Houssem Sfina
Store Manager
Riyadh
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Sales man
SACO
Riyadh
05.2020 - Current
- Ben hareth assharfiyah Riyadh 12724 6725 kingdom of, Help customers find items in the store
- Check for stock at other branches or order requested stock for customers.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Increased sales by offering advice on purchases and promoting additional products.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Promoted and up-sold products and services to meet needs of customers.
- Trained and mentored new sales representatives.
Store Manager
Sellami Market
Kairouan
05.2020 - 05.2022
- Delivering excellent service to ensure high levels of customer satisfaction
- Hiring, training, and overseeing new staff.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager
Nour Market
Kairouan
08.2015 - 05.2020
- Responding to customer complaints and concerns in a professional manner
- Ensuring store compliance with health and safety regulations
- Galaxy school
- Computer science teacher
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
Diplomat Of Computer Science - Computer And Information Sciences
MWS Center
Kairouan 03.2013 - 06.2013
Diplomat In Programming Language - Computer Programming
MS Center
Kairouan 04.2015 - 12.2015
Bachelor Of Computer Networks - Computer And Information Sciences
High institute of technology and management (ISIGK)
Kairouan 09.2011 - 05.2016
Skills
Computer networks
Negotiating
Programming
Management skills
Problem solving
Leadership
Microsoft officeAccurate money handling
Customer Response
Sales expertise
Timeline
Store Manager
Sellami Market
05.2020 - 05.2022
Sales man
SACO
05.2020 - Current
Store Manager
Nour Market
08.2015 - 05.2020
Diplomat In Programming Language - Computer Programming
MS Center
04.2015 - 12.2015
Diplomat Of Computer Science - Computer And Information Sciences
MWS Center
03.2013 - 06.2013
Bachelor Of Computer Networks - Computer And Information Sciences
High institute of technology and management (ISIGK)
09.2011 - 05.2016