Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic
Hossam Azkool

Hossam Azkool

Jeddah,02

Summary

Professional network and systems engineer with over 10 years of experience designing and managing network, security and server infrastructure. Mentored hundreds of new engineers, resolved escalated issues and implemented solutions to complex business needs.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Network Engineer

Jeddah Municipality
10.2023 - Current
  • Troubleshot LAN and WAN connectivity issues using tools such as WireShark and tcpdump.
  • Configured and managed Cisco routers, switches, firewalls and VPNs.
  • Provided tier 3 level escalation support for escalated tickets from junior engineers.
  • Developed scripts to automate tasks related to monitoring and maintaining the health of the network.
  • Assisted with the design and implementation of large scale enterprise data center networks.
  • Managed inventory of networking components including cables, patch panels and other related items.
  • Installed new hardware components including servers, routers, switches and wireless access points.
  • Evaluated new products and services available from vendors that can improve overall network performance.
  • Deployed VoIP solutions utilizing Call Manager Express and Cisco Unified Communications Manager.
  • Developed network policies and procedures to ensure the security of the network infrastructure.
  • Monitored system performance, optimized throughput, identified and resolved issues in a timely manner.
  • Analyzed network traffic patterns utilizing packet capture analysis tools like Wireshark and NetFlow Analyzer.
  • Designed complex network topologies with multiple locations for optimal performance.
  • Resolved escalated customer support tickets related to networking issues in a timely manner.
  • Conducted research on network products, services, and standards to remain abreast of developments.
  • Maintained an up-to-date knowledgebase of current trends and developments in the field of Network Engineering.
  • Monitored system logs on various networking equipment to identify potential security threats or malfunctions.
  • Worked with vendors and internal support teams to update and patch network systems infrastructure.
  • Deployed new hardware devices including routers, switches, firewalls and wireless access points.
  • Redesigned internet connectivity infrastructure for meeting bandwidth requirements.
  • Developed comprehensive documentation of the entire network infrastructure including diagrams, inventory management and policies.
  • Participated in network technology upgrade and expansion projects, included installation of hardware and software and integration testing.
  • Developed and implemented solutions for network problems.
  • Prepared detailed network specifications, diagrams, charts, equipment configurations, and recommended technologies.
  • Prepared and monitored project schedules, budgets, and cost control systems.
  • Developed disaster recovery plans.
  • Cisco ISE administration and troubleshooting for radius and Tacacs servers' issues.
  • Limited dealing with NSX for vsphere.

Senior Network Engineer

Americana Foods
08.2015 - 08.2023
  • Performed network design and capacity planning
  • Conducted research on network products, services, protocols, and standards in support of network procurement and development efforts
  • Provided second level technical support to users concerning network system operations
  • Diagnosed problems with network equipment and performs equipment repair or upgrades when appropriate
  • Installed, configured, and maintained network cabling and other networking equipment such as hubs, switches, and UPS
  • Oversee installation, configuration, maintenance, and troubleshooting of network connected end-user hardware, software, and peripheral devices Orders software, hardware, and other supplies as required for the institutional computer network
  • Worked with System Administrator and Director of Institutional Services in planning, installation, and documentation of network topology
  • Administration and maintenance of VOIP phone system
  • Administration and maintenance of cisco wireless controller
  • Participated in many key projects like installation of new wireless controller and installation of new cisco voice servers.

Enterprise Technical Support Engineer

WE
01.2013 - 07.2015
  • Installing & configuring customer's premises SHDSL modems and CE/CPE routers)
  • Configuring SHDSL local loop terminations on ATM and IP DSLAMs Alcatel, Huawei)
  • Configuring and troubleshooting MPLS L2 & L3 VPN
  • Troubleshooting PECE routing protocols BGP, OSPF, EIGRP, RIP, Static) Hands on Cisco
  • Juniper, Huawei Routers, switches, DSLAM, EFM, and modems likes Aethra, Zhone
  • Hatress, Adtran, Zyxel )
  • Supporting leased lines & MPLS VPN issues for enterprise customers Managing Network
  • Devices, IPv4 Addresses and Subneting and Vlans Configuration
  • Telecom Egypt is the first total telecom provider in #Egypt, serving millions of Egyptian customers for more than 160 years.

ADSL Technical Support Engineer

Xceed
04.2011 - 12.2012
  • Receiving technical Escalation Cases from the first line support and handle them in queue
  • Following up with the Technician team (inside the CO and at the customer side) to solve customer's problem
  • Troubleshooting customers' physical, logical and hosting advanced problems that beyond the first line team basic technical knowledge
  • Troubleshooting customers' static subnets issues and helping them to configure their
  • CPEs with suitable configuration
  • Troubleshooting all shared services on different Medias Copper, MSAN, WAN...) through
  • Company's network on both access and core layers then escalating the problems to appropriate teams with the full details and ensure that the cases is fully documented
  • Proactive monitoring for ADSL DSLAMs, following and escalating the transmission and power problems to appropriate team
  • Egypt-based Xceed provides the world's largest firms, Fortune Global 500 companies and key government entities with the best multi-lingual Business Process Outsourcing BPO and shared services.

Education

Bachelor Degree - Computer Engineering

Tanta University
Egypt
08.2010

Skills

  • Python programming
  • Skilled in Python
  • Red hat enterprise linux
  • Linux operating system
  • Linux command line
  • Linux programming and administration
  • MPLS VPN Implementation
  • Firewall Functionality
  • Circuit Management
  • Port Security Knowledge
  • Change Management
  • Project Management
  • IP Address Structure
  • Technical Support
  • Data Center Architecture
  • Network Device Monitoring
  • Wireless Communication Design
  • Hardware Installation
  • Network Troubleshooting
  • IP Services
  • Remote Work Support
  • Internet Protocol Suite (TPC/IP)
  • Infrastructure Planning and Design
  • Packet Trace Analysis
  • Network Configuration
  • Enterprise WiFi Management
  • Wide Area Network (WAN)
  • Cisco Wireless Routers and Switches
  • SIP Trunking
  • Wireless network design
  • Disaster recovery planning
  • Cloud-based service integration
  • VoIP infrastructure deployment

Certification

  • CCNA (Cisco Certified Network Associate).
  • CCNP Routing Track (Cisco Certified Network Professional).
  • CCNP Switching Track (Cisco Certified Network Professional).
  • ITIL foundation Certification.
  • ITIL Foundation

LANGUAGES

English
Advanced

Timeline

Senior Network Engineer

Jeddah Municipality
10.2023 - Current

Senior Network Engineer

Americana Foods
08.2015 - 08.2023

Enterprise Technical Support Engineer

WE
01.2013 - 07.2015

ADSL Technical Support Engineer

Xceed
04.2011 - 12.2012

Bachelor Degree - Computer Engineering

Tanta University

Similar Profiles

CREATE PROFILE
Hossam Azkool