Mays Abo Matar
Dammam
Summary
I am passionate about the food and beverage industry, particularly in café management. My goal is to bring innovative ideas and leadership to improve operational efficiency, enhance customer satisfaction, and drive business growth. I aspire to contribute to building a strong and loyal customer base while ensuring high-quality products and fostering a positive work environment for the team.
Overview
2
2
years of professional experience
2019
2019
years of post-secondary education
Work History
Branch Manager
Boss Café
01.2022 - 12.2022
- Revamped the bar system and implemented significant improvements in staff training and customer service
- Managed inventory, reduced wastage, and proposed innovative marketing ideas
- Increased café profitability during the tenure
- Ensured consistent communication between team members to meet daily operational goals
Branch Manager
Luxury Café
01.2021 - 11.2021
- Supervised bar operations, staff training, and inventory management
- Educated employees on proper coffee machine usage and preparation techniques
- Ensured consistent communication between team members to meet daily operational goals
Barista
Blue Jewelry Café
02.2021 - 04.2021
- Gained expertise in preparing a variety of drinks and managing bar operations
- Ensured consistent communication between team members to meet daily operational goals
Barista
Kaman Café
01.2021 - 02.2021
- Acquired foundational barista skills, including operating coffee machines
- Ensured consistent communication between team members to meet daily operational goals
Education
Bachelor's Degree in Progress - business and management studies
Academy of Learning
High School Diploma - undefined
Dammam 8th High School
Skills
Strong communication skills
Ability to work efficiently under pressure
Problem-solving skills
Teamwork
Leadership
Proficiency in presentations
Branch operations management
Customer service
Timeline
Branch Manager
Boss Café
01.2022 - 12.2022
Barista
Blue Jewelry Café
02.2021 - 04.2021
Branch Manager
Luxury Café
01.2021 - 11.2021
Barista
Kaman Café
01.2021 - 02.2021
High School Diploma - undefined
Dammam 8th High School
Bachelor's Degree in Progress - business and management studies
Academy of Learning
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