Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Hisham Samir Hashish

Senior Regional Manager
Riyadh,01

Summary

Dynamic and results-driven professional with a proven track record in operations management and a passion for sustainable transportation solutions. Seeking to leverage 10+years of experience to drive excellence as an senior regional manager in the car sharing industry. Dedicated to optimizing fleet management, enhancing customer experiences, and ensuring regulatory compliance to foster growth and profitability within the organization. Committed to delivering innovative strategies that position the car sharing program as a market leader while promoting environmental sustainability.

Overview

15
15
years of professional experience
4
4
years of post-secondary education

Work History

Senior Regional Manager (founding Team Member)

Ekar KSA
Riyadh
11.2018 - Current
  • Overseeing the management of the car fleet, which includes vehicle procurement, maintenance, defleet, reservation, booking system, mobile apps, and vehicle tracking systems.
  • Ensuring that vehicles are in good working condition, properly cleaned, and equipped with necessary technology and monitoring the fleet's performance, utilization rates, and maintenance schedules.
  • Developing and implementing operational plans and strategies to meet business goals and objectives
  • Optimizing the rebalancing and distribution of the vehicles to meet customer demand and minimize idle time and Identifying opportunities for expansion and growth in new markets or regions
  • Ensuring a high level of customer satisfaction by maintaining quality service standards and handling customer inquiries, complaints, and feedback.
  • Implementing improvements based on customer insights and establishing customer support processes and protocols.
  • Collaborating with IT team to enhance the technology platform and ensure it meets the evolving needs of the business
  • Ensuring the company's operations comply with all relevant laws and regulations
  • Budgeting and cost control to maximize profitability by Analyzing and optimizing operating expenses, including fuel, maintenance, insurance, and staffing costs
  • Managing relationships with vehicle suppliers, maintenance providers, insurance companies, and other key partners.
  • Negotiating contracts and agreements to secure favorable terms and conditions
  • Managing risks associated with accidents, vehicle damage, and liability issues
  • Utilizing data analytics to monitor and improve operations, track KPIs, and make data-driven decisions.
  • Preparing regular reports for the country manager and stakeholders.
  • Building and leading a team of operations staff, including fleet managers, customer service representatives,maintenance technicians and Providing training, guidance, and performance evaluations to team members

Regional Operations Manager

Lumi KSA
Riyadh
01.2015 - 10.2018
  • Managing a fleet between 750 and 900 vehicles.
  • Supervising 50 employees, Drivers, and CSR. Coaching and recommending them for promotion potentialities.
  • Responsible for full operational lease services of passenger and commercial vehicles provided to corporate companies.
  • Deliver the highest levels of customer service, thereby creating customer loyalty and repeat sales.\
  • Adhere to company procedures, particularly around cash and credit handling, to ensure safety of cash and minimize late charges.
  • Managing the flow of vehicles on the road, from maintenance, accidents, to roadside assistance and replacement.
  • Constantly improve and update knowledge of product range, features and benefits.
  • Maintain awareness of automotive industry, paying particular attention to new features, technical developments, market trends, competitor analysis, selling techniques and customer handling skills.
  • Handles bulk purchase deals, contracts, and tenders’ formalities.
    Providing analysis reports for the organization.
  • Responsible for planning and organizing VIP social events.
    Plan the operation of each event and guarantee the optimum results.

Corporate Accounts Manager

Europcar
Cairo
11.2013 - 12.2014
  • Managing a fleet between 350 and 400 vehicles.
  • Managing seven employees in four different responsibilities (Customer service, maintenance, registration, and drivers).
  • Managing the accounts with all related questions regarding the fleet.
  • Communicating courteously with customers by telephone, email, letter and face to face
  • Handling delivery and restitution process.
  • keeping accurate records of discussions or correspondence with customers.
  • Preparing daily, weekly and monthly reports.
  • Adjust contracts to meet the customers’ needs and requirements.
  • Meeting existing customers and follow up with their needs and complains.
  • Managing all administrative work of the department’s employees.

Assistant Operation Manager.

Option Travel
Cairo
04.2008 - 10.2013
  • Responsible of fleet management and full operational services of passenger vehicles provided to corporate companies or individual customers.
  • Handling delivery and restitution process.
  • Preparing weekly and monthly reports.
  • Follow up with contracted companies, contract modifications, contract lengthening, early terminations and after sales services.
  • Visiting customers to provide a one-to-one service.
  • Investigating, analyzing and solving customers' problems
    Managing all administrative work of each event
  • Insuring the high quality of service provided.

Education

Bachelor of Arts - Languages And Translations

Cairo University
Cairo
09.2002 - 06.2006

Skills

Strategic planning

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Senior Regional Manager (founding Team Member)

Ekar KSA
11.2018 - Current

Regional Operations Manager

Lumi KSA
01.2015 - 10.2018

Corporate Accounts Manager

Europcar
11.2013 - 12.2014

Assistant Operation Manager.

Option Travel
04.2008 - 10.2013

Bachelor of Arts - Languages And Translations

Cairo University
09.2002 - 06.2006

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Hisham Samir HashishSenior Regional Manager