Accomplished IT professional with extensive experience in Windows Server and IT infrastructure, ITIL and ERP systems, and networking and technical support. Proven expertise in IT management and project delivery, risk assessment and mitigation, hardware procurement, and inventory management. Adept at staff mentoring and training, service delivery coordination, budget management, vendor negotiation, technical leadership, and stakeholder communication. Skilled in Agile methodology with a strong ability to remain resilient under pressure. Excellent public speaking and presentation skills.