Hesham Gamal
Riyadh,Saudi Arabia
Summary
Detail-orientated Area Manager successful in building and motivating dynamic teams while cultivating company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas driving growth initiatives. Highly motivated team leader and coach driven to cut company costs and boost revenue through innovative management, sales and marketing techniques. Client-focused strategic thinker seeking with growing organisation.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Area Manager
Development Works Food Company Ltd
Riyadh , Saudi Arabia
01.2019 - Current
- Led, trained and coached employees to consistently meet and exceed target KPIs.
- Promoted positive customer service experience by promptly resolving conflicts.
- Monitored and responded to competitor activity to stay ahead of marketplace trends.
- Increased sales by 10%.
Sales Supervisor
IBN SINA Pharmaceutical
Ismailia, Egypt
01.2017 - 11.2018
- Led operations promoting productivity through high-quality coaching and mentoring.
- Gave team members support needed for upselling products and services and closing sales with customers.
- Managed over 50 customer calls per day.
Sales Representative
Juhayna
Ismailia, Egypt
12.2014 - 12.2016
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Created sales and revenue-generating opportunities in new markets to improve profit margins.
- Managed over 80 customer calls per day.
Restaurant Manager
McDonald's
Cairo, Egypt
01.2013 - 11.2014
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Managed over 95 customer calls per day.
Pharmacist Assistant
El Ezaby Pharmacy
Ismailia, Egypt
01.2009 - 11.2012
- Continuously provided helpful advice on healthcare needs, improving client satisfaction and confidence in pharmacy.
- Maximised sales through effective merchandising, providing excellent healthcare advice and achieving notable customer service.
- Managed over 130 customer calls per day
Education
Bachelor Of Arts And Human Sciences - Communication And Media
06.2017
Skills
- Team management
- Sales and reporting strategies
- Marketing
- Negotiation and persuasion skills
- Communication
- Business strategy
- Analytical and arithmetic skills
- Time management and organization
- Critical thinking
- Problem solving
- Proficiency in using computer, excel and word programs
Certification
- CBAD - Certified Business Administration Diploma
- SMD - Sales Management Diploma
- CHDP - Certified Human Development Programme
Languages
Arabic
Native
English
Advanced
C1
French
Intermediate
B1
Timeline
Area Manager - Development Works Food Company Ltd
01.2019 - Current
Sales Supervisor - IBN SINA Pharmaceutical
01.2017 - 11.2018
Sales Representative - Juhayna
12.2014 - 12.2016
Restaurant Manager - McDonald's
01.2013 - 11.2014
Pharmacist Assistant - El Ezaby Pharmacy
01.2009 - 11.2012
Suez Canal University - Bachelor Of Arts And Human Sciences , Communication And Media
Similar Profiles
Tshepiso LehubitsaTshepiso Lehubitsa
Mechanical Engineer at Botswana Government, Ministry of Transport and Public Works, Department of Building Works, Development and MaintenanceMechanical Engineer at Botswana Government, Ministry of Transport and Public Works, Department of Building Works, Development and Maintenance
VINCENT ONYANGOVINCENT ONYANGO
Trainee Quantity Surveyor at Ministry of Transport, Infrastructure, Housing, Urban Development and Public WorksTrainee Quantity Surveyor at Ministry of Transport, Infrastructure, Housing, Urban Development and Public Works
Kusum KumariKusum Kumari
Manager, Training & Placement at NXG Food Safety Works, Private LtdManager, Training & Placement at NXG Food Safety Works, Private Ltd
Soliman AlshallashSoliman Alshallash
Information Technology Specialist at Jockey Club of Saudi Arabia (JCSA)Information Technology Specialist at Jockey Club of Saudi Arabia (JCSA)
Faisal AltalhiFaisal Altalhi
BD & Partnership Manager at Saudi Artisanal CompanyBD & Partnership Manager at Saudi Artisanal Company