Summary
Overview
Work history
Education
Skills
Websites
Languages
Custom
Certification
Affiliations
References
Timeline
Generic
Hussain Alkhiami

Hussain Alkhiami

Summary

Experienced professional focused on presales consulting with track record of driving business growth through tailored solutions. Deliver client-centric strategies by leveraging technical expertise and strong communication skills, ensuring alignment with business objectives and fostering long-term relationships. Proficient in identifying client needs and translating them into actionable insights for successful project implementation.

Overview

10
10
years of professional experience
2014
2014
years of post-secondary education
1
1
Certification

Work history

Technical Presales

Mobily Telecommunication Company
Jeddah
08.2021 - Current
  • Enhanced communication with clients by delivering engaging product demonstrations.
  • Identified potential business opportunities for revenue growth.
  • Developed bespoke presentations for prospective customers, securing new business deals.
  • Delivered solutions to complex technical issues through problem-solving strategies.
  • Utilised extensive product knowledge to provide expert advice and guidance.
  • Responded swiftly to customer enquiries, ensuring timely resolution of issues.
  • Assisted in the preparation of competitive proposals for tender processes.
  • Led product training sessions for internal teams, boosting overall product understanding.
  • Coordinated effectively with marketing department on promotional campaigns.
  • Produced captivating written content for proposal submissions, winning lucrative contracts.
  • Participated in negotiation discussions with potential partners.
  • Provided insightful feedback on product design to development teams.
  • Provided specialised information related to technical equipment, supplies and services.
  • Responded to customer inquiries for sales information, pricing structures and product details.
  • Maintained expert-level knowledge of product and service offerings.

IDT (Information Development Technology) Analyst

BAT (British American Tobacco Company)
Riyadh
03.2021 - 08.2021
  • Delivered user assistance in technical issues as IDT Analyst
  • Collaborated with ISP on link troubleshooting, installation and activation
  • Liaised with vendors and contractors to manage site equipment and deliverables
  • Managed site and warehouse preparedness effectively
  • Maintained business operations using remote IT solutions
  • Innovated solutions to improve efficiency through MS 365 tools

System Engineer

Al-Rubaiyat Modern Luxury Products
Jeddah
11.2018 - 08.2020
  • Troubleshot and maintained advanced firewall systems across various platforms
  • Liaised with ISP to resolve technical issues and negotiate contracts
  • Supervised network performance through Mobily's Traffic Monitoring Tool as System Engineer
  • Managed network security using PaloAlto's Firewall and Traps, ensuring efficient traffic monitoring
  • Established robust protocols for safeguarding the network
  • Configured and managed CCTV systems
  • Managed Video conference and remote conference system
  • Developed, assessed and amended existing security protocols
  • Managed VPN and remote access setup
  • Supervised data backups, UPS systems and overall datacentre operations
  • Oversee creation and management of user emails in Active Directory
  • Coordinated integration of new projects from networking and operational perspectives
  • Executed design, planning, and implementation of LAN/WAN networks
  • Maintained SOPs for routine changes and problem resolution
  • Regularly monitored network systems, presenting findings periodically
  • Implemented corrective actions to enhance data network performance
  • Assessed IT infrastructure to implement effective security protocols

Computer Field Engineer

Al-Jeraisy Group Company
Jeddah
02.2018 - 11.2018
  • Provided technical assistance across multiple airlines within an airport setting
  • Executed scheduled upkeep for computer systems
  • Performed thorough stock audits on consumables for various computer equipment
  • Filed IT asset misuse reports with designated airport authority
  • Documented shift incidents and transitioned unresolved issues to follow-up staff

Computer Engineer

Arabian Bemco Contracting Co
Jeddah
06.2014 - 01.2018
  • Provided tiered technical assistance to internal users and affiliated organisations
  • Managed vendor relationships for procurement of IT equipment and supplies
  • Ensured optimal performance of user systems through detailed preparation
  • Engineered solutions for MAC/WIN 7, 8, and 10 environments
  • Liaised with internet service provider on troubleshooting and negotiated terms
  • Managed network traffic through Blue Coat's security solutions
  • Established secure network infrastructure through Juniper (Junos) Firewall and Blue Coat
  • Managed setup and deployment of CCTV infrastructure
  • Managed and configured video conferencing systems for local and international locations
  • Installed and maintained Polycom's IP telephony infrastructure
  • Supervised preparation of new sites and users
  • Directed teams and provided assistance on-site while performing preventive maintenance
  • Handled VPN configuration and remote access systems
  • Supervised technical support team activities through Spiceworks platform

Education

Bachelor of Computer Engineering (Honors) -

Glasgow Caledonian University
Glasgow, UK

Skills

  • Product demonstration
  • IT infrastructure insight
  • Cybersecurity principles familiarity
  • Data centre solutions knowledge
  • Technical consultation capability
  • Customer needs assessment
  • Contract review experience
  • Stakeholder engagement
  • Adaptability to change
  • Resilience under pressure
  • Empathy and understanding
  • Sales forecasting
  • Proposal writing
  • Customer relationship management
  • Technical presentations creation
  • Solution selling techniques
  • Cloud computing knowledge
  • Decision-Making aptitude
  • Client-Focused approach
  • Proactive learning attitude

Languages

English
Fluent
Arabic
Native
Japanese
Beginner

Custom

  • Saudi Engineers Certification, 2018
  • Eliminating Malware, 2020
  • Ethical Hacking Enumeration, 2021
  • Cyber security Foundations, 2021
  • Ethical Hacking System Hacking, 2021
  • Learning ITIL, 2021
  • Learning System Center Configuration Manager, 2021
  • Microsoft 365 Essential Training for Administrators, 2021
  • Microsoft Azure Security Concepts, 2021
  • VSP – Server Virtualization, 2022
  • Total Quality Management (TQM), 2022
  • ZScaler Certified Sales Engineer, 2022

Certification

TQM (Total Quality Management)

Zscaler Certified Sales Engineer

VMWare - VSP - Server Vitrualization 2021

Becoming an AI-First Product Leader - Linkedin Certificate

Leveraging Generative AI for Project Management - Linkedin Certificate

Affiliations

  • Card Games, Billiards, Reading & Swimming

References

References available upon request.

Timeline

Technical Presales

Mobily Telecommunication Company
08.2021 - Current

IDT (Information Development Technology) Analyst

BAT (British American Tobacco Company)
03.2021 - 08.2021

System Engineer

Al-Rubaiyat Modern Luxury Products
11.2018 - 08.2020

Computer Field Engineer

Al-Jeraisy Group Company
02.2018 - 11.2018

Computer Engineer

Arabian Bemco Contracting Co
06.2014 - 01.2018

Bachelor of Computer Engineering (Honors) -

Glasgow Caledonian University

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Hussain Alkhiami