Hossam El-Din Mohamed Ibrahim
Riyadh
Summary
Dynamic general manager with over 20 years of progressive experience in the food & beverage (F&B) industry. Excels in driving growth and operational excellence across multiple brands. Proven ability to lead strategic initiatives, maximize profitability, and cultivate high-performing teams. Seeking a leadership role to leverage extensive business acumen and strategic vision in a forward-thinking organization.
Overview
26
26
years of professional experience
1
1
Certification
Work History
General Manager
Al Othaim Food
2024.01 - Current
- Supervised the whole operations in (67 stores) Dallah, Pitaya, Just Orange, Bursa Kabap, Pizza Express, Kahve Diyari, La Corissanterei, Oliver Brown Café, O’Tacos, Asli Café, Ice Spot
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Developed comprehensive business plans and marketing strategies to enhance brand visibility and drive growth from 52 stores to 67 stores
- Led recruitment and selection processes, ensuring alignment with brand standards and operational needs to open all new stores within the time frame for more than 300 employees.
- Take initiatives to optimize net profit by 9% by focusing on cost efficiency and sales maximization.
- Collaborated with cross-functional teams (Sales, Marketing, Engineering) to drive business objectives to open 4 new brands.
- Supervise regular training sessions to upskill staff, improving service quality and operational performance for more than 220 staff for soft skills & technical skills training
- Analyzed market trends and competitive landscape, executing strategies to maintain a competitive edge for 6 brands
- Supervising the P&L for multiple brands, ensuring profitability and sustainable growth.
Chief Operating Officer
Al Rugaib Holding Company
2019.12 - 2024.01
- Enhanced operational systems, driving efficiency and supporting the brands' strategic goals.
- Played a critical role in mergers and acquisitions activities; including due diligence processes, negotiations, integration planning, and execution efforts to ensure seamless transitions.
- Improved employee satisfaction and reduced turnover through the development of effective training programs and performance management systems.
- Promoted a positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
- Negotiated contracts and agreements to secure trendy items and maximize profits.
- Ensured regulatory compliance by developing policies in line with industry best practices to mitigate risks associated with legal or ethical violations.
- Established key performance indicators for each department to track progress towards organizational goals effectively.
- Optimized supply chain management strategies; reducing lead times while maintaining product quality standards for increased customer satisfaction rates.
- Oversaw day-to-day operations to keep the organisation running smoothly while meeting business goals.
- Enhanced operational systems, driving efficiency and supporting the organization's strategic goals.
- Directed a major expansion, increasing store count from 11 to 30 locations across KSA.
- Achieved a net profit increase from 12% to 21% through strategic cost management and operational improvements.
- Supervised the successful launch of Mövenpick Ice Cream outlets, contributing to brand growth.
- Implemented the ALOHA POS system, improving operational efficiency and data accuracy.
- Coordinated with HR and Finance to optimize payroll management and resource allocation.
Operations & Development Director
Al Hokair Group
2016.12 - 2019.12
- Directed financial planning and budgeting processes, ensuring effective resource allocation.
- Directed financial planning and budgeting processes, ensuring effective resource allocation.
- Successfully delivered P&L growth, driving brand expansion and market share.
- Led a multidisciplinary team, fostering collaboration and operational excellence.
- Monitored development department budget closely, ensuring responsible allocation of resources towards fundraising activities that yielded the highest return on investment.
- Grew customer base through increasing sales strategies and networking effectively to increase by 25%.
Director of Operations
Al Hokair Group
2013.12 - 2016.12
- Monitored and improved production systems, enhancing efficiency and reducing costs.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity with sales increasing 16%
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Analyzed customer feedback and identified areas for improvement to drive business success.
Business Development & Training Manager
La Poire Corporate
2011.01 - 2013.10
- Managed multiple brands and branches, overseeing business development and training programs.
- Reduced onboarding time for new hires through the development of effective orientation modules.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Trained new hires to perform cross-training exercises with experienced workers.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Managed new employee orientation training process for more than 1000 employees each year.
District Manager
M.H Alshaya. Co. | Starbucks
2005.01 - 2011.09
- Managed multiple Starbucks stores, ensuring consistent customer experience and overseeing new openings.
- Increased district sales by18% by implementing effective marketing strategies and fostering strong relationships with key partners.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
Lead Barista
Starbucks INTERNATIONAL
2001.04 - 2005.01
- Worked as Lead Barista at Starbucks in Oxford, UK.
Café Manager
Marriott International Hotels & Resorts
1999.09 - 2001.03
- Managed a café at Marriott International Hotels & Resorts in Cairo, Egypt.
- Kept cafe in full compliance with health code standards and achieved consistent scores above 95%.
Restaurant Supervisor
Iberotel Hotels & Resorts Grand Sharm Al-Sheikh
1998.07 - 1999.08
- Supervised restaurant operations at Iberotel Hotels & Resorts in Sharm Al-Sheikh, Egypt.
- Increased repeat business through excellent customer service, and maintaining strong relationships with patrons.
Education
MBA - Operations Management
German University
Cairo09.2013
Diploma - Business Administration (DBA)
Wales International University
UK09.2004
BA - Tourism & Hotels
Cairo University
Cairo05.2000
Skills
- Strategic Leadership & Planning
- Operational Excellence & Efficiency
- P&L Management & Financial Analysis
- Team Development & Talent Management
- Marketing Strategy & Brand Management
- Customer Relationship Management (CRM)
- Adaptability and flexibility
- Crisis Management and problem-solving
- Food safety and staff hygiene
- Project & Program Management
- Process Improvement & Optimization
- Financial Analysis & Budget Management
Certification
- Train the Trainer (TOT), Cambridge International University, UK
- Retail Manager Training Program (RMTP), American University in Dubai
- Lean Manufacturing Training Program (LMT)
- Conflict Management Training Program (CMT)
- Quality Assurance Training Program (QATP)
- Food Hygiene Training Program (FHT)
- Certified as Starbucks Coffee Master (SCM)
Languages
Arabic
English
German
Children
- 22
- 19
- 14
Personality
- Effective Communication Skills: Adept at clearly conveying information and fostering open dialogue across all levels of an organization
- Confidence: Demonstrated ability to lead teams and make decisions with assurance
- Initiative: Proactive in identifying opportunities for improvement and driving innovation
- Interpersonal Skills: Skilled at building and maintaining positive relationships with colleagues, clients, and stakeholders
- Flexibility: Adaptable to changing environments and able to manage multiple priorities effectively
- Creativity: Capable of generating innovative solutions and ideas to address challenges
- Integrity: Committed to ethical practices and maintaining high standards of honesty and fairness
- Problem-Solving Skills: Proficient in analyzing issues and developing strategic solutions
- Confidentiality: Trusted to handle sensitive information with discretion
- Dedication: Strong commitment to achieving Organizational goals and driving success
Personal Information
- Date of Birth: 09/01/80
- Marital Status: Married
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Manager
Al Othaim Food
2024.01 - Current
Chief Operating Officer
Al Rugaib Holding Company
2019.12 - 2024.01
Operations & Development Director
Al Hokair Group
2016.12 - 2019.12
Director of Operations
Al Hokair Group
2013.12 - 2016.12
Business Development & Training Manager
La Poire Corporate
2011.01 - 2013.10
District Manager
M.H Alshaya. Co. | Starbucks
2005.01 - 2011.09
Lead Barista
Starbucks INTERNATIONAL
2001.04 - 2005.01
Café Manager
Marriott International Hotels & Resorts
1999.09 - 2001.03
Restaurant Supervisor
Iberotel Hotels & Resorts Grand Sharm Al-Sheikh
1998.07 - 1999.08
MBA - Operations Management
German University
Diploma - Business Administration (DBA)
Wales International University
BA - Tourism & Hotels
Cairo University
- Train the Trainer (TOT), Cambridge International University, UK
- Retail Manager Training Program (RMTP), American University in Dubai
- Lean Manufacturing Training Program (LMT)
- Conflict Management Training Program (CMT)
- Quality Assurance Training Program (QATP)
- Food Hygiene Training Program (FHT)
- Certified as Starbucks Coffee Master (SCM)
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