Hosam Almotrafi
Summary
A results-driven professional with a proven track record of operational excellence and team collaboration. Passionate about driving success through sustainable practices and high-performance standards. Committed to delivering exceptional quality and contributing strategic value to forward-thinking organizations.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Environmental Supervisor
KFSHRC
2024.07 - Current
- Staff Development: Training team members on standard operating procedures.
- Infection Control: Proficient in infection control and sterilization protocols.
- Reporting: Managing daily and monthly performance reports.
- Operations Management: Overseeing supplies, attendance, and official correspondence.
- Proven Excellence: Received 8 positive evaluations
Front desk receptionist
InterContinental Hotels Group “IHG” New Madinah
2023.10 - 2024.07
- Employee for a month, " February 2024."
- Night Duty Manager
- Opera PMS 5 Expert
- Expert in reception, guest relations, and authentic service.
- Improving guest experience and satisfaction.
- Skilled in hotel management and reporting.
Marketing specialist
Mawarid Electronics LTD
2022.06 - 2023.06
- Developed and executed targeted marketing campaigns to enhance brand awareness and customer engagement.
- Conducted market research to identify emerging trends and inform strategic decision-making initiatives.
Education
BA in English language -
Taibah University
2019.01 - 2022.06
DP in general administrate -
King faisal university
2024.01 - 2026.06
Certification
- Cognitive Ability Test 83%
- IELTS 4.5
- STEP 59%
- Professional Leadership in Hospitality and Tourism Program from Glion University
- True hospitality from IHG
Timeline
Environmental Supervisor
KFSHRC
2024.07 - Current
DP in general administrate -
King faisal university
2024.01 - 2026.06
Front desk receptionist
InterContinental Hotels Group “IHG” New Madinah
2023.10 - 2024.07
Marketing specialist
Mawarid Electronics LTD
2022.06 - 2023.06
BA in English language -
Taibah University
2019.01 - 2022.06