Hisham Tolba
Information technology engineer and specialist in networks, CCTV specialist ( Installation and control ) - Cybersecurity and protection system
Jeddah
Summary
- Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
- Learnable & Scalable
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Remote branch management and maintaining functional connectivity
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
4
4
Certifications
Work History
IT Support Engineer
Ahmed Abdulrahman Bin Afif Company
10.2014 - Current
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Configured and tested new software and hardware.
- Configured hardware and granted system permissions to new employees.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Developed customized scripts to automate repetitive tasks resulting in increased efficiency within the IT department.
- Managed high levels of call flow and responded to [Type] technical support needs.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded promptly to incoming sales leads and requests for technical support.
- Developed and implemented preventive maintenance procedures.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Supported company growth through strategic planning of IT infrastructure expansions aligned with organizational objectives.
- Installed and configured operating systems and applications.
- Offered assistance in implementing and developing training programs.
- Tested new software and hardware prior to deployment.
- Generated reports to track performance and analyze trends.
- Assisted in the development of IT policies, procedures, and best practices to maintain a secure computing environment.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Translated complex technical issues into digestible language for non-technical users.
- Enhanced network security with regular vulnerability assessments and prompt patch installations.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Established strong relationships with vendors, negotiating contracts for cost-effective hardware and software solutions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured hardware, devices, and software to set up work stations for employees.
- Safeguarded sensitive data with rigorous backup strategies and disaster recovery plans.
- Monitored systems in operation and quickly troubleshot errors.
- Passionate about learning and committed to continual improvement.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Created user accounts and assigned permissions.
Installation Engineer and Technical Marketing
Total Control System And Industrial
01.2005 - 06.2011
- Researched novel processes and fabrication techniques through academic and professional literature reviews.
- Utilized job-related software to produce outline designs.
- Surveyed potential project sites before design, checking for space restrictions, mechanical feasibility and manufacturers guidelines.
- Improved operational efficiency by conducting thorough site surveys prior to installations.
- Developed and maintained courteous and effective working relationships.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated technical proficiency while adhering to safety protocols during equipment installations, reducing risk of accidents or delays.
Education
Bachelor of Science - Computer Science And Management Information System
King Mariout Academy For Computers And Management
King Mariout - Alexandria - Egypt 04.2001 -
High School Diploma -
Management Information Systems - King Mariot
Alexandria University 04.2001 -
Skills
Network Architecture
Wide-area Networks
Help Desk Support
Cisco Cybersecurity
Microtek VPN
Email Administration and Protaction
Network Troubleshooting
Remote Technical Support
VPN Configuration
Teamwork and Collaboration
Desktop Deployment
VoIP Installation and IP Sentral phone
Firewall Management FortiGuard Labs
IT Asset Management
Microsoft Outlook and all office app
Computer Diagnostics
Data Recovery
Network Security
Team building and project manager
Technical issues analysis
Certification
Training Programming and maintenance program Parallels Desktop Remote for internal technical support from Tech Friend Co.,
Timeline
Advanced Level: Advanced Cybersecurity Training Courses From National Sybersecurity Academy https://ncac.edu.sa/
02-2022
ONYX Pro (ERP System) from ULTIMATE SOLUTIONS Co.,
10-2016
SISCO Networking VPN (CERTIFICATE)
02-2016
Training Programming and maintenance program Parallels Desktop Remote for internal technical support from Tech Friend Co.,
03-2015
IT Support Engineer
Ahmed Abdulrahman Bin Afif Company
10.2014 - Current
Installation Engineer and Technical Marketing
Total Control System And Industrial
01.2005 - 06.2011
Bachelor of Science - Computer Science And Management Information System
King Mariout Academy For Computers And Management
04.2001 -
High School Diploma -
Management Information Systems - King Mariot
04.2001 -