Hossam Zaghloul Ibrahim Swailem

Have been working in the restaurants field since 2008, beginning as a team member in Kentucky restaurants. More than 6 years of practical experience in working to raise the efficiency of restaurants and work on developing them. Seek to gain more experience and skill and achieve more goals based on building a conscious team capable of managing The system is fully integrated. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.

• Cilantro Café, Branch Manager, Labor training, Cost controller, Design a restaurant plan, Planning for building a Ware team to achieve goals, Control in P&L, Keep a branding in front of the competitors
• TIKOS FRIED CHICKEN AND MORE AND PIZZA TIME, Restaurant Manager, 01/20-12/21, Establishing and managing a customer service center to provide high-level service with higher efficiency, Attracting and training a work team capable of achieving the planned goals of the company's management, Develop the necessary plans to achieve the company's goals and work to implement them, Continuously follow up the process of developing the work team to provide better service, Follow up on the progress of the sales process on an ongoing basis, make up-to-date reports and analyze all data, Submitting all necessary reports to senior management with the best suggestions and solutions, Contribute to the development of offers that are commensurate with the market and competitors, Contribute to the development of menus in a scientific and practical way
• TIKOS FRIED CHICKEN AND MORE, Restaurant Manager, 01/20-12/21, Develop a business plan for the restaurant, Work to achieve the plan for the restaurant based on building a qualified work team, Training team members at the highest level to raise their efficiency, Follow up the workflow of the restaurant, Paying attention to customers and knowing their views on the service provided, Writing customer feedback, listening to customer complaints, and working immediately to solve them and not repeat them, Scheduling employment in an accurate manner commensurate with the plans set to achieve the goal, Follow up the sales process and follow up the sales of items, Monitor stock and follow food safety and security rules, Analyzing restaurant sales and controlling costs, Continuously working to maintain the restaurant's P&L results, Creating administrative alternatives and permanent work on team development
• TBS (The Bakery Shop), General Manager, 01/19-12/20, Develop a business plan for the restaurant, Work to achieve the plan for the restaurant based on building a qualified work team, Monitoring the competitive situation in the labor market, Follow up the workflow of the restaurant, Attention to customers and knowledge of their views on the service provided, Scheduling employment in an accurate manner commensurate with the plans set to achieve the goal, Follow up the sales process and follow up the sales of items, Iraq stock and follow the rules of food safety and security, Analyzing restaurant sales and controlling costs, Continuously working to maintain the restaurant's P&L results
• KFC, Assistant Restaurant Manager, 01/15-12/19, Training officer accredited by the Americana Training Department, Training of the administrative staff (assistant supervisors), Follow up the workflow of the restaurant, Follow up on sales, Follow-up customers, their opinions and observations and work to meet their desires