HISHAM ElSHERBINY

• Lead detailed architectural conversations with customers
• Properly assess a client's environment for desktop, server, or application virtualization, including use of various tools as well as solid documentation of findings
• Mentor engineers, including taking a lead role on larger projects
• Provide strong working knowledge of Cisco, EMC, Hp, NetApp, and VMware products in a data center environment
• Contribute and refine the team's consulting process, including documentation of how an engagement is delivered
• Install and support technical evaluations at customer sites
• Train customers and partners on Dell EMC storage technologies including Flash, Hyper Converged Solutions and software defined storage
• Pro-actively support pre-sales and technical sales activities

Develop solutions using the Dell EMC Portfolio to suit various application environments and use cases such as

• Server Virtualization (VMware, Citrix, Microsoft, and others),
• VDI (VMware, Citrix, and others), Management, maintenance, and support of data storage solutions
• Utilizing EMC VMAX, VPLEX and VNX arrays; as well as HP 3PAR,
• Ability to identify opportunity for performance improvement on CISCO and BROCADE fabrics,
• Supports activities by diagnosing, reproducing and fixing software and hardware issues,
• Provides recommendations to improve the storage infrastructure and address/lead critical issues and analysis,
• Performing detailed array/host level SAN performance analysis and recommending solutions to clients,
• Utilizing tools like EMC Unisphere / Performance analyzer, Hitachi Tuning Manger and other Performance Analysis tools to carry out performance analysis,
• Generate an implementation plan to fixe and close out Technical issues, taking into account, the complexity and size of the environment,
• Remediating SAN side performance related issues proactively,This includes remediating issues both in arrays and SAN fabrics, Works with partner storage teams to ensure the appropriate storage level provisioning is maintained
• Monitors server/storage infrastructure and any processes related to infarstracture,
• Troubleshoots and resolves problems identified by system administrators or through monitoring software, Investigates, identifies and documents proposals that will improve application recoverability,
• Attendance on management and technical bridges through incident resolution and preparation and presentation of root cause analysis,
• Coordinating and driving both internal and external vendor IT support teams in resolution activities, Executing assigned Change Request to JPMC standards and controls,
• Providing on-going improvements to event monitoring, Provides management with strategic and tactical recommendations for SAN environments, Ensure high availability and resiliency across the SAN products and services.

• Providing pre-sales technical assistance and products consultancy
• Proactively scopes the technical solution required to address customer requirements, assesses customers' met and unmet needs, and recommends solutions that optimize value for both the customer and the firm
• Making technical presentations and demonstrating how a product meets client needs
• Working on after-sales support services and providing technical back up as required
• Searching for new clients who could benefit from your products in a designated region
• Establishing new, and maintaining existing, relationships with customers
• Persuading clients that a product or service will best satisfy their needs
• Secures from customer technical staff commitments needed to ensure a deal's 'technical close.' Provides coaching and professional development to team-member sales associates in order to enhance their product knowledge, technical acumen, and technical sales skills
• Arranging and carrying out product training
• Preparing reports for head office and keeping customer records.

• Design, implementation, and documentation of VMware V-Sphere 5.xx
• Design and implementation of production and DR VMware infrastructure, including ESXi, vCenter Server, Site Recovery Manager, P2V Conversion
• Designing for high availability solution using virtual or physical environments
• Implement and tuning HA, Vmotion and DRS
• Experience with capacity planning and monitoring within VMware Infrastructure / vSphere
• Diagnostic of and troubleshooting common guest / host issues
• Knowledge of storage solutions and how to integrate them on the clusters (SAN/NAS)
• Analysis and troubleshoot data center operations, network systems, and application development
• Engineering support and project management, troubleshoot, analyze and solve problems quickly and completely to highest level of performance
• Designed a green-field virtualization environment to provide a consolidation platform
• Implement consolidation Data center like Flex-Pod (UCS server -VMware- Netapp Storage)
• Design and implement storage (HP, Dell, IBM, Netapp)
• Daily responsibilities include LUN provisioning and allocations, switch zoning, capacity monitoring and management, and performance tuning
• Design and provide reports of Storage requests to be completed, disseminating same to other team members via daily meetings
• Provide training and mentorship to other team members in identifiable technical areas where my expertise is required
• Planned, coordinated and upgraded components of the SAN as needed with software, hardware and microcode upgrades
• Provided recommendations for future capacity growth for the SAN and NAS environment
• Provided on-call rotating pager support for the corporate SAN and NAS environments
• Configured SAN storage to allocate storage for hosts
• Implemented and maintained data replication for both SAN and NAS storage to meet requirements
• Design and implement Microsoft cluster service at multiple environments
• Hands on experience with Symantec Backup Exec 2012, Symantec Backup Appliance 3600 and Net Backup Solution
• Design and implement various network backup scenarios
• Hands on experience with Firewall concepts and working with multiple models like TMG, ASA, Juniper and Cyberoam.

• Design, implement and administrate Windows Server 2003, 2008 and 2012
• Extensive experience with Active Directory, Domain Name System, Windows Internet Naming Service and Microsoft Exchange
• Experience with TCP, IP and IP routing, LAN, WAN designs, bridges and switches, OSI model and fiber optic technology
• Experience with contract management and knowledge of technical task order creation and oversight
• Extensive knowledge of 24-7 implementation and management of information technology support operations to include help desk, Call-in support and work priority management, and the use of Remedy
• Administer multiple disjoint Active Directory Forests, Domains, DHCP, DNS and various other Infrastructure services
• Trust relationships setup, DC promo and decommission of AD
• Updates, patching and software installations via group policies (GPO)
• Build, deploy, and administer VMware virtual servers
• Performed various operational tasks for installing, configuring and maintaining the Exchange and Active Directory
• Maintained the hardware and software of the system along with the backup in case of emergency
• Regulated troubleshooting for the two tiers and three tier support of the system
• Coordinated with the external agencies to resolve any up gradation issues of the system
• Manage the software and hardware for the Windows Server such as the Exchange Server, SQL and various others
• Designed, maintained and provided technical support to the Windows server platform in the data center and remote locations
• Planned and configured the Microsoft Exchange and provided support to various other email applications such as Outlook
• Backup and Restore Microsoft Exchange
• Hands on experience with Cisco 1800/2600/3600/4000/7200/7500 series routers, Cisco Catalyst 1900/2900/5000/5500 series switch, Cisco 3550 Multilayer Switch, Cisco PIX Firewall
• Hands on experience with Routing protocols (Static Routing, RIPv1, RIPv2, IGRP, EIGRP, OSPF, IS-IS, BGPv4, ODR, GRE, MPLS, IPv4, Traffic Engineering, Policy
• Based Routing PBR, Route Filtering, Redistribution, Summarization Implement an IP addressing scheme and IP Services to meet network requirements in a medium-size Enterprise branch office network
• Patching/Installing/Configuring/Maintaining/Installing/Troubleshooting CISCO Switches and router
• LAN/WAN, TCP/IP, technologies such as Frame-Relay, ISDN, VoIP, IPX/SPX, DNS, WINS, DHCP
• Hands on experience with Switching Catalyst CatOS and IOS based Switches, VTP, STP, RSTP, Trunking, VLANs, Layer 3 Switches, Logical Ether-channels, and Transparent Bridging
• Experience in VoIP IP Telephony utilizing Cisco routers and QoS implementation
• Experience in Security IPsec, VPNs, Access list
• Design, implement, and troubleshoot VOICE NETWORK.