Hossam Eldeen Atef
Dakahlia,Egypt
Summary
Leader prioritising exceptional customer service and staff management. Strategic coordinator committed to enhancing guest experiences. Flexible professional confident navigating challenges in busy environments. Dedicated hotel management professional with background running successful hospitality establishments. Leads by example to deliver faultless customer service across hotel departments. Demonstrates exceptional planning, organisation and leadership abilities to maintain smooth-running, cost-effective hotel services. experienced in improving business performance and reputation. Skilled in hospitality leadership, strategy and marketing to elevate hotel potential. Mentors and motivates high-performing staff to achieve first-class customer experiences.
Overview
22
22
years of professional experience
Work History
Hotel Manager
Dyafa company
Khobar, Eastern Province
10.2022 - Current
- Provided end-of-month audits of resort to upper management as required..
- Prepared bills for customers and had them delivered to their rooms on the day of check-out.
- Managed team of four front desk agents and helped to resolve issues that arose during shifts.
- Made sure that guest complaints were handled in the most effective manner possible and that complimentary services were offered to maintain high guest satisfaction rates.
- Hired and trained all new employees, whilst also demonstrating the best methods for servicing clients and guests.
- Booked large groups for weddings, seminars, conferences and other events and provided the best available room rates.
- Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
- Coordinated with the waiting staff to ensure that the buffet areas were kept clean and dishes were refilled efficiently.
- Developed long-lasting relationships with outside vendors, including florists and restaurants, so that guests could secure valuable deals on services and meals.
- Trained front office staff in interaction best practices, boosting guest satisfaction survey scores.
Food and Beverage Manager
Meral crown hotel
Riyadh, Riyadh Region
07.2020 - 09.2022
- Operated and maintained security of Point of Sales (POS) system.
- Controlled food and beverage inventory, strategically ordering supplies and anticipating consumer demands to prevent out-of-stock items.
- Liaised with chef on duty to provide seamless food service and communicated with head chef to provide feedback on same
- Assisted management in conducting annual staff appraisals with team members working within area of responsibility.
- Supervised service of all food and beverages within hotel in absence of food and beverage manager.
- Trained new joiners in food regulatory compliance and company standards by delivering on-the-job and mandatory training.
- Led F&B team to champion customer service and consistently elevate food presentation standards.
- Confirmed all staff adhered to uniform and personal hygiene policy as detailed within Company Induction Pack.
Restaurants Manager
Movenpick Resort
Soma Bay , hurghada Egypt
06.2018 - 11.2018
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Reviewed production issues and implemented corrective action plans, enhancing operational efficiency.
- Identified and drove improvements to optimise return on investment without adding risk or disruption to processes.
- Prioritised activities to deliver programmed work within scheduled time and budget.
- Liaised with stakeholders on product change requests and reviews to evaluate impact on planning and schedules.
- Analyses sales to identify top-performing products.
- Planned and managed resources and budget to support and deliver objectives.
- Supported new business initiatives and projects and contributed to review meetings and change processes.
- Prepared and presented reports, strategies and recommendations for consideration by senior management.
- Utilized knowledge and research methods to benchmark planning activities and drive best practice results.
- Monitored and evaluated annual business plans in consultation with team members to meet set targets.
- Guided staff to bolster overall team performance, resilience and cohesion.
Assistant Food and Beverage Manager
Meral Crown Hotel
Riyadh, Riyadh Region
05.2015 - 07.2017
- Assisted management in conducting annual staff appraisals with team members working within area of responsibility.
- Confirmed all staff adhered to uniform and personal hygiene policy as detailed within Company Induction Pack.
- Trained new joiners in food regulatory compliance and company standards by delivering on-the-job and mandatory training.
- Led F&B team to champion customer service and consistently elevate food presentation standards.
- Managed restaurant and bar booking sheets to organise guest lists and avoid double bookings.
- Handled scheduling for multiple teams of cooking, waiting and bartending staff.
- Supervised service of all food and beverages within hotel in absence of food and beverage manager.
- Controlled food and beverage inventory, strategically ordering supplies and anticipating consumer demands to prevent out-of-stock items.
Restaurant Manager
vandom pairs
Dubai, United Arab Emirates
02.2013 - 11.2014
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Established safe and secure dining environment with strong sanitation standards.
Restaurant Manager
Sun Rise
hurghada, Egypt
11.2012 - 08.2013
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Recognized and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
- Established safe and secure dining environment with strong sanitation standards.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Analyses operations to improve restaurant efficiency and service levels.
- Quickly identified problem situations, skillfully resolving incidents to maintain satisfaction of involved parties.
Restaurant Manager
Tia Heights ( le Meridien )
hurghada, Egypt
03.2002 - 04.2012
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Established safe and secure dining environment with strong sanitation standards.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Cultivated positive working and dining environment for up to 3000 guests.
Education
Intermediate secondary school - Mechanics
Military Secondary School
Dakahlia .Egypt 09.1999
Skills
- Training and mentoring
- Guest experiences
- Staff supervision
- Quality Assurance
- Policies and procedures
- Special event coordination
- Food safety assessment
- First Aid Course
- Letter of Appreciation
- Communication &Supervision Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Hotel Manager
Dyafa company
10.2022 - Current
Food and Beverage Manager
Meral crown hotel
07.2020 - 09.2022
Restaurants Manager
Movenpick Resort
06.2018 - 11.2018
Assistant Food and Beverage Manager
Meral Crown Hotel
05.2015 - 07.2017
Restaurant Manager
vandom pairs
02.2013 - 11.2014
Restaurant Manager
Sun Rise
11.2012 - 08.2013
Restaurant Manager
Tia Heights ( le Meridien )
03.2002 - 04.2012
Intermediate secondary school - Mechanics
Military Secondary School
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