Hossam Eldin Ismail
Head of IT Operations Department
Riyadh,Saudi Arabia
Summary
- JOB OBEJECTIVE To secure a Leading position where my expertise can be utilized to their fullest while being a great asset to the company. PROFESSIONAL SUMMARY
- 16 years of experience in IT Network Support & Management within Telecom/ICT, Retail, Transportation & logistics sectors leading LAN/WAN/WLAN Network & Data Center Projects.
- My Core Competencies include Network Technical Support, Network Administration, IT/Network Management, Network Monitoring, LAN/WAN Support & IT Support which includes Routers, Switches, Wireless Access Points, SDWAN, IP CCTV, Endpoint Management.
- Highly skilled in Vendor Selection & Vendor relationship management, IT Procurement, IT Budgeting, with proven track record in maintaining best performance while maintaining significant cost Optimization.
- I have a proven track record of delivering high-quality network engineering, design, and management services for large and complex organizations, such as Panda Retail Company and Vodafone Egypt.
- Highly skilled in Team Leading & Mentoring to reach the needed performance requirements.
- Having a strong background in pre-sales engineering and customer service, as well as a solid understanding of the business and market needs of the IT and telecommunications, Retail, Transport & Logistics Sectors.
Overview
20
20
years of professional experience
10
10
Certifications
Work History
Head
ToYou
08.2022 - Current
- Managing IT Department in terms of LAN/WAN/WLAN & End User support ensuring Business continuity & day-to-day operations on a 24x7 basis for all ToYou Head office & remote offices and locations
- Managing New Offices & Dark Stores Opening’s whole Network’s Passive & Active Infrastructure across whole Kingdom
- Managing Vendor & Suppliers Management, IT Procurement, Invoicing & Budget optimization
- Promoting IT framework, governance, and processes, ensuring IT compliance with CITC
- Successfully project managed the migration of the Network Infrastructure from the old Head Office to the New Head Office including LAN/WAN/WLAN & Building a New Data Center
- Successfully Optimized the cost by reducing the Mobile Telephony monthly costs by 20%, Bulk SMS service by 25%, SIP Telephony by 70%, dedicated Internet by 80%.
Network Operations Manager
Panda Retail Company
08.2020 - 08.2022
- Managing a team that is responsible for day-to-day Network Performance & monitoring of a large Enterprise Network (200+ Locations & over 20,000 Users) on a 24x7 basis maintaining the needed SLA
- Project Managing & Technical consulting all Networking related Projects such as (Providing redundant WAN connections at the Stores, Wireless Network Implementation & most lately SDWAN Rollout in all Stores)
- Responsible for Budget Management & Network Enhancement while maintaining Cost Optimization
- Managing, Monitoring, Reporting & Alerts for all network nodes in all locations using SolarWinds Orion
- Slashed WAN Operational costs in all stores by establishing a partnership with STC in a Mega Project which saved
- 2 million SAR/Year, which represents more than 70% of the Previously provided WAN Operational costs
- Led the Project of Migrating the Main Service Provider’s links media from Microwave to Fiber Across all the Regions to better serve the SDWAN Project underlay
- Successfully participated in the migration of Panda's Main Data Center from the old Head Office to the New Premises
- Evaluated the enrolment of the SDWAN POC with Several vendors for the Project execution across all the Stores.
Network Project Manager
Panda Retail Company
08.2016 - 08.2020
- Responsible for All Store’s Network Related Projects
- Responsible for the applications’ fitness for business use, capacity, availability, and security within his assigned areas as per business requirements and needs
- Support the application system for daily operations as per the business requirement
- Responsible for developing and deploying IT policy to ensure company’s data and assets good utilization and safeguard
- Provide the necessary training, knowledge transfer and coaching to system analyst working with him in part of/ full project phases
- Responsible for Managing Network for over 200 Stores, that includes WAN, LAN, WLAN & Security
- Successfully Migrated the costly & underperforming VSAT WAN links to Reliable Microwave links, saving 45% of the Operational Costs, while providing more Bandwidth & better performance
- Successfully Provided redundant MPLS links to all the Stores across the Regions, as only 65% of the Stores had redundant connections
- Successfully Reducing the complexity of the whole Network topology, by reducing the number of in-use Service Providers from 5 to 3, then to be only 2 service providers only for redundancy purposes
- Established Alert System to all Network Nodes & events using SolarWinds Orion & added all Stores Nodes for easier & professional troubleshooting
- Established Network standardization & documentation to all the stores across the Kingdom
- Participated in the Mega Project of Implementing Wireless Access points in all the Stores across the Regions.
