HIBA M . ALSAEED
DAMMM,SAUDI ARABIA
Summary
Enthusiastic with 8 years of experience. Secures team success through hard work, attention to detail and excellent organisation. Shares knowledge to achieve results.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Medical secretary
ALHOKEEL MEDICAL COMPLEX
Khobar, Eastern Province
03.2017 - 08.2020
- Managed calendar and scheduled appointments for physicians and nurses.
- Transcribed medical reports accurately, reducing errors in documentation.
- Promoted a positive patient experience through professional telephone etiquette.
- Facilitated clear communication between patients and healthcare providers.
Coordinator
SAAD HOSPITAL
Khobar, Eastern Province
01.2014 - 08.2017
- Strengthened trust and rapport with patients through transparent management of their wait times and expectations.
- Completed admissions and discharge documentation following proper procedures and filed correctly to facilitate new actions.
- Supervised and directed clerical teams in proper maintenance, organisation and updating of medical records.
- Collaborated with clinical teams for efficient allocation of resources based on patient needs from the waiting list data.
Call centre supervisor
SAAD HOSPITAL
Khobar, Eastern Province
01.2013 - 08.2014
- Entered, updated and removed customer information to keep accounts current.
- Maintained up-to-date client records in database systems.
- Reduced customer wait times by adhering to call target timeframes.
Education
Bachelor of Education - HISTORY
College of Education
Al Hufuf, Eastern Province 02.2003 - 09.2006
Skills
- Transcription expertise
- File archiving
- Technical writing
- Administrative tasks
- Prioritisation under pressure
- Knowledge of medical software
- Stress management
Languages
English
Upper intermediate
Arabic
Advanced
Computer Skills
knowledge of microsoft word
knowledge of microsoft ecxel
Timeline
Medical secretary
ALHOKEEL MEDICAL COMPLEX
03.2017 - 08.2020
Coordinator
SAAD HOSPITAL
01.2014 - 08.2017
Call centre supervisor
SAAD HOSPITAL
01.2013 - 08.2014
Bachelor of Education - HISTORY
College of Education
02.2003 - 09.2006
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