HUSSAIN ALNAIM
Khobar
Summary
Experienced healthcare operations professional with over a decade of progressive responsibility in hospital administration, insurance operations, and corporate investigations. Proven expertise in managing patient admissions, discharges, and approvals while ensuring compliance with regulatory standards. Skilled in coordinating multidisciplinary teams to optimize workflow, enhance patient satisfaction, and resolve complex operational challenges. Strong background in insurance claims processing, staff training, and security investigations, demonstrating versatility and leadership across healthcare and corporate environments. Currently serving as Duty Manager at Dallah Hospital, leading hospital operations and strategic initiatives to deliver high-quality patient care.
Overview
13
13
years of professional experience
1
1
Certification
Work history
Duty Manager
Dallah Hospital
Khobar
08.2025 - 08.2025
- Lead hospital operations during assigned shifts across all departments.
- Handle escalations involving patients, staff, or administrative issues.
- Monitor admissions, discharges, and emergencies to ensure workflow efficiency.
- Act as liaison between departments to maintain smooth hospital function.
- Submit shift reports and support policy implementation.
Assistant Manager, Admission & Discharge Office
Dallah Hospital
Khobar
03.2025 - 07.2025
- Supported management in overseeing patient admission and discharge processes.
- Coordinated communication between clinical and administrative teams.
- Assisted in policy implementation and staff supervision.
- Monitored workflow efficiency and patient satisfaction metrics.
Senior Admission & Discharge Supervisor
Alsalam Hospital
Khobar
01.2024 - 03.2025
- Oversaw admission, discharge, and transfer procedures with full regulatory compliance.
- Coordinated with medical and administrative teams for patient transitions.
- Managed patient record systems and provided family support during transitions.
- Conducted staff training and led quality improvement initiatives.
Admission & Discharge Supervisor
Alsalam Hospital
Khobar
01.2022 - 01.2024
- Managed daily admission and discharge operations ensuring accuracy and compliance.
- Collaborated with insurance and billing departments for smooth patient processing.
- Provided support and guidance to patients and families.
Approval Officer
Dr. Sulaiman Al Habib Hospital
Khobar
01.2021 - 01.2022
- Processed insurance approvals and pre-authorizations.
- Verified patient eligibility and communicated with insurance companies.
- Resolved billing and claim issues in collaboration with internal teams.
- Advocated for patients on denied claims when necessary.
Corporate Investigator / Operations Manager
Awan Establishment
Hofuf
01.2017 - 01.2021
- Investigated corporate security threats and internal compliance issues.
- Collected and analyzed digital evidence; reported findings to senior management.
- Led full-cycle investigations: documentation, subject interviews, and case reporting.
- Collaborated with IT, legal, and HR departments.
Senior Key Account Officer - Insurance Operations
Bupa Arabia
Khobar
01.2016 - 01.2017
- Managed day-to-day insurance operations for key corporate clients.
- Processed membership updates: additions, deletions, changes, and reprints.
- Ensured CCHI compliance in all transactions.
- Submitted and followed up on claims; provided benefit explanations to clients.
Pharmacy Assistant
King Abdulaziz National Guard Hospital
Hofuf
01.2014 - 01.2016
- Assisted pharmacists in dispensing medications and handling prescriptions.
- Maintained inventory, labeled prescriptions, and updated records.
- Provided medication guidance to patients.
Purchasing Expeditor
Al Ahsa Hospital
Hofuf
01.2013 - 01.2014
- Coordinated supplier deliveries and ensured purchase order compliance.
- Verified specifications, tracked deliveries, and maintained purchasing documentation.
- Supported vendor selection and price negotiations.
Education
Bachelor's degree - Accounting
Missouri State University
Advanced English Program - undefined
Missouri State University
Skills
- English writing & speaking
- Microsoft Office
- Quick learning skills
- Background in customer service in insurance and hospitals
- Multitask and work under pressure
- Commercial skills in combination with service focused mindset
- Excellent follow up skills
- Excellent Communication and negotiation skills
Certification
- Insurance Foundation Certificate Examination (IFCE)
- Customer Service Principles
- Introduction to insurance and insurance documentation (BIBF)
Languages
English
Advanced
Arabic
Proficient (C2)
Timeline
Duty Manager
Dallah Hospital
08.2025 - 08.2025
Assistant Manager, Admission & Discharge Office
Dallah Hospital
03.2025 - 07.2025
Senior Admission & Discharge Supervisor
Alsalam Hospital
01.2024 - 03.2025
Admission & Discharge Supervisor
Alsalam Hospital
01.2022 - 01.2024
Approval Officer
Dr. Sulaiman Al Habib Hospital
01.2021 - 01.2022
Corporate Investigator / Operations Manager
Awan Establishment
01.2017 - 01.2021
Senior Key Account Officer - Insurance Operations
Bupa Arabia
01.2016 - 01.2017
Pharmacy Assistant
King Abdulaziz National Guard Hospital
01.2014 - 01.2016
Purchasing Expeditor
Al Ahsa Hospital
01.2013 - 01.2014
Advanced English Program - undefined
Missouri State University
Bachelor's degree - Accounting
Missouri State University
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