Hossain Mohammad
Technician (Telecom Fiber Optic/CCTV/Low Voltage)
Riyadh
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
Work History
CCTV & Network Technician
Last Vision for Security Systems and Information Technology
Riyadh
02.2021 - Current
- Install and configure analog and digital CCTV systems. Maintain and upgrade existing analog and digital CCTV systems as needed.
- Experienced in installing of different types of CCTV cameras, e.g. Dome Cameras, Bullet Cameras, PTZ Pan Tilt and Zoom Cameras, Network IP Cameras and Wireless Cameras.
- Assist with the deployment, and support of network assets like industrial switches, POE injectors, Industrial power supply, Outdoor network enclosures, assembly of Server/Network racks including cable management system, DVRs, NVRs, computers, peripherals, and other hardware.
- Install cable pathway systems such as cable trays, cable racks. Install, terminate, test, label and document horizontal, backbone cabling systems such as Fiber optic and UTP/STP CAT6/CAT6A cables. Dress and route cable into closets and control rooms.
- Performs Fiber Fusion Splicing for Fiber ODFs, Fiber Optic Splice Cassettes. Testing and generating reports using Fluke Tester and OTDR.
- Install Electronic Access Control System such as Card readers, Biometric Access System, Request to Exit button (REX), Magnetic Lock, Access Control Panel and Turnstile system.
- Performs wiring for Avaya PBX systems from control unit to distribution i.e punch down blocks for non IP setup and keystone module for IP setup. Basic programming knowledge for Avaya IP Office setup and configuration.
- Provide technical support to end users covering all software and hardware related issues.
- Read blueprints and schematics to correctly place equipment.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
Associate Telecommunications Engineer
Star Services LLC (ETISALAT)
Dubai
12.2014 - 07.2019
- Communicate with customers in setting up appointments and service request related issues.
- Support field staff on field related technical issues and activation issues thru manual activation back office procedure.
- Processing existing and new service request and distributing to field staff thru online work scheduler.
- Identifying work load and proper scheduling to field staff as per work timings, area and appointment timings given to customer. Rescheduling work in case of any delay due to technical issues.
- Communicating with customer regarding on amending existing service request or status of existing/new service request. Providing proper appointment time of field staff visit.
- Capturing of GPON ONT’s, migration of accounts from Legacy to GPON service, capturing of IPTV’s, ceasing of ceased accounts on ONT’s, flat creation and deletion in system using web based application provided by Etisalat.
- Activation of Value Added Services for existing customers that does not require field staff visit and confirming with customer once service is provisioned.
- Processing work completion reports, reschedule appointments and incomplete installations due to technical issues as per day to day basis. Communicating with customer in case if appointment reschedule is required due to any delay on field or other technical issues.
- Collaborated with team members to achieve target results.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Telecommunications Technician
Al Rostamani Communications (ETISALAT)
Abu Dhabi
04.2011 - 12.2014
- Worked closely with network administrators and server engineers to deliver quality service.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Service provisioning for GPON services such as Dual Play, Triple Play and IPTV services.
- FDH patching and testing using optical power meter. Punching and termination from MDF Main Distribution Frame to Legacy Copper Cabinet. Testing E side to D side and termination at customer end.
- Optical fiber termination using Fast Connector and testing of cables such as drop fiber and UTP cables.
- Fiber Fusion splicing from ODF Optical Distribution Frame to Fiber Drop Closure.
- Installation and testing of devices provided on provisioned services such as ONT’s, Wireless Routers, Unmanaged Switches, IPTV’s and POE devices .
- Service provisioning of PSTN and ADSL line thru Legacy copper network.
- Performs site surveys and taking note of important details that are needed to provision the service such as nearest FDH number and spare splitter ports, optical power reading from splitter up to subscribers end, connection from and to ODF within subscribers premises, types of optical fiber connectors required for patching and site readiness to provision the service.
Computer Repair Technician
Al Obeikan Bookshop
Madinah Al Munawarah
06.2008 - 06.2010
- Researched and identified problems with computers and advised staff and clients on plans of action.
- Disassembled computers to perform diagnostics and check for repair needs.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Wrote reports on computer statuses and maintenance jobs.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops.
Technical Support Representative
Advanced Contact Solutions
Makati
06.2006 - 06.2008
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Promoted efficiency among departments with prompt resolution of system issues.
- Documented support interactions for future reference.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Education
Associate of Science - Computer And Electronics Technology
STI College
Santa Maria Bulacan, Philippines 06.2003 - 06.2006
Skills
CCTV and other Security System maintenance
Certification
[Broadband Internet Technical and Customer Support], [Advanced Contact Solutions]
Timeline
CCTV & Network Technician
Last Vision for Security Systems and Information Technology
02.2021 - Current
Associate Telecommunications Engineer
Star Services LLC (ETISALAT)
12.2014 - 07.2019
[Fiber Optic Networks], [Etisalat]
06-2013
Telecommunications Technician
Al Rostamani Communications (ETISALAT)
04.2011 - 12.2014
[Customer Service Skills], [Al Obeikan Bookshop]
11-2008
Computer Repair Technician
Al Obeikan Bookshop
06.2008 - 06.2010
Technical Support Representative
Advanced Contact Solutions
06.2006 - 06.2008
[Broadband Internet Technical and Customer Support], [Advanced Contact Solutions]
05-2006
Associate of Science - Computer And Electronics Technology
STI College
06.2003 - 06.2006
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