Hisham Ahmad Alzahrani
jeddah
Summary
Proficient in quality assurance processes and inspection techniques, ensuring adherence to regulatory standards. Demonstrates strong attention to detail for early defect identification and resolution in production. Proven ability to collaborate effectively and maintain compliance with industry standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
QC/QA inspector
The Clock Tower
08.2023 - Current
- Streamlined QA documentation by organizing records of inspections, tests, and findings.
- Conducted detailed visual inspections, reducing defective units reaching customers.
- Ensured compliance with industry standards by adhering to inspection protocols.
- Facilitated communication between production staff and QA teams to enhance collaboration.
- Supported internal audits by supplying necessary documentation for compliance verification.
- Liaised with QA team and external auditors during third-party assessments for smooth communication.
- Collaborated with cross-functional teams to identify root causes of defects and implement solutions.
- Updated inspection processes based on feedback and industry best practices to drive continuous improvement.
Quality Control Inspector
NAPCO
11.2020 - 07.2023
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Collaborated with production staff to establish and meet quality standards
- Evaluated components and final products against quality standards and manufacturing specifications.
- Completed precise measurements using special tools.
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
- Collaborated with production teams to identify root causes of quality issues, leading to significant improvements in product reliability.
- Led cross-functional team efforts to troubleshoot and resolve complex quality issues, enhancing product integrity.
Sr. officer – Call Centre
Bupa Arabia
09.2018 - 02.2020
- Established strong relationships with key clients to maintain customer loyalty and drive repeat business opportunities.
- Directed work of external employees, monitoring quality, compliance and productivity.
- Coached junior team members, fostering professional growth and improving overall team performance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Travel Counselor
Caravan Tours & Travel
11.2016 - 09.2017
- Streamlined booking processes to enhance efficiency and reduce turnaround time.
- Maximized client loyalty through consistent post-trip follow-up communication.
- Collaborated with team members to deliver seamless service for international clients.
- Greeted customers upon entry and promptly addressed their needs.
Invigilator / Marshall
British Council
03.2017 - 04.2017
- Collaborated with fellow invigilators to maintain a high standard of professionalism throughout the examination process.
- Streamlined the administration of exams by efficiently organizing testing materials and maintaining detailed records.
- Provided clear instructions for exam procedures, streamlining the process and reducing student anxiety before tests.
Education
Bachelor of Science - Chemistry
King Abdelaziz University
Skills
- Customer focus
- Measurement techniques
- Visual inspection
- Quality management systems
- Documentation review
- ISO standards
- Six sigma methodology
Certification
- Customer care principle.
- Presentation principles.
- Cyber Security Awareness.
- Fraud risk enterprise policy.
- Health & safety awareness.
- HIRADC
- PMP Certification Training Course
LANGUAGES
Arabic / mother tongue
English / Advanced in R, W, S
Timeline
QC/QA inspector
The Clock Tower
08.2023 - Current
Quality Control Inspector
NAPCO
11.2020 - 07.2023
Sr. officer – Call Centre
Bupa Arabia
09.2018 - 02.2020
Invigilator / Marshall
British Council
03.2017 - 04.2017
Travel Counselor
Caravan Tours & Travel
11.2016 - 09.2017
Bachelor of Science - Chemistry
King Abdelaziz University
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