Hiu Yu Alan Wong

• Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
• Maintained clean and organized dining areas for an enjoyable guest experience.
• Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
• Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
• Improved overall efficiency by assisting with tasks during peak hours or staff shortages.
• Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
• Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
• Maintained stock levels of cups, lids, straws, and condiments throughout shift.
• Trained new staff members on company policies and procedures.

Making Beverage

Preparing ingredients and toppings (Tapioca pearls, taro ball, green tea and black tea...)

Front desk (ordering and package drinks

• Gathered Ingredients and cut food items to prep recipes
• Maintained order and cleanliness of work areas to confirm with codes
• Completed prepping cleaning and other kitchen duties to support cooks
• Stored food items in freezer or refrigerator to protect food from spoilage

• Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences
• Arranged place settings with fresh tablecloths, tableware to beautify table
• Maintained knowledge of many items, garnishes, ingredient and preparation methods to assist guest with menu selection
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Suggested appropriate food and drink pairings to increase per-ticket sales.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.