Solutions Pre-Sales Sr. Engineer
Vodafone Egypt
03.2014 - 08.2016
- Managed the presales function to support the sales staff to Maintain quarterly business targets
- Facilitating the role of the Business Solutions Sales team members in selling Vodafone Products & Solutions
- And ensuring that the Business Solutions department's Strategy is aligned with Vodafone’s plan to be total communications provider
- Specialized in Providing MPLS-IP/VPN, WAN, TCP/IP solutions over all available media which include Local loop, Fiber, Pre-WiMAX, Microwave & 3G, also providing M2M solutions, which include a lot of machine-to-machine solutions such as Fleet tracking
- Interfacing with technology team in validating technical solutions and managing projects’ design
- Bridged gaps between the sales and engineering teams to better understand the customers' needs
- Establishing new, maintaining existing & long-term relationships with corporate customers
- Providing Vodafone's Complex Sales solutions
- Minimize any risks / costs in the business through development of innovative propositions that can be taken quickly and effectively
- Introduced a newly complex connectivity solution to one of our biggest customers (Ideal Standard), providing an initiative to connect their domestic locations to their international sites, through an innovated enhanced network topology, generating revenue to Vodafone Egypt exceeding 1.25 million Pounds/year
- Successfully retained one of our most important Manufacturing customers (Edita) by solving the customer’s network performance and providing a new Pre-WiMAX solution that is suitable to the customer’s needs, replacing the current provider, and replacing the customer’s own vendor, and generating a primitive revenue for the fiscal year 2015-2016 reaching 1 million pounds/year.
Fixed Data Support Sr. Engineer
Vodafone Egypt
01.2009 - 03.2014
- Troubleshooting corporate customer’s problems arising in Vodafone fixed MPLS Network WAN Networks, GPRS/3G Networks, also aiding in the customer’s LAN problems, including TCP/IP troubleshooting
- Troubleshooting Special setups for customers using Microwave, WiMAX, Fiber and EFM links)
- Monitoring the Customers traffic using the MRTG tool & using the live network
- In depth knowledge with Network Providers Edges & Customer CPEs
- Following up with Field engineers in solving customer problems, either it was a fixed line problem, Microwave, WiMAX, EFM, or Transmission problem
- Handling & troubleshooting international links, such as British Telecom connections in Egypt, alongside with Telecom Malaysia, AT&T & Zajil Telecom & soon Cable & Wireless connections
- Update customers with the planned outages through NIA files
- Providing technical sessions for the team members to enhance their technical knowledge
- Providing Network LAB Exercises to help improve the team’s troubleshooting skills
- Network courses Trainer, providing official Network courses (N+ and CCNA) to the whole department
- Enhanced the troubleshooting process of the 3G VPN links, by using a tool that helped solved almost 40% of the cases on the spot without escalating to other teams
- Suggested the idea of providing technical training sessions instead of using an outsource company, which resulted in a considerable cost reduction to the company, by delivering the course myself and preparing its contents.
International Accounts Sr. Advisor
Vodafone Egypt
01.2007 - 12.2008
- Provided Overseas Mobile & Data support to Vodafone AU customers in Australia, which includes Mobiles Phones, 3G VMC, USB & blackberry support services
- Participated in Launching the Network operations support in Egypt for Vodafone AU customers
- Provided guidance and instructions to the newly joined members about the support model & provided the required training for them
- Selected among the best performers to launch the Network support project, which was a great milestone in AU account & Selected as a trainer to the new commers.
Reserve Officer
Egyptian Armed Forces
07.2004 - 12.2006
- Egyptian Armed Forces as a Reserve Officer, Specialized in the field of Telecommunications.
Telemarketing Agent
Ameco Tech Corporation
11.2003 - 06.2004
- Providing Overseas wholesale Long Distance Telephone Service to USA Residents & Enterprises, through Quantum Link Carrier Company from Egypt’s Call Center
- Awarded 3rd best seller in the company in March 2004
- Enrolled in the managers training program, being among the best achievers.
Education
BACHELOR OF ELECTRICAL AND - COMMUNICATIONS ENGINEERING
Banha University
Banha UniversityAccomplishments
- Certifications: Technical Courses and Certifications:
Certification
McKinsey Forward Program
Timeline
Head
ToYou
08.2022 - Current
Network Operations Manager
Panda Retail Company
08.2020 - 08.2022
Network Project Manager
Panda Retail Company
08.2016 - 08.2020
Solutions Pre-Sales Sr. Engineer
Vodafone Egypt
03.2014 - 08.2016
Fixed Data Support Sr. Engineer
Vodafone Egypt
01.2009 - 03.2014
International Accounts Sr. Advisor
Vodafone Egypt
01.2007 - 12.2008
Reserve Officer
Egyptian Armed Forces
07.2004 - 12.2006
Telemarketing Agent
Ameco Tech Corporation
11.2003 - 06.2004
BACHELOR OF ELECTRICAL AND - COMMUNICATIONS ENGINEERING
Banha University
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