Houssam Hassan
Business Support Analyst
Jeddah
Summary
Experienced with business analysis and support functions, contributing to enhancement of operational processes. Utilizes analytical skills to provide actionable insights and support decision-making. Knowledge of data management and effective problem-solving techniques. Skilled in data analysis, strategic planning, and problem-solving.
Overview
5
5
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Business Support Analyst
Odoo Middle East
05.2024 - Current
- Acted as an escalation point-of-contact for intricate accounting, GCC & LATAM localisation, and tax reporting challenges.
- Assisted clients in adapting to new ERP systems by conducting hands-on training sessions and workshops.
- Provided constructive feedback to inform product development, ensuring Odoo satisfies local tax and compliance standards.
- Documented functional specifications to facilitate seamless handover to technical teams for development purposes.
Service Coordinator
Liebherr Group
10.2023 - 05.2024
- Directed a team of 9 service technicians, overseeing their field visit reports, security checks, and gate passes.
- Coordinated with the spare parts department and headquarters in Austria to request and monitor components required for service calls via a warehouse management system.
- Handled document control responsibilities, including purchase orders, deliveries, and packing lists, ensuring all documentation was accurate and up-to-date for mobile crane commissioning.
Junior Account Executive
Labiba for Artificial Intelligence
07.2022 - 07.2023
- Crafted user journeys and designed chatbot conversations using Labiba's botbuilder platform, based on Wit.ai.
- Executed NLP training of Arabic and English expressions along with vocalisation using SSML.
- Managed QA Test reports and Customer Experience edits.
- Compiled monthly reports for Customer Success and KPI tracking.
Bachelor's Thesis
ZF R&D Center
09.2021 - 01.2022
- Conducted vibration shaker testing on MEMS samples to miniaturise the existing condition monitoring system.
- Filtered and analysed raw data to mitigate bearing failure using signal processing, primarily Fourier Transform.
Engineering Services Intern
Continental ADC GmbH
04.2021 - 08.2021
- Assembled and tested radar sensor supply harness prototypes.
- Assisted in printed circuit board inspections using an optical microscope.
- Supported device calibration processes and cable soldering.
Education
Exchange Program (Erasmus) -
Frankfurt University of Applied Sciences
Frankfurt, Germany 04.2001 -
Bachelor of Science - Mechatronics Engineering
German Jordanian University
Amman, Jordan01-2022
Skills
- Odoo ERP
- Python
- MySQL
- Microsoft Office
- Problem-solving
- Multitasking and organization
- User acceptance testing
- Project management
Certification
Odoo 19 Functional Certification - Odoo
Timeline
Business Support Analyst
Odoo Middle East
05.2024 - Current
Service Coordinator
Liebherr Group
10.2023 - 05.2024
Junior Account Executive
Labiba for Artificial Intelligence
07.2022 - 07.2023
Bachelor's Thesis
ZF R&D Center
09.2021 - 01.2022
Engineering Services Intern
Continental ADC GmbH
04.2021 - 08.2021
Exchange Program (Erasmus) -
Frankfurt University of Applied Sciences
04.2001 -
Bachelor of Science - Mechatronics Engineering
German Jordanian University