Heyam AL-ALI
Riyadh,Riyadh Region
Summary
Highly motivated with focus on aviation hospitality and customer service management. Possessing skills in team leadership, crisis management and cabin safety protocols, ready to ensure smooth and efficient flight operations. Through exceptional communication and interpersonal abilities, aim to provide superior passenger experience, uphold airline reputation and enhance team performance.
Dedicated and adaptable individual with exceptional leadership skills, combined with strong foundation in customer service and team coordination. Demonstrated ability in managing high-pressure environments and ensuring seamless operations. Eager to leverage these abilities to make meaningful impact
Overview
3
3
years of professional experience
1
1
Certification
Work history
cabin manager
flyable
Riyadh, Riyadh Region
06.2021 - Current
- Ensured passenger safety by enforcing strict adherence to aviation regulations.
- Provided premium customer service for increased passenger satisfaction.
- Coordinated cabin crew activities to optimise flight operations.
- Led team briefings, improved communication and performance.
- Managed in-flight services resulting in efficient operation and satisfied customers.
Skills
- Cabin crew management
- Passenger care
- Negotiation prowess
- Professional ethics
- Bilingual or multilingual
- Knowledge of aviation laws
- Security procedures understanding
- Aircraft evacuation trained
- Leadership aptitude
- Experience with pos systems
- Food and beverage handling
- Exceptional patience
- Training and Development
- Quality-focused
- Assertiveness
- Customer relationship management
- Fire safety training
- Complaint handling
- Computer literate
- Risk and safety assessment
- Restraint understanding
- Calm and positive demeanour
- First aid and emergency operations
- First Aid care
- Documentation and reporting
- Rule enforcement
- Safety procedures knowledge
- Professional communication
Certification
VOLUNTEER CERTIFICATE FROM MINISTRY OF HEALTH
FIRST AID COURSE FROM MINISTRY OF HEALTH CERTIFICATE COURSE FOR EMOTIONAL INTELLIGENCE STUDY
Languages
English
Proficient (C2)
Arabic
Proficient (C2)
Timeline
cabin manager
flyable
06.2021 - Current
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