Khaled Abdulrahman Alamer
Riyadh
Summary
Detail-oriented professional with experience in banking operations and a background in insurance. Holds qualifications in Accounting and Human Resources Management, offering a strong grasp of financial processes and people management. Demonstrates strong communication, problem-solving, and organisational skills, with a commitment to continuous learning and contributing to organisational success in a performance-driven banking environment.
Overview
8
8
years of professional experience
Work History
Junior Point of Sale operation Officer
Alinma Bank
Riyadh
01.2022 - Current
- Coordinated end-to-end merchant onboarding processes for POS services by collaborating with cross-functional teams and external service providers to ensure seamless implementation and service delivery
- Conducted thorough reviews of POS service requests to verify data integrity, ensure compliance with internal policies, and maintain adherence to operational standards.
- Provided technical and operational support to merchants throughout device deployment, activation, and troubleshooting processes, ensuring minimal service disruption and enhanced customer experience.
- and enhanced customer experience.
- Maintained accurate and up-to-date records of merchant profiles, POS device inventories, and transaction activities to support reporting, reconciliation, and operational efficiency.
Senior Officer - Motor Claims Operations
AlRajhi Takaful
Riyadh
01.2018 - 01.2022
- Managed end-to-end motor insurance claims processing in accordance with policy terms, coverage conditions, and regulatory requirements to ensure accurate and timely claim resolution.
- Ensured compliance with claims handling procedures, maintaining service quality and customer satisfaction through thorough oversight and support.
- Verified customer information and collaborated with internal stakeholders and external parties to streamline claim processing, reducing delays and improving overall efficiency.
- Evaluated vehicle damage assessments and reviewed supporting documentation to determine claim eligibility, validate claim accuracy, and facilitate approval decisions.
Education
Diploma - Marketing
King Saud University
Riyadh01-2025
Diploma in Human Resources Management – Riyadh Cha
Riyadh01-2021
Skills
- Reporting & Reconciliation
- Regulatory Compliance
- Records management
- Documentation Review
- Attention to Detail
- Problem Solving
- Records management
- Time Management
- Adaptability
- Communication & Teamwork
Languages
Arabic
English
Custom
- Fraud Detection
- Insurance Foundations Professional Exam
Timeline
Junior Point of Sale operation Officer
Alinma Bank
01.2022 - Current
Senior Officer - Motor Claims Operations
AlRajhi Takaful
01.2018 - 01.2022
Diploma - Marketing
King Saud University
Diploma in Human Resources Management – Riyadh Cha