Hind Mohammed Almahmeed
Khafji
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
11
11
years of professional experience
Work History
Supervisor
Tamimi Markets
10.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached employees through day-to-day work and complex problems.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Secretary and Coordinator
Dammam University
01.2013 - 11.2014
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Entered data into system and updated customer contacts with information to keep records current.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Established administrative work procedures to track staff's daily tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Receptionist
BELLA CLINIC CENTER
10.2012 - 08.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Master of Science - Business Administration
Saudi Electronic University
Dammam06.2023
Bachelor of Science - English Language And Literature
King Faisal University
07.2008
Skills
- PCI (Payment Card Industry)
- Optimizing Workflows
- Value Stream Mapping
- Office Supplies and Inventory
- Quality Standards
- Coordinate Events
- Job Assignments
- Workflow Monitoring
- Supervising Employees
- Operational Efficiency and Safety
Timeline
Supervisor
Tamimi Markets
10.2022 - Current
Secretary and Coordinator
Dammam University
01.2013 - 11.2014
Receptionist
BELLA CLINIC CENTER
10.2012 - 08.2014
Master of Science - Business Administration
Saudi Electronic University
Bachelor of Science - English Language And Literature
King Faisal University
Courses
- ICDL course (International Computer Driving License)
- Electronic secretary
- Photoshop course
- Photography course
- Oracle course
Courses
- ICDL course (International Computer Driving License)
- Electronic secretary
- Photoshop course
- Photography course
- Oracle course
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