Hi, I’m
Hesssah Alhazzaa
Technical Support
Riyadh
Summary
Dedicated IT with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
7
years of professional experience
2
years of post-secondary education
Work History
Secretary Riyadh
Secretary
01.2022 - Current
Job overview
- Handled daily scheduling tasks and provided administrative support for entire department.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Offered technical support and troubleshot issues to enhance office productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Composed inter-office correspondence and provided product and service information to customers.
- Assisted coworkers and staff members with special tasks on daily basis.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Liaised between clients and vendors and maintained effective lines of communication.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Performed research to collect and record industry data.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Corporate Communications SpecialistRiyadh
Corporate Communications Specialist
04.2018 - Current
Job overview
- Wrote press releases and other materials utilizing SEO practices.
- Conducted media relations and responded to media requests for information.
- Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
- Developed comprehensive media outreach plan to increase visibility of organization in local, regional and national markets.
- Coordinated media interviews with organization staff, board members and volunteers.
- Prepared or edited organizational publications such as employee newsletters or stockholder reports for internal or external audiences.
- Used various social media platforms for media and blogger outreach.
Projects CoordinatorRiyadh
Special Projects Coordinator
01.2021 - 09.2021
Job overview
- Managed online communications from social media, email and website sources.
- Kept meticulous records of all costs and expenses and analyzed that data against budget.
- Edited project documentation for grammar and spelling errors resulting in error-free paperwork.
- Conducted research and gathered key information for use in upcoming project planning.
- Reported regularly to managers on project budget, progress and technical problems.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Analyzed project performance data to identify areas of improvement.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Developed and implemented project plans and budgets to ensure successful execution.
- Maintained open communication by presenting regular updates on project status to customers.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Assistant EngineerRiyadh
Assistant Engineer
04.2016 - 03.2018
Job overview
- Adhered to timelines to meet quality assurance targets.
- Assisted in development, design and execution of projects.
- Reviewed progress controls for project quality assurance.
- Assisted with cost proposal development and customer presentations.
- Recommended improvements for design, construction means and materials based on field or changing conditions.
- Provided technical assistance to staff when needed.
- Assessed scope and requirements to assist with project design determinations.
- Delivered concise instructions to technical team to maintain quality control.
- Trained junior engineers in workstation design and material handling.
- Determined and scheduled priorities as required to progress engineering work.
- Drafted and reviewed construction schedules, environmental impact studies and project designs.
Education
Riyadh Technical CollegeRiyadh
Middle University Degree from Computer Technical Support
01.2010 - 03.2012
Skills
Cross-functional communication
Payroll Processing
[Type] report generation
Office administration
Organization
[Type] software
[Type] hardware
Helpdesk call support
Technical Support
Timeline
Secretary
Secretary
01.2022 - Current
Special Projects Coordinator
Projects Coordinator
01.2021 - 09.2021
Corporate Communications Specialist
Corporate Communications Specialist
04.2018 - Current
Assistant Engineer
Assistant Engineer
04.2016 - 03.2018
Riyadh Technical College
Middle University Degree from Computer Technical Support
01.2010 - 03.2012