Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Holly Sampson

Andrews Farm

Summary

Dedicated and Friendly administrative professional with successful experience in fast-paced business settings. Hardworking team player with expertise in completing various clerical tasks, offering staff and patient support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

7
years of professional experience
1
Certification

Work History

Lumen Gastroenterology

Medical Receptionist
07.2023 - Current

Job overview

  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Supported office staff and operational requirements with administrative tasks.
  • Completed patient referrals to other medical specialists.
  • Invoiced patients accurately in line with charging guidelines.
  • Answered phone calls and messages for eight doctors, scheduling appointments, and handling patient inquiries.

Lieschke And Weatherill

Legal Receptionist
11.2022 - 06.2023

Job overview

  • Planned and organized internal and external events, meetings and conferences.
  • Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
  • Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
  • Scheduled and made appointments for 9 Lawyers.
  • Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
  • Completed data entry of legal documents into electronic filing systems.
  • Assisted with preparation of trial materials and documents.
  • Filed documents with courts on behalf of lawyers.
  • Researched and booked reasonably-priced and comfortable airfare, hotels and ground transportation for senior leadership.

Adelaide ENT And Facial Plastics

Medical Receptionist
06.2022 - 10.2022

Job overview

  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Assisted with medical coding and billing tasks.
  • Processed medical insurance claims and payments.
  • Answered phone calls and messages for three surgeons, scheduling appointments, and handling patient inquiries.

McDonald’s

Shift Manager
11.2021 - 04.2022

Job overview

  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Tracked receipts, employee hours, and inventory movements.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Managed staff hiring, training and supervision.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Oversaw loading and unloading of products from trucks.
  • Counted each till in store, making sure they were at correct levels.
  • Performed opening and closing of day in store.

Datacom

Call Center Representative
06.2021 - 09.2021

Job overview

  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Educated customers on company systems, form completion, and access to services.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

McDonald’s

Shift Manager
05.2017 - 05.2021

Job overview

  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Tracked receipts, employee hours, and inventory movements.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Managed staff hiring, training and supervision.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Oversaw loading and unloading of products from trucks.
  • Counted each till in the store, making sure they were at correct levels.
  • Performed opening and closing of the day in store.

Education

University of South Australia
Mawson Lakes

Bachelor Of Information Technology from Networking And Cybersecurity
12.2026

St Columba College
Andrews Farm

Year 12
10.2020

Skills

  • Critical Thinking
  • Shift Work
  • Business Administration
  • Customer Assistance
  • Time Management
  • Staff Management
  • Listening Skills
  • Telephone Etiquette
  • Office Supplies Inventory Management
  • Opening and Closing Procedures
  • Cash Handling

Certification

  • Police Clearance
  • Working with Children Check
  • Fire Training
  • First Aid and CPR Certificate
  • Barista Course Certificate
  • McDonald’s Management Training
  • Academic Excellence/Endeavour/ High Achievement Awards in School
  • Caritas Awards in School

Timeline

Medical Receptionist

Lumen Gastroenterology
07.2023 - Current

Legal Receptionist

Lieschke And Weatherill
11.2022 - 06.2023

Medical Receptionist

Adelaide ENT And Facial Plastics
06.2022 - 10.2022

Shift Manager

McDonald’s
11.2021 - 04.2022

Call Center Representative

Datacom
06.2021 - 09.2021

Shift Manager

McDonald’s
05.2017 - 05.2021

University of South Australia

Bachelor Of Information Technology from Networking And Cybersecurity

St Columba College

Year 12

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Holly Sampson