Hussain Muhammad Nawaz
