Hossam Mowafy

1-led turnaround Assigned District In JED in 2023 from negative growth in 2022 to growth 5.5% in 2023 (798 M)

2: led insurance Business to gain more share from total business (29% with annual sales above $220 million) by building good relation with all polyclinics in District and maximizing specialty medicine Business

3:Cross-functional Alignment:

· Ensure successful implementation of cross-functional commercial and corporate projects and initiatives by coordinating with the relevant Sales Supervisors in order to ensure timely and efficient execution

4:Department Management:

· Manage and lead the assigned Sales Supervisors through performance management, tracking and monitoring productivity and individual Key Performance Indicators (KPIs), motivating and applying reward and recognition HR policy, along with corrective actions as per the case, in order to achieve sales targets and

other specific objectives (e.g. customer satisfaction levels, operational targets, etc.) as per each area

5:Man Power Plan:

· Ensure implementation of the manpower plan at the area level through optimization actions (forecasts, work load analysis, etc.) to achieve the highest levels of productivity.

6:Reporting:

· Provide direct reports with continuous development opportunities through regular development conversations and other formal (e.g. training) and informal development options (e.g. coaching, mentoring) in order to ensure and maximize performance

7:Operations:

· Support new business development by forecasting sales for proposed new locations within the assigned area in order to seize the opportunity and support the expansion decision-making process.

· Engage on a regular basis with various stakeholders across the company, serving as a point of contact for the assigned area, in order to build productive and strong relationships and ensure communication at the area level is timely, accurate, and efficient.

· Ensure key sales performance targets and customer satisfaction levels are met at an area level by setting up achievable Key Performance Indicators (KPIs), monitoring Key Performance Indicators (KPIs) performance and taking appropriate actions to influence the performance in alignment with the company strategy

8:Budget:

· Review and monitor budget allocation for the assigned area (down to a retail store level) to ensure appropriate competitive levels of budget in order to constantly meet and exceed targets.

1: During Role As Area Manager In South Region

I'm creating a regional sales plan to achieve quantum leap regional performance with sales growth of 6%.(675 m )

2: transferred under performance stores by alignment with stakeholders for stores Refreshment and Revamping to reignite stores growth

3: Drive Business By acquiring New Polyclinic Pharmacy and finalizing 14 account in 2 years with incremental value 16 million annual sales, will increase Market share in south Region

4: P&L Management (reviewing and Monitoring all regional expenses with Stakeholders to ensure efficiency of CAPEX and OPEX)

5: with the network committee, assess market dynamics and Competitors Expansion to create successful plan to maintain Competitive advantages and company position by selecting Very potential Location In Abha, Beisha, and Jizan

6: hired and trained dedicated and high-achieving sales teams.

by Good relation with universities in south region to attract national Talent

7:Achieved exceptional client satisfaction feedback and ratings.

Net Promoter score (NPS): 88, with the highest region across

8:Manages and leads assigned supervisors (6) through performance Management ,tracking and monitoring productivity

and individual (KPIs )

9:Planned and developed strategies with the commercial team ( Mom and baby BU) to win the competition In Jizan District

1. Manage Online Business During Corona Pandemic Period and responsible for building plan with e-commerce operation team and hiring outsourcing company to secure highly demanded on online

2. Manage with sales team In Jeddah Region, Duty plans will be in all Home delivery stores During pandemic period.

3: Worked collaboratively with team members, championing proven techniques for closing sales, cross-selling, and upselling.

• Checked shop merchandise regularly to verify proper display, oversee replenishment activities and enforce planogram requirements.

1. Measure overall Success of assigned area to achieve maximum result , aljubil group Best achiever IN East Region from 2015 to 2017

2- Turnaround insurance Business from 100 K monthly to above 1 M monthly by building strong relation with all petrochemical company in aljubil and successful plan for CSR activity with Royal Commission

3- under leadership of region area manager, build with network team successful plan for Market Expansion and Refreshment , revamping all mature and old stores

4- · Ensure key sales performance targets are met by setting up and monitoring Key Performance Indicators (KPIs) and taking appropriate actions to influence performance in alignment with company strategy

5- · Maintain customer satisfaction levels in accordance with company standards and build customer-centric culture at Retail Store level by providing staff with necessary levels of empowerment and tools to handle disputes and special requests on spot in best interest of customer while maintaining in-store customer-friendly atmosphere at all times

6- · Manage and lead assigned Retail Sales Teams (Store Crew) by managing performance, tracking and monitoring productivity and individual KPIs, motivating and applying reward and recognition HR policies, and taking corrective actions as per case in order to achieve sales targets and other retail-specific objectives

7- · Build high-performance Retail Sales Team by providing continuous development opportunities through regular coaching, development conversations and other formal and informal development options in order to maximize employees’ performance and ensure performance objectives are met

8- · Ensure and monitor implementation at Retail Store level of specific processes and initiatives (waste control processes, manpower planning) in order to maintain and increase Retail Stores’ profitability

9- · Ensure successful implementation of all relevant commercial/ corporate initiatives at retail store level in alignment with direction set by commercial/ corporate guidelines and strategy while achieving expected results

10- · Ensure implementation and monitor activities related to company Health & Safety policy & procedures (including safety guidelines) and any other required operational standards through store visits, regular reporting and any other required initiatives in order to ensure compliance with local industry legal requirements/ standards and internal policy

• Managed successful pharmacy team for 6 years,
• Professionally advised customers on purchases of over-the-counter medication.