HISHAM ALBANDAR
Jubail industrial city,Lulu 18
Summary
Promoting employee motivation and keeping department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success. Driven business leader offers strong operational oversight and team management capabilities. Addresses escalated concerns with diplomacy and commitment to swift and long-lasting solutions. Proactive communicator with exceptional collaboration skills.
Quality professional experienced in developing organization's quality strategy, procedures and processes. Monitor quality performance from supply chain and throughout product development life cycle. Develop and sustain Quality Management System in accordance with National and international and other applicable standards and business requirements. Manage quality audit program to identify and resolve non-conformities and embed culture of continuous improvement to improve overall productivity.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Laboratory Quality Supervisor
Royal commission hospital
Jubail, Eastern Province
02.2018 - Current
- Oversaw a department of Laboratory & Blood bank by supervising Quality management system, providing technical support and coordinating personnel to ensure their compliance with all institutional, regulatory requirements and international accreditation bodies.
- Evaluated Quality systems for overall functionality, identified opportunities for improvement and implemented changes to facilitate better outcomes.
- Maintained QA programs.
- Developed monthly reports showing key performance indicator, incidents and opportunities for improvements.
- Directed Laboratory employees involved in pre-analytical ( Specimen collection manual requirement till received by main lab) , Analytical (quality control procedures, instruments and tests method validation, process control) and post-analytical ( reliable result reporting, corrected and critical result notification)
- Worked as Document control champion with PMR and Updated staff on changes to internal/departmental policies and procedures for continued compliance and standardization.
- Maintained knowledge of institutional policies and national and international compliance regulations and communicated any developments and consequent changes in procedure to personnel.
- Directed work of technician and specialist team members to produce quality results.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
- Worked closely with management to improve level of quality performance and come up with suggestions based on annual operation plan.
- Worked closely with PMR as Quality Lead to ensure our compliance for JCI, CBAHI and any process improvement.
- Worked closely with Risk manger as Incident report Champion to reduce accidents, near miss and implement corrective action to close the gaps
- Conducting Self (Mock) inspections or assessment for national and international accreditation bodies to ensure our properness for real inspection and assessment and perform external inspection in Gulf region to ensure their performance in compliance with international accreditation body.
- Delegated to cover the responsibilities of Lab Head section during his leave and Eid.
Senior Laboratory Specialist
Royal Commission Hospital
Jubail, Eastern Province
12.2015 - 01.2018
- worked closely with Laboratory management & medical support Director and reported gap analysis for lab according to ISO 15189.
- Introduced college of American Pathologists (CAP) accreditation to EMC and town hall for all RCH staff.
- Initiated taskforce for CAP accreditation with Director of medical support services with multidisciplinary sections.
- Recognized potential quality issues or constraints affecting project delivery, coordinating timely resolutions.
- Produced detailed quality performance reports, assessing progress towards key project goals.
- Served as the point of contact for multidisciplinary to close the general laboratory gaps in comply with CAP standards and requirements and for individuals within the lab seeking compliance with each checklist and worked to resolve issues.
- Defined and implemented quality standards across production processes, enabling improved outcomes.
- Establish the quality management system and reengineer the processes and build up the quality infrastructure and culture.
- Created all internal/departmental policies in collaboration with PMR
- Created all operational policies and procedures for Core lab.
- Established Laboratory training program and competency and conducted extensive education sessions for CAP standard requirement and accreditation to improved staff understanding.
- introduced Quality control program and conducted extensive training for all employees.
- Directed all employees to validate all existing instruments and evaluating different testing solution especially in Core lab and POCT to set up standard method based on test methodology and performance specification.
- Defined service activity menu within lab and through CAP and requested proficiency testing accordingly.
- Worked closely with IT to carry out all testing through HIM and generate more accurate data.
- Updated technical KPI with CAP standards using HIM.
- Worked closely with Nursing Quality and Completed non-conformance report for blood contamination rate and reducing errors from around 9% to be within international benchmark below 3% by introducing blood culture collection policy and trained nursing staff.
- Completed non-conformance report for rejection rate and reducing errors by > 50% by introducing collection policies and initiated training program for nursing and our phlebotomy team.
- Identified corrective and preventative action for quality issues through complete failure investigations.
- Improved customer satisfaction ratings by conducting physician and patient satisfaction survey and anlyse it through detailed root-cause analysis.
- coordinated CAP accreditation activities and covered lab general checklist and hematology checklist during the real inspection
- Promoted from Senior laboratory specialist to Laboratory Quality Supervisor in 2018
Quality in charge
King Fahad Specialist hospital
Dammam, Eastern Province
01.2012 - 12.2015
- Oversaw a department of Laboratory & Blood bank by supervising Quality management system, providing technical support and coordinating personnel to ensure their compliance with all institutional, regulatory requirements and international accreditation bodies.
- Evaluated Quality systems for overall functionality, identified opportunities for improvement and implemented changes to facilitate better outcomes.
- Maintained QA programs.
- Developed monthly reports showing key performance indicator, incidents and opportunities for improvements.
- Directed Laboratory employees involved in pre-analytical ( Specimen collection manual requirement till received by main lab) , Analytical (quality control procedures, instruments and tests method validation, process control) and post-analytical ( reliable result reporting, corrected and critical result notification)
- Worked as Document control champion with QSPA and Updated staff on changes to internal/External policies and procedures for continued compliance and standardization.
- Directed work of technician and specialist team members to produce quality results.
- Worked closely with management to improve level of quality performance and come up with suggestions based on annual operation plan.
- Worked closely with QSPA as JCI surveyor and review AOP chapter and conducted weekly assessment
- Worked closely with QSPA as Incident report Champion to reduce accidents, near miss and implement corrective action to close the gaps
- Conducting Self (Mock) inspections or assessment for national and international accreditation bodies (CAP,AABB,ASHI,JCI and FACT) to ensure our properness for real inspection and assessment and perform external inspection in Gulf region to ensure their performance in compliance with international accreditation body.
- Delegated to cover the responsibilities of Laboratory manager during her leave and Eid.
Laboratory Technologist
King Fahad Specialist Hospital
Dammam, Eastern Province
11.2006 - 02.2010
- Labelled and organised samples to guarantee order and efficiency.
- Loaded samples onto centrifuges and other sample preparation equipment.
- Carefully stored chemicals and samples following department guidelines.
- Loaded and unloaded laboratory analysers, identifying samples requiring further testing.
- Performed laboratory cleaning duties including safe waste disposal, disinfecting surfaces and laundry management.
- Maintained correct specimen storage procedures, reducing errors by over required timeframe.
- Followed quality control procedures to maintain sample integrity.
- Maintained strict compliance with hazardous chemical safety policies, mitigating potential risks.
- Processed samples for equipment testing procedures and reported results
- Stained and marked cellular changes and abnormalities with accuracy.
- Set up and maintained laboratory equipment to prevent damage and proper functioning.
- Reported results to medical practitioners and other health professionals.
- Calibrated laboratory equipment for accurate analysis and results.
Education
Master of Science - Laboratory Quality Analysis & Management
Macquarie University
NSW/Australia 03.2010 - 11.2011
Bachelor of Clinical Laboratory Science -
King Saud Univeristy
Riyadh 01.2001 - 07.2006
Skills
- Teamwork abilities
- Problem solving
- Communication & collaboration
- Flexibility
- Work under pressure
- Mentoring
- Team Leadership
- Motivation
Languages
Arabic
Native
English
Advanced
Accomplishments
- Achieved First CAP Accreditation certificate in March 2017 by completing Standard requirements with accuracy and efficiency of multidisciplinary team.
- Achieved First AABB certification in December 2018 by completing Standard requirements with accuracy and efficiency of multidisciplinary team.
- Collaborated with team of Core Lab in the development of Total Lab Automation.
Certification
- CQM - Certified Quality Manager
- Certified Lead assessor ISO 17025, Saudi Accreditation Center (SAAC) - 20-24 Nov 2022
- ISO 19011:2018, ISO 9001:2015 Training - 9-11 October 2022
- Business Communication Skills, LEORON - 4-5 November 2019
- CAP Accreditation & Best Practices in Laboratory Quality Improvement, King Faisal Specialist hospital - 28 April 2018
- Leadership & Organizational Improvement Training - 12-15 November 2017
- 2nd Hospital Orientation program training, King Fahad Medical City - 5-6 May 2017
- Developing & Implementing Competency Training, QMS (KFSH-D) - 29-1 October 2013
- Management Application and Models (Four Models(Strategic, Tactical ,Operational & Supply chain)), ICMD - 4 days for each Model
- Certified Lean Agent Methodology, QMS - March 14 2012
- Certified Laboratory Assessor/Lead Assessor, NATA Australia - 17-21 October 2011
- Certified INLPTA, STC - 18-22 February 2006
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Laboratory Quality Supervisor
Royal commission hospital
02.2018 - Current
Senior Laboratory Specialist
Royal Commission Hospital
12.2015 - 01.2018
Quality in charge
King Fahad Specialist hospital
01.2012 - 12.2015
Master of Science - Laboratory Quality Analysis & Management
Macquarie University
03.2010 - 11.2011
Laboratory Technologist
King Fahad Specialist Hospital
11.2006 - 02.2010
Bachelor of Clinical Laboratory Science -
King Saud Univeristy
01.2001 - 07.2006
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