Hossam Sayed Mahmoud

• Establish and grow market share by developing and maintaining relationships with major group and catering clients
• Identify new business leads by examining local market trends and competition activities
• Supports director of sales and marketing in preparing department budget as well as hotel's overall sales goals and strategy
• Generate new business, close deals, and increase revenue by cold calling, on-site visits and sales tours, and community networking

• Contacting leads companies through email campaigns, calls, social media platforms and in-person meetings to establish and initiate business for tourism in Turkey
• Identify competitors’ strategy to enhance performance
• Managing reservations requests and distributes it to team members
• Responsible of abroad bookings requests in Europe.

• Fully aware of Hotels occupancy.
• Having extensive knowledge of hotels in Hotels Central Area
• Maintains accurate room rate control and availability statues
• Update all (call-to action) marketing report on a weekly basis to executive manager
• Preparing Offer Letters for clients
• Following up with clients over the past few years & the current year
• Preparing Hajj Contracts & Following up with the payments
• Managing Emails for (New Hajj Requests, Amendments and payments) in an efficient and timely manner
• Reservation Agent (Saudi Arabia Local Market)
• Provide sales & administrative support for Top Companies
• Coordinate room reservations for high-profile clients
• Conduct Sales Calls for all companies to provide competitive rates at low-occupancy periods on Company’s own hotels & provide full support at high-occupancy peak periods to maintain reservations even in any other hotels
• Meet with New Clients, acknowledge their focused markets & kind of hotel’s classification they are working on & Suggest needed suitable rates
• Receiving Reservations requests email from clients for over than 15 different hotels within our allotment or have it directly with the hotel
• Send Arrival Sheets, Statements to Clients permanently
• Booking.com Customer Services agent
• Manage Online Platforms for 7 hotels, Open/Close Availability according to availability of our hotels
• Manage Booking.com Emails for Amendments or complains for our guests & solving it directly with the hotel
• Establish Booking.com bookings on system & checking daily cancellations according to the company’s policy
• Prepare Arrival Time for Next-day Check-in & charging the guests according to the company’s policy
• Revise Monthly Bills for booking.com commission by comparing it with our system to make sure both of them are compatible.

- Personal Assistant to the CEO.

* Ensure the CEO is aware of office activities and administration affairs. * Prepare letters and correspondence in Arabic and English.

* Assists CEO in preparing presentations / reports for official meetings.

* Serve as information resource for office.

- Management of the office

* Manage & Supervise on Chinese Technicians and communicating with them (for preparation of an entertainment Centre for Bowling, Billiards and Network games)

* Prepare reports, presentations.

* Assign jobs and duties to office staff as needed.

* Categorize Storage Rooms.

* Maintain office procedures

* Prepare confidential and sensitive documents

• Serves customers by providing product and service information; resolving service problems
• Resolves product or service problems by clarifying customer's complaint; determining cause of problem; selecting and explaining best solution to solve problem; expediting correction or adjustment; following up to ensure resolution.

* Organizing Interviews with applicants and filtering them

* Organizing Applicants Documents and guiding them to follow Travel procedures