Hisham Tolba
Information technology engineer and specialist in networks, CCTV specialist ( Installation and control ) - Cybersecurity and protection system
Jeddah
Summary
- Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
- Learnable & Scalable
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Remote branch management and maintaining functional connectivity
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
4
4
Certifications
Work History
IT Support Engineer
Ahmed Abdulrahman Bin Afif Company
10.2014 - Current
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Configured and tested new software and hardware.
- Configured hardware and granted system permissions to new employees.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Developed customized scripts to automate repetitive tasks resulting in increased efficiency within the IT department.
- Managed high levels of call flow and responded to [Type] technical support needs.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded promptly to incoming sales leads and requests for technical support.
- Developed and implemented preventive maintenance procedures.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Supported company growth through strategic planning of IT infrastructure expansions aligned with organizational objectives.
- Installed and configured operating systems and applications.
- Offered assistance in implementing and developing training programs.
- Tested new software and hardware prior to deployment.
- Generated reports to track performance and analyze trends.
- Assisted in the development of IT policies, procedures, and best practices to maintain a secure computing environment.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Translated complex technical issues into digestible language for non-technical users.
- Enhanced network security with regular vulnerability assessments and prompt patch installations.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Established strong relationships with vendors, negotiating contracts for cost-effective hardware and software solutions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured hardware, devices, and software to set up work stations for employees.
- Safeguarded sensitive data with rigorous backup strategies and disaster recovery plans.
- Monitored systems in operation and quickly troubleshot errors.
- Passionate about learning and committed to continual improvement.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Created user accounts and assigned permissions.
Installation Engineer and Technical Marketing
Total Control System And Industrial
01.2005 - 06.2011
- Researched novel processes and fabrication techniques through academic and professional literature reviews.
- Utilized job-related software to produce outline designs.
- Surveyed potential project sites before design, checking for space restrictions, mechanical feasibility and manufacturers guidelines.
- Improved operational efficiency by conducting thorough site surveys prior to installations.
- Developed and maintained courteous and effective working relationships.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated technical proficiency while adhering to safety protocols during equipment installations, reducing risk of accidents or delays.
Education
Bachelor of Science - Computer Science And Management Information System
King Mariout Academy For Computers And Management
King Mariout - Alexandria - Egypt 04.2001 -
High School Diploma -
Management Information Systems - King Mariot
Alexandria University 04.2001 -
Skills
Network Architecture
Certification
Training Programming and maintenance program Parallels Desktop Remote for internal technical support from Tech Friend Co.,
Timeline
Advanced Level: Advanced Cybersecurity Training Courses From National Sybersecurity Academy https://ncac.edu.sa/
02-2022
ONYX Pro (ERP System) from ULTIMATE SOLUTIONS Co.,
10-2016
SISCO Networking VPN (CERTIFICATE)
02-2016
Training Programming and maintenance program Parallels Desktop Remote for internal technical support from Tech Friend Co.,
03-2015
IT Support Engineer
Ahmed Abdulrahman Bin Afif Company
10.2014 - Current
Installation Engineer and Technical Marketing
Total Control System And Industrial
01.2005 - 06.2011
Bachelor of Science - Computer Science And Management Information System
King Mariout Academy For Computers And Management
04.2001 -
High School Diploma -
Management Information Systems - King Mariot
04.2001 -
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