Enterprise Airline Operational Applications
Hossam Alghamdi
Enterprise Applications & Service Delivery Professional
Jeddah
Summary
Results-driven IT professional with over 13 years of experience in leading enterprise business operational applications. Managed application projects, supervised support teams, and coordinated with vendors and cross-functional stakeholders to ensure operational stability. Committed to enhancing service performance and aligning technology solutions with business objectives.
Overview
2027
2027
years of professional experience
2
2
Certifications
Work History
IT Section Manager
Saudi Airlines
Jeddah
2021 - Current
- Lead and govern enterprise business operational applications, ensuring high availability, performance, and alignment with organizational objectives.
- Own the full application lifecycle, including planning, implementation oversight, upgrades, integrations, and continuous improvement.
- Manage and develop a team of application specialists, overseeing performance, workload planning, and technical direction.
- Ensure effective service delivery by monitoring SLA compliance, operational performance, and service quality standards.
- Serve as the primary liaison between business units, infrastructure teams (network, servers, security), finance, procurement, and external vendors.
- Oversee vendor governance, including contract compliance, performance monitoring, escalation management, and invoice validation.
- Supervise application incident, problem, and change management processes to minimize risk and business disruption.
- Ensure applications compliance with audit, regulatory, and information security requirements.
- Drive operational efficiency, risk mitigation, and service optimization initiatives.
Senior IT Application Specialist
Saudi Airlines
Jeddah
2016 - 2020
- Led end-to-end delivery of operational application projects from requirements gathering through deployment and post-go-live support.
- Coordinated cross-functional collaboration between business stakeholders, infrastructure teams, and vendors to ensure successful system implementation.
- Oversaw system testing, deployment planning, and production rollout activities for business-critical applications.
IT Application Specialist
Saudi Airlines
Jeddah
2012 - 2015
- Provided technical support for operational applications, ensuring stable day-to-day business operations.
- Assisted in incident resolution by coordinating with internal IT teams and external vendors.
- Gathered and documented business requirements, facilitating targeted system enhancements to meet user needs.
- Conducted user training sessions and developed system documentation and usage guidelines
Education
MBA - General MBA
University of Business And Technology
Saudi Arabia2016
Bachelor of Science - Computer Information System
King Abdulaziz University
Saudi Arabia2011
Skills
- Application management
- IT Service delivery
- Change management
- IT operations
- Risk compliance
- Vendor management
- Stakeholder management
- Team Leadership
Software
Microsoft 365 Suite
Microsoft Power BI
Process Documentation Tools
IT Service Management Tools
Project Management Tools
Certification
PMP - Project Management
Timeline
ITIL - IT service management
05-2025
PMP - Project Management
12-2020
IT Section Manager
Saudi Airlines
2021 - Current
Senior IT Application Specialist
Saudi Airlines
2016 - 2020
IT Application Specialist
Saudi Airlines
2012 - 2015
MBA - General MBA
University of Business And Technology
Bachelor of Science - Computer Information System
King Abdulaziz University
Projects
Business Operational Application (Vendor)
- Lufthansa Integrated Dispatch Operation (LIDO)
- Ground Flight Operation Maintenance Exchanger (G-FOMAX)
- Intelligent aircraft data management platform (G-Intelisight)
- Airline Information Management System (AIMS)
- Aviation Quality Database System (AQD)
- Flight Data Monitoring (FDM)
- Boeing e-enabling systems
In-house applications
- Leased Aircraft Monitoring
- Weather application
- Records Inventory tracking
Other Projects
- Database migration for flight operation systems
- Establish a Gate Link WiFi at Jeddah Airport
- Migration of On-Premise Maintenance Applications to Cloud Infrastructure