Hossameldin Mohamed

• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
• Oversaw IT department operations and training.
• Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
• Built, repaired and installed computer-related hardware based on deployment procedures.
• Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
• Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
• Understood key product management roadmap objectives and requirements to develop product technology strategy.
• Demonstrated familiarity with latest hardware, software and networking technology.
• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
• Wrote strategic business plans outlining need for departmental information technology resources.
• Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
• Customized and repaired technology based on staff requests.
• Implemented and maintained technology and software budget.
• Analyzed network security and current infrastructure, assessing areas in need of improvement.
• Troubleshoot R.C.M (cash & credit) and repair it.
• Transforming the OPD cycle to paperless.
• Activating inpatient Medication cycle (Doctor - Pharmacy - Nurse).
• Running and sharing regular operation system reports with Key users.
• Overseeing and determining times for major IT projects including: -
• Supervised guests at front counter, answering questions regarding products.
• Rotated merchandise and displays to feature new products and promotions.
• Oversaw development and implementation of improvements to support network operations.

• Project Manager support Sites:
• Oversaw planning, application development, verification and risks involved in software projects.
• Monitored resource usage and managed tasks so costs did not exceed budget projections.
• Answered client questions via phone and email to quickly resolve issues and improve service.
• Coordinated development, testing and release of complete suite of web-based software offerings.
• Managed all communications between clients, stakeholders and in-house software development team.
• Resolved issues immediately ensuring project deliverables were not negatively impacted.
• Supervised and trained team of software developers, providing resources needed for success.
• Developed, maintained and updated information, policies, standards and guidelines.
• Streamlined tasks in effort to provide easier and more efficient workflows for peers and colleagues.
• Evaluated, assessed and recommended software products that would meet project requirements.
• Developed and introduced IT strategies to improve operational efficiency.
• Resolved staff conflicts and identified potential areas of improvement.
• Generated reports for IT project progress and performance.
• Wrote, updated and maintained project documentation.
• Trained personnel on use of IT tools and applications.
• Devised test plans to validate accuracy of IT projects.
• Coordinated with external vendors to deliver IT project components.
• Communicated project updates to stakeholders at all levels.
• Implemented best practices to drive quality IT project delivery.
• Created and implemented contingency plans to address potential risks.
• Established and enforced project timelines and deadlines.
• implemented more than 35 projects were , the most important of which were: -

1. Alharamin Medical group 3 Complex + 5 pharmacy

2. Al-Asila General Medical Complex, Makkah

3. Al-Aqsa General Medical Complex, Jeddah

4. Loloat Al-Mahd Specialist Medical Complex

5. Amwaj Bish General Medical Complex, Bish

6. Al Raqi Dental Complex, Jeddah

7. Suhail General Medical Complex, Mecca

8. Al-Rowad International Medical Complex in Al-Leith

9. Baeshen Medical Group, Jizan, 3 complexes

10. Dr. Nasser Al-Osaimi General Medical Complex

11. Al-Arjan General Medical Complex, Tabuk

12. Al-Hokama General Medical Complex, Mecca

13. Al-Taalof Medical Group, Al-Quoz, two branch

14. Al-Afari Medical Group, Tabuk, 5 complexes

15. Al-Jadaani General Medical Complex, Jeddah

16. Al-Salam Medical Complex in Taif

17. Safa Medical City Group, Jeddah and Medina 3 complexes

18. Elite General Medical Complex, Khamis Mushait

19. Basmat Al Zain General Medical Complex, Jizan

20. Al-Kafi General Medical Complex

21. Golden Clinic General Medical Complex, Medina

22. Shar Medical Group, Jeddah

23. Al-Hashbul Medical Complex, Al-Aqiq

24. Suhail General Medical Complex, Mecca

• Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
• Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
• Reviewed deficiencies based on internal audits and suggested remedies.
• Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types.
• Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.
• Implemented, developed and tested installation and update of file servers, print servers and application servers.
• Analyzed network traffic and performance metrics to optimize system performance.
• Planned and implemented upgrades to system hardware and software.
• Maximized system availability through development and testing of contingency plans.
• Analyzed complex project server issues and worked on large enterprise and business-critical applications.
• Designed and evaluated WAN and LAN connectivity technologies.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Installed and configured network printers and other peripheral devices.
• Devised scripts and automation tools to improve system efficiency.
• Diagnosed and executed resolution for network and server issues.
• Maintained flexible schedule and responded to after-hours and weekend emergencies.
• Evaluated software products to determine compatibility with existing systems.
• Implemented and maintained virtual private networks.
• Led server infrastructure development, quality assurance, staging and production systems.
• Identified and resolved network congestion issues and bottlenecks.
• Researched and recommended new technologies and strategies for improving system performance.
• Monitored networks and network devices to resolve technical problems quickly.
• Developed and documented network policies, procedures and standards.
• Performed network security design and integration duties.
• Diagnosed and resolved hardware and software issues.

• Coordinated installation of new users and relocations of existing users.
• Installed and configured new devices and system components.
• Responded to service requests during and after business hours.
• Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
• Implemented training programs to improve knowledge and skills of new technicians.
• Collaborated with other technicians to troubleshoot and resolve technical issues.
• Managed and prioritized customer service requests to achieve prompt resolution.
• Developed detailed documentation and technical manuals for telecommunications systems to comply with regulations.
• Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
• Provided training to customers to enhance use and understanding of network systems.
• Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
• Performed periodic system upgrades and maintenance to meet industry standards.
• Performed quality assurance on systems to confirm optimal performance.
• Installed and repaired network cabling, hardware and software to maximize operational efficiency.
• Implemented security measures to protect network systems from unauthorized access and threats.
• Installed, configured and maintained computer systems and network connections.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Developed and implemented preventive maintenance procedures.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Assisted in development of system security protocols.
• Researched and identified solutions to technical problems.
• Installed and configured operating systems and applications.
• Offered assistance in implementing and developing training programs.
• Tested new software and hardware prior to deployment.
• Configured and tested new software and hardware.
• Diagnosed and troubleshot hardware, software and network issues.
• Configured hardware, devices, and software to set up work stations for employees.
• Created user accounts and assigned permissions.
• Monitored system performance to identify potential issues.
• Generated reports to track performance and analyze trends.

• Supervised employee performance, preventive maintenance, and safety.
• Delegated tasks to carefully selected employees in alignment with resource management goals.
• Planned scheduled maintenance outages as part of preventive maintenance program.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Procured pricing information from various vendors to support cost-effective purchasing.
• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
• Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
• Created and implemented maintenance program to optimize operational efficiency and reduce downtime.
• Documented inventory of spare parts to enable tracking history and maintain accurate records.
• Collaborated with other departments to verify completion of maintenance tasks.
• Trained maintenance technicians to apply proper techniques and best practices and comply with safety protocols.
• Forecasted and reviewed maintenance budgets to establish cost-effective measures.
• Prepared and reviewed maintenance contracts with external service providers to offer mutually binding agreements.
• Scheduled regular inspections of equipment and facilities to manage wear and tear.
• Created and submitted detailed reports to highlight maintenance activities and equipment performance.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Established team priorities, maintained schedules and monitored performance.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Launched quality assurance practices for each phase of development
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Defined clear targets and objectives and communicated to other team members.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Managed senior-level personnel working in marketing and sales capacities.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Developed detailed plans based on broad guidance and direction.
• Assisted in organizing and overseeing assignments to drive operational excellence.