Huda Hussain Albenmousa
Riyadh,Saudi Arabia
Summary
Accomplished professional with extensive expertise in strategic thinking and execution, business development, and risk management. Demonstrates powerful negotiation skills, effective leadership, and team management capabilities. Proven track record in financial management, business analysis, and operations management. Adept at building effective relationships and mentoring staff to achieve organisational goals. Committed to driving business growth through innovative strategies and strategic consultancy.
Overview
13
13
years of professional experience
1
1
Certification
Work history
PayTabs Saudi Country president
PayTabs
Riyadh, Saudi Arabia
10.2023 - Current
- Improved company image by establishing transparent communication policies.
- Implemented strategies for business growth, resulting in increased market presence.
- Developed strategic alliances to foster business expansion.
- Led management team, enhancing overall productivity.
- Oversaw corporate governance, ensuring compliance with regulations.
- Created and led successful business culture focused on performance.
- Directed administration and optimisation of financial operations, payroll and accounting processes.
- Coordinated with Team members to set goals and objectives.
- Streamlined operations by implementing efficient work processes.
- Fostered positive workplace culture by promoting open dialogue and feedback system.
- Strategised sales initiatives which led to revenue growth.
- Built strong relationships with key industry players leading to beneficial partnerships.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Recruited and managed senior staff with focus on delivering clear results.
- Established budgets based on historical, current and forecasted business data.
- Improved staff retention with robust HR policies and procedures.
- Delivered results under pressure to meet tight deadlines.
- Implemented rigorous financial controls, improving overall profitability.
- Regularly reviewed performance data, driving continuous improvement efforts.
- Maintained compliance with industry regulations at all times.
- Defined company direction through careful strategic planning.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Allocated resources to teams and projects based on need, performance and availability.
Country manager
PayTabs
Riyadh, Saudi Arabia
01.2023 - 10.2023
- Established successful partnerships by negotiating contracts with local vendors.
- Fostered strong relationships with key stakeholders for improved operational effectiveness.
- Increased market share by devising and implementing strategic business plans.
- Led multicultural teams to achieve organisational objectives.
- Streamlined processes, improving efficiency across all departments.
- Coordinated cross-functional teams to meet project deadlines.
- Devised sales strategies, resulting in significant revenue growth.
- Ensured compliance with regulatory requirements, maintaining high standards of conduct.
- Directed marketing campaigns for increased brand awareness locally and internationally.
- Cultivated a positive work environment that led to employee retention and job satisfaction.
- Collaborated with global counterparts for sharing best practices and knowledge transfer.
- Represented company at industry events, conferences and with regulatory authorities.
- Consistently achieved high-level customer satisfaction through responsive account management.
- Analysed business data to complete sales forecasts and inform strategy.
- Identified revenue growth opportunities generated through retailers and distributors.
Deputy Country manager
PayTabs
Riyadh, Saudi Arabia
10.2020 - 12.2022
- Established successful partnerships by negotiating contracts with local vendors.
- Increased market share by devising and implementing strategic business plans.
- Fostered strong relationships with key stakeholders for improved operational effectiveness.
- Managed overall operations, enhancing company's presence in the region.
- Ensured compliance with regulatory requirements, maintaining high standards of conduct.
- Optimised performance by conducting regular staff training sessions.
- Directed marketing campaigns for increased brand awareness locally and internationally.
- Enhanced visibility of the brand by participating at trade fairs and industry events.
- Improved competitive position through continuous market research and analysis.
- Formulated and executed strategic business plans to drive company growth and expansion.
- Identified revenue growth opportunities generated through retailers and distributors.
Business development manager
PayTabs
Khobar, Saudi Arabia
03.2017 - 10.2020
- Manage the relation with SaudiPayments (Central Bank)
- Manage/establish Partner relationship with acquirer and new market player
- Flow/Understand all new initiatives/products/regulation be central bank and SaudiPayments
- Secured new business opportunities by cultivating strong relationships with potential clients.
- Developed strategic partnerships for sustained growth.
- Identified market trends, resulting in enhanced product offerings.
- Conducted market research to identify potential business opportunities.
- Managed key accounts, ensuring high levels of customer satisfaction.
- Negotiated contracts with vendors to secure best possible terms.
- Assessed competitor activities for strategic positioning.
