Hossam Youssef
DOHA,Qatar
Summary
Results-driven professional specializing in team building, employee training, and operational efficiency. Proven leadership in crisis management, staff recruitment, and performance monitoring enhances organizational success. Expertise in budgeting, financial analysis, and sales strategy development drives profitability while maintaining health and safety compliance. Skilled in utilizing CRM systems and data analytics for strategic decision-making and sales performance evaluation.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Operation Business Developer (Noir Cafe )
Rise Enterprise
Doha & Riyadh , Qatar & KSA
09.2024 - Current
- Oversee all-day operations, guiding the team to maintain high standards.
- Developed and delivered comprehensive training programmes, improving team skills and performance.
- Conducted performance reviews, identifying areas for development and rewarding high achievers.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Supervised supply purchases, management and tracking in line with budgetary requirements.
- Monitored staff performance and developed improvement plans.
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
- Drove company growth with proactive mindset and results-oriented plans for business operations.
- Analysed market trends to inform strategic planning, leading to a 12% increase in market share.
- Pursued new opportunities in underdeveloped markets, driving growth and expansion efforts.
- Implemented CRM system for better management of customer data and interactions.
- Conducted comprehensive market research, resulting in valuable insights into competitor strategies.
- Identified potential partners to expand market reach.
- Analysed trends in the marketplace to anticipate consumer needs.
- Increased brand visibility by organising high-impact marketing campaigns.
Restaurant Manager
SASSO Restaurant(Italian fine dining)
Doha - Qatar, Qatar
08.2022 - 09.2024
- Oversee the operation of the restaurant and ensure a smooth workflow.
- Monitor food quality, service, presentations, and ensure consistency of SOPs.
- Implement health and safety regulations.
- Develop a sales plan and set targets with a comprehensive view of the market to meet guest requirements.
- Menu engineering, promotions, and creating new designs and layouts to match guest ambitions.
- P & L, costing, and brand contribution increase.
- Payroll, TPLH, SPLH, and employee progress.
- Interviewing and hiring candidates, training and developing the team.
Restaurant General Manager
QATAR FOOD COMPANY AMERICANA
Doha - Qatar, Qatar
01.2016 - 07.2022
- Run operations and food quality.
- Deliver the highest possible level of customer service.
- Training and team developing.
- Develop plans to achieve sales and targets.
- Control costs and manage profit and loss.
- Food safety and hygiene handler.
- Business and sales analysis.
- Staff deployment and scheduling.
- Implementation of quality and accuracy.
- Handle restaurant income.
- Minimise wastage of products through strict observation.
Manager
GAD RESTAURANT
Hurghada - Red sea, Egypt
01.2013 - 01.2016
- Company Overview: Hurghada, Egypt.
- Run operations and food quality.
- Handle payroll and employee hiring.
- Manage restaurant income and sales.
- Monitoring operations and stocks.
- Customer satisfaction and sales suggestions.
- Employee performance and evaluation.
Supervisor
GAD Restaurant
Hurghada - Red Sea, Egypt
02.2012 - 02.2013
- Company Overview: HURGHADA, EGYPT
- HURGHADA, EGYPT
Dining Cashier
GAD Restaurant
Hurghada - Red Sea, Egypt
06.2011 - 01.2012
- Company Overview: HURGHADA, EGYPT
- HURGHADA, EGYPT
Education
BACHELOR OF ART - English
Minya University
Egypt 10.2008 - 06.2012
Skills
- Team building
- Employee training
- Inventory management
- Performance monitoring
- Budget management
- CRM
- Cost control
- Health and safety compliance
- Sales analysis
- Staff recruitment
- Operational efficiency
- Leadership skills
- Crisis handling
- Sales strategy development
- Budgeting and financial analysis
- Constructive criticism
- Budgeting and resourcing
- Crisis leadership
- Data analytics and interpretation
Languages
Arabic
Native language
English
Fluent
Arabic
Native
Hobbies and interests
- SPORTS
- TRAVEL
- READING
- classic music
Affiliations
- Gym
- Football
- Travel
- Listen Classic Music
Certification
Hold Heavy Training at food safety from Online Academy (Udemy) , YUM and Qatar chamber
Accomplishments
2 times Fact Magazine ( fine dining Award )
Timeline
Operation Business Developer (Noir Cafe )
Rise Enterprise
09.2024 - Current
Restaurant Manager
SASSO Restaurant(Italian fine dining)
08.2022 - 09.2024
Restaurant General Manager
QATAR FOOD COMPANY AMERICANA
01.2016 - 07.2022
Manager
GAD RESTAURANT
01.2013 - 01.2016
Supervisor
GAD Restaurant
02.2012 - 02.2013
Dining Cashier
GAD Restaurant
06.2011 - 01.2012
BACHELOR OF ART - English
Minya University
10.2008 - 06.2012