Hussain Khatim

2003 to 2012 QA Supervisor

2012 to 2024 QC/QA Manager

2024 to now Management Representative

Management Representative Responsibilities:

1. System Implementation & Maintenance

Developed QMS: Established, documented, and ensured consistent adherence to necessary management processes.

Integrity: Ensuring the integrity of the QMS is preserved when changes and updates are implemented.

• Risk Management: Promoting risk-based thinking to identify process risks and implement necessary preventive actions.
• 2. Auditing & Reporting
• Planned, directed, and evaluated internal audits to identify gaps and drive improvements.

Compiled and presented reports on QMS performance and effectiveness to top management.

• Corrective Actions: Monitoring and coordinating corrective and preventive actions (CAPA) across various departments.
• 3. Customer & Regulatory Focus
• Customer Awareness: Ensuring all employee levels are aware of customer requirements and specifications pertinent to their roles.

Customer Satisfaction: Monitoring customer feedback and complaints to ensure quality objectives align with market expectations.

• 4. Liaison & Communication
• External Relations: Acting as the primary point of contact for external certification bodies, third-party auditors, and regulatory agencies.

Internal Communication: Communicating important quality policies, objectives, and management expectations throughout the workforce

For a deeper dive into the exact structural requirements and standards for a Quality Management System, refer to the ISO 9001, ISO 45001, ISO 50001 & API Q1 Quality Management Standard guidelines.