CUSTOMER SERVICE MANAGER & ACCOUNT MANAGER
PayTabs
Khobar
09.2014 - 02.2017
- Building on the success of Bahrain HQ, this assignment, a sale/customer service combo, was the preliminary phase of the Saudi Market initiative of
- PayTabs
- The essence of this phase was to sense the market reception to
- PayTabs solutions and secure the very first few deals
- Key activities already achieved are:
- Conducting basic market study which included data collection and analysis as well as initiating demand of digital payments
- Developing positive relationship with the key merchants to gain good understanding of their products and long-term business strategies and needs which, in turn, led to tuning Paytabs product to meet such needs
- Setting up the optimum customer service team to ensure adequate response, researching complex problems and creatively resolving issues to customer satisfaction in timely manner
- Establishing a comprehensive documentation which served as a feedstock to generating weekly/monthly reporting of activities to HQ
- Sales maximization via opportunity upselling with both existing and potential customers
- Onboarding an average of 125 SME merchants per year
- Maintaining continuous improvement of customer service initiatives by streamlining sales and order management processes.
Customer service manager
Saletabs Holding
Manama
03.2012 - 11.2013
- SalesTabs was the basic building block that led to today's PayTabs
- Established in 2011, SalesTabs was one of the pioneering E-commerce marketplaces in the region
- The promotion to the Customer Service Manager assignment was granted after 6 months serving as customer service agent through which key skills were demonstrated as enablers to such a move
- Managed team of 5 employees, overseeing the hiring, training, and professional growth of employees
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Supported Chief Operating Officer with daily report according to client's feedback
- Initiated key partnerships which resulted in 35% revenue growth
- Created and implemented help desk system process improvements for support quality
- Inspired teams to achieve productivity KPIs, by setting a time frame 3 hours to respond to customer inquiries
- Training materials
- Implemented marketing strategies
- Streamlined processes for improved team efficiency.
- Delivered exceptional service by addressing customer queries promptly.
- Raised company reputation with high-quality customer care.
- Managed challenging situations to ensure customer satisfaction.
- Resolved complaints efficiently, fostering customer loyalty.
- Enhanced operating procedures for smoother workflow.
CUSTOMER SERVICES AGENT
Saletabs Holding
10.2011 - 03.2012
- Started with company as blogger, within two weeks I joined customer service team, after on a month I became a master of the site backend and was able to respond to customer inquiries in all channels and report to management
- Managed Saletab pages on social media (Facebook & Twitter)
- Improved company customer service rating by 30%
- Supported other departments (operation & logistic) to improve service and resolving issues to deliver top-notch customer service
- Performed in-depth research to answer more complex questions
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
Education
Diploma - Computer Programming
Al
2010
Bachelor of Science - Biology
King Faisal University
02.2008
Skills
- Strategic thinking & execution
- Business development Expertise
- Decision-making capabilities
- Risk Management and
- Compliance
- Powerful negotiator
- Staff development
- Leadership and Team
- ManagementProblem solving
- Financial Management and
- Analysi
- Creativity
- Self-motivated
- Building Effective Relationships
- Closing strategies
- Relationship building
- Lead qualification
- Mentoring and training
- Business analysis
- KPI management
- Operations management
- Customer service
- Business planning
- Employee management
- Strategic consultancy
- Problem solving skills
- Strategic networking
- Entrepreneurial mindset
Languages
English
Advanced (C1)
Arabic
Native
Affiliations
- event management,
Accomplishments
The Best Emerging Woman Leader in the Payment Industry in 2024 by Women's Tabloid Magazine.
Certification
Innovation & Entrepreneurship Program for Scaling Up Enterprises
Timeline
PayTabs Saudi Country president
PayTabs
10.2023 - Current
Country manager
PayTabs
01.2023 - 10.2023
Deputy Country manager
PayTabs
10.2020 - 12.2022
Business development manager
PayTabs
03.2017 - 10.2020
CUSTOMER SERVICE MANAGER & ACCOUNT MANAGER
PayTabs
09.2014 - 02.2017
Customer service manager
Saletabs Holding
03.2012 - 11.2013
CUSTOMER SERVICES AGENT
Saletabs Holding
10.2011 - 03.2012
Bachelor of Science - Biology
King Faisal University
Diploma - Computer Programming
Al
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