Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager
Hisham Abd Alaziz

Hisham Abd Alaziz

Effective Leadership in International Organizations ( Hotels ,Restaurant , cafe , Retail , catering , events )
Riyadh

Summary

DIPLOMA IN OPERATIONS MANAGEMENT ( O P S ) Talented Leadership with result- Positive Operations Managing with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading regional management teams. Knowledge of budgeting, succession planning and performance management.

Hands-on Regional Managing with exceptional gifts in budgetary and cost control. Adaptable and versatile to oversee multiple locations. Exceptionally skilled at motivating location managers to perform duties and achieve highest potential..

Overview

18
18
years of professional experience

Work History

Area Operations Manager- Catering Events

Dr Cafe
Saudi Arabia
11.2022 - Current
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Enhanced regional branch performance by implementing proven management processes to increase revenue.
  • Developed processes to save on costs and prevent losses.
  • Devised and executed training plans for new and existing staff to support competency and compliance.
  • Analyzed market trends and customer feedback to develop new strategies for improving operations.
  • Negotiated contracts and agreements to optimize cost savings and efficiency.
  • Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.
  • Collaborated with cross-functional teams to align operations with corporate objectives.
  • Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Spearheaded operational procedures and processes to improve efficiency and optimize operations.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reduced operational risks while organizing data to forecast performance trends.

Multi-Unit Manager

Dr Cafe
Riyadh, Saudi Arabia
12.2020 - Current
  • Energetic, passion driven and capable leadership, who`s currently leading 20 outlets and has more than 15 years of progressive experience in overseeing and directing working of restaurants, cafe, and retail businesses
  • Uses diverse talents and skills to contribute towards achieving company’s strategic and operational targets and overall business aims
  • As believe extensive experience of long term planning, performance improvement, staff development and promoting and maximizing employer’s culture, sales and profitability
  • At present as works in high-energy environment where targets have to be met by aggressive deadlines
  • Right now is to work for company where there will be new and exciting tasks to do each day and where hard work and commitment is rewarded.

Restaurant General Manager

international Bateel Restaurant
riyadh , Saudi Arabia
02.2017 - 09.2020
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Purchased adequate quantities of food, beverages, equipment, and supplies.
  • Orchestrated positive customer experiences by overseeing every area .
  • Carefully interviewed, selected, trained, and supervised staff.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
  • Built and leveraged community relationships to drive business and maximize catering programs.
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Set clear expectations and created positive working environment for employees.
  • Maintained facility and grounds to present positive image.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Led and directed team members on effective methods, operations, and procedures.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Assisted in development and implementation of new menus to offer variety and options to customers.

Senior Store Manager

Starbuck
Cairo
01.2007 - 11.2016
  • Manage daily operations of branch’s office to meet business goals
  • Lead and guide team of professionals to maximize revenue
  • Develop safe and positive work environment for staffs
  • Ensure customer satisfaction by delivering timely and quality services
  • Develop strong working relationship with potential clients for new business opportunities within assigned area
  • Analyze capital budget and expenses to find opportunities for cost-effectiveness and profitability
  • Develop business plans for optimal use of resources and time
  • Assist in interviewing, recruiting, and training staffs
  • Develop marketing plans to achieve sales target and increase brand visibility within assigned area
  • Perform market research to study consumer behavior, latest trends and competitor activity
  • Organize regular meetings with management to discuss about business updates, issues and opportunities
  • Train staffs on daily responsibilities, brand promotion and customer service activities
  • Evaluate employee performance and develop individual development plans
  • Evaluate existing business procedures and recommend improvements
  • Address customer issues and queries in accurate and timely manner.

Education

MANAGEMENT ( O P S ) EFFECTIVE COMMUNICATION SKILLS FOR MANAGERS -

High School Diploma -

Alson
Newthland
09.2019 - 06.2020

Skills

STRATEGIC PLANNINGundefined

Timeline

Area Operations Manager- Catering Events

Dr Cafe
11.2022 - Current

Multi-Unit Manager

Dr Cafe
12.2020 - Current

High School Diploma -

Alson
09.2019 - 06.2020

Restaurant General Manager

international Bateel Restaurant
02.2017 - 09.2020

Senior Store Manager

Starbuck
01.2007 - 11.2016

MANAGEMENT ( O P S ) EFFECTIVE COMMUNICATION SKILLS FOR MANAGERS -

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Hisham Abd AlazizEffective Leadership in International Organizations ( Hotels ,Restaurant , cafe , Retail , catering , events )