Holly Buxton
Blakeview
Summary
Versatile professional with a strong background in duty management, lifeguarding, swim instruction, and retail sales. Thrives in fast-paced environments, excelling in roles that demand precision and critical thinking. Enthusiastic about continuous learning and seamlessly integrating new skills into daily operations. Striving towards a career in first response to leverage expertise, compassion, and expertise in aiding individuals during critical situations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Assistant and Cafe Worker
Bunnings Warehouse
Munno Para, SA
05.2024 - Current
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Facilitated product returns and exchanges, maintaining customer satisfaction and loyalty.
- Participated in team meetings to discuss sales targets and strategies for achieving them.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Answered incoming calls and emails to provide product information, features and benefits.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
- Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.
- Received recognition from management for exceptional customer service skills and dedication to maintaining a positive work environment.
- Maintained a clean and organized workspace, ensuring high standards of hygiene and safety for both team and customers.
- Operated espresso machines proficiently to produce consistently high-quality coffee drinks according to company recipes and standards.
- Developed a loyal customer base through friendly interactions, remembering preferences, and consistently delivering high-quality beverages.
- Supported cafe management in achieving revenue targets through upselling menu items such as specialty drinks or baked goods when appropriate.
- Managed inventory levels effectively by monitoring stock levels, placing orders as needed, and minimizing waste through proper storage techniques.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Duty Supervisor, Lifeguard and LTS Instructor
Gawler Aquatic Centre
Gawler, SA
03.2024 - 04.2025
- Ensured compliance with health regulations through regular water testing and documentation procedures.
- Maintained a clean and well-organized facility, contributing to a positive guest experience.
- Monitored activities and directed scanning of swimming pool and adjacent areas to prevent injuries, accidents or drownings.
- Adjusted pool chemical balance to maintain general water cleanliness.
- Performed regular safety inspections of pools and equipment to reduce hazards.
- Identified and proposed repairs, annual maintenance and upgrade items to promote safe environment.
- Maintained filtration system and other aquatic systems within facility to support proper operations.
- Fostered teamwork among staff members through open communication channels and collaborative problem-solving approaches.
- Interpreted, explained and enforced pool policies and procedures to preserve health and safety of employees and public.
- Provided excellent customer service by addressing concerns promptly which resulted in higher satisfaction ratings.
- Contributed towards creating an inclusive environment where all patrons felt welcomed regardless of age or ability level.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Prevented accidents through regular equipment inspections and maintenance.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Collaborated with fellow instructors to develop consistent teaching methods and share best practices for effective swim education.
- Supported special needs students by adapting lesson plans and closely collaborating with parents to ensure a successful learning experience.
- Evaluated student performance regularly, identifying areas of improvement and adjusting instruction accordingly for optimal results.
- Increased student confidence in water with gradual progression of skill-building exercises and personalized feedback.
- Improved overall program effectiveness through regular communication with aquatic management staff on curriculum updates, equipment needs, and facility maintenance issues.
- Managed class schedules efficiently, ensuring punctual start times and smooth transitions between sessions.
- Taught students pool and water safety guidelines.
- Provided one-on-one instruction for students requiring additional support, improving their overall skill level substantially.
Duty Manager, Lifeguard, Learn to Swim Instructor
Just Sports and Fitness
Bellbowrie, QLD, Australia
10.2020 - 01.2024
- I worked with Just Sports and Fitness at their Bellbowrie facility for over three years, as a junior, lifeguard, learn to swim teacher and duty manager.
- In these positions I learnt resilience, teamwork, patience and the practical skills of First Aid/CPR, water safety and teaching swimming skills.
- Whilst working with JUST, my responsibilities included maintaining the safety of patrons both in and around the pool, managing a team of 5-30 staff, correct reporting of attendance, correct addition of chemicals to keep pools in ideal ranges, the efficient and thorough routines for open and close shifts - including end of day procedures, handling of cash and ensuring the facility is properly closed and locked to guarantee safety outside trading hours, and the proper teaching of water safety and swimming skills for children aged 4-13.
- Outside these responsibilities, I have also learnt the basic skills of working a cafe, making and serving a range of hot and cold beverages, and serving hot foods, and confectionery.
Stock Controller
RNA - Ekka 2023
08.2023 - 08.2023
- Although I was with this company for such a short period of time, I believe this position really helped me understand my working limits and taught me to push myself.
- This job was hard, yet I persevered every day for the 14-day period in which I worked, whilst managing shifts for my other two jobs.
- My role was to ensure all 9 of the RNA's food outlets were fully stocked with the ingredients they needed for the evening, whilst keeping an accurate stock take.
- Working the evening shift, this meant I was by myself for majority of the afternoon and was responsible for moving large quantities of product, on a time limited basis and through thick crowds.
- I learnt to manage my time, making the trips time efficient but also effectively moving multiple requests at a time.
- I developed close relationships with my team during this time and will always value their kindness and resilience.
Admin Assistant - Traveler Support
Australian Escape
05.2023 - 07.2023
- This position taught me the valuable skills of Microsoft Office, as well as basic admin skills.
- Furthering my phone and email communication skills and my customer service.
- This job required me to manage the documents of clients travelling all over the world.
- Whilst also managing memberships for the company, dispatch, stationery stock/order and correct book keeping for accounts.
- Part of this position required me to work from home, enhancing my time management and prioritising skills.
- I value the skills that I gained from this position but left for a position more suitable to my lifestyle.
Learn to Swim Instructor/Coach
Masterstroke
Kenmore, Australia
02.2023 - 04.2023
- I worked with this company for their summer school term, teaching a range of students from Prep-Year 6 with varying levels of academic needs and levels of support.
- This position taught me to properly manage my time and effectively reach my target audience whilst managing the group at hand.
- I developed my resilience, patience and communication throughout this time.
Kitchenhand
Elderflower Cafe
08.2022 - 10.2022
- Whilst working at Elderflower Cafe, I gained the valuable skills of waitressing, and kitchen hand, and furthered my customer service skills.
- This position placed me in a very unfamiliar environment that I was required to quickly adapt to and adjust my routines for.
- I was required to frequently interact with customers, providing them with excellent, friendly service.
- I was able to further my cleaning standards with this position, whilst also being under a time limit - forcing my work to be efficient and effective.
- I left this position to better focus on my final months of grade 12.
Kiosk Attendant, Cook
Melt Brothers, Ekka Showgrounds
08.2022 - 08.2022
- I worked this job for the week of the 2022 Ekka, managing the tills, food preparation and service, and clean-up.
- Here, I learnt to manage large crowds, demanding service and fast-paced environments.
- It fine-tuned my customer service skills, as well as my time-management and efficiency.
- This position, with the background work at JUST, taught me the basic skills of food preparation and proper cleaning routines and standards.
Education
High School Diploma -
Kenmore State High School
Brisbane, QLD11-2022
Skills
- Strong Communication
- Barista & Food Preparation
- Customer Service
- Chemicals handling
- Health and safety compliance
- Safety auditing
- Operations oversight
- Facility maintenance
- Pool operations management
- Time Efficiency
- Adaptability
- Administration
- Sales
- Quick Learner
- Teamwork
- Problem-solving
- Patience and empathy
- Cash handling accuracy
- Conflict resolution techniques
- Loss prevention awareness
- Leadership qualities
- First aid
- Physical fitness
- CPR and AED training
- Adaptability in emergencies
- Public safety
- Emergency response
- Water rescue techniques
- Computer Skills - including MS Office
- Phone and Email Communication
Atar
80.00
Personal Information
- Full South Australian Driver's License
- 20 years old
- Living with my partner and our dog
- My direct family live in Queensland, whilst the rest are in the UK
Certification
- First Aid - Updated 2024
- CPR - Updated 2024
- Pool Lifeguard - Updated 2024
- Working With Children - Obtained 2024
- Responsible Service of Alcohol
- Certificate 2 in Tourism - Obtained 2021
- Full Driver's License
Timeline
Retail Assistant and Cafe Worker
Bunnings Warehouse
05.2024 - Current
Duty Supervisor, Lifeguard and LTS Instructor
Gawler Aquatic Centre
03.2024 - 04.2025
Stock Controller
RNA - Ekka 2023
08.2023 - 08.2023
Admin Assistant - Traveler Support
Australian Escape
05.2023 - 07.2023
Learn to Swim Instructor/Coach
Masterstroke
02.2023 - 04.2023
Kitchenhand
Elderflower Cafe
08.2022 - 10.2022
Kiosk Attendant, Cook
Melt Brothers, Ekka Showgrounds
08.2022 - 08.2022
Duty Manager, Lifeguard, Learn to Swim Instructor
Just Sports and Fitness
10.2020 - 01.2024
High School Diploma -
Kenmore State High School