driving customer satisfaction.
Overview
16
16
years of professional experience
10
10
Certifications
4
4
Languages
Work History
Regional Field Service Engineer
Sigal World For Medical Services
08.2024 - Current
- Increased customer retention rates through exceptional customer service skills while addressing concerns promptly and professionally.
- Supported new team members during their onboarding process, sharing insights gained from years of experience in regional field services as a mentor.
- Improved overall efficiency of operations by assisting with inventory management, coordinating logistics, and tracking parts usage accurately.
- Provided comprehensive training for customers on equipment operation and maintenance, ensuring optimal performance and safety.
- Conducted regular site visits to monitor equipment conditions and address potential issues proactively, preventing costly repairs.
- Participated in trade shows and conferences as a representative of the company, showcasing technical expertise to potential clients.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Developed customized solutions for clients based on their specific needs, fostering strong relationships and enhancing customer satisfaction.
Field Service Engineer
Medical Palace Company
01.2023 - 07.2024
- Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
- Scheduled service calls according to customer location and urgency of need.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in equipments.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Managed inventory effectively, ensuring timely procurement of parts to avoid delays in servicing critical machinery.
- Developed customized preventive maintenance plans tailored to individual client needs, extending equipment life and minimizing disruptions.
- Delivered comprehensive training sessions for clients, resulting in increased confidence in operating advanced equipment.
Biomedical Service Engineer
Medical Vision Est
04.2011 - 12.2022
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Enhanced patient care quality by troubleshooting and repairing critical medical devices in a timely manner.
- Contributed to a culture of continuous improvement within the department through active participation in team meetings, trainings, and professional development opportunities.
- Developed customized maintenance schedules tailored specifically to facility needs while adhering closely to manufacturer recommendations.
- Maintained compliance with industry standards by conducting safety inspections and performance tests on various medical equipment.
- Streamlined operations by implementing preventive maintenance plans for biomedical equipment across multiple departments.
- Provided comprehensive training to hospital staff regarding proper use and maintenance procedures for newly-acquired biomedical equipment.
- Achieved increased uptime of diagnostic imaging systems by providing expert support during installations, upgrades, and repairs.
- Supported hospital-wide initiatives related to patient safety and infection control through regular audits and adherence to sterilization protocols for reusable medical devices.
Sales Engineer
Biomedica Company
12.2009 - 01.2011
- Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations.
- Assisted customers in troubleshooting product issues and provided timely technical support.
- Presented technical presentations to clients to explain product features and benefits.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
- Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
- Generated new leads through cold calling, social media outreach, and attending industry events.
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Analyzed market trends, competitor performance and product strengths.
- Increased customer satisfaction by providing expert post-sales support, resolving issues promptly.
Education
Bachelor of Engineering - Biomedical & Systems Engineering
Elshorouk Academy
Cairo, EgyptSkills
Training and mentoring
Customer support
Sales team support
Technical consulting
Additional Information
REFERENCES
Ahmed Khalifa -Technical Advisor - Dentsply Sirona - Ahmed.khalifa@dentsplysirona.com - (+966557000413)
Mohamed Adel - Technical Advisor - Dentsply Sirona - Mohamed.Adel@dentsplysirona.com - (+966555215400)
Certification
Electrophysiological Signals at Bio service & Trading Group in Egypt (Feb 2008).
Timeline
Product training sidexis 4 / orthophose S/SL & Axeos in Dubai
01-2025
Regional Field Service Engineer
Sigal World For Medical Services
08.2024 - Current
Field Service Engineer
Medical Palace Company
01.2023 - 07.2024
RADGIL 2 at Gilardoni Company in Italy (Nov 2021).
11-2021
Technical Training to dental chair unit at CEMM Company in Italy (Apr 2019).
04-2019
Technical Training to Sterilizers Classic & Washing Disinfector at Cefla Company in Italy (Jan 2016).
01-2016
Sirona DAC Professional & DAC universal at Sirona Company in Germany (Oct 2013).
10-2013
Biomedical Service Engineer
Medical Vision Est
04.2011 - 12.2022
Sales Engineer
Biomedica Company
12.2009 - 01.2011
(SQL Server & C#) at Cairo university (May 2009).
05-2009
Mastering Visual C# 2005 at YAT Education Centers.
12-2008
Basic Maintenance of Medical Equipment at Alexandria University in Egypt (Aug 2008).
08-2008
Microcontrollers at Alexandria University in Egypt (Jul 2008).
07-2008
Electrophysiological Signals at Bio service & Trading Group in Egypt (Feb 2008).
02-2008
Bachelor of Engineering - Biomedical & Systems Engineering
Elshorouk Academy
Personal Information
Education
Good 65%
Languages
1,1,5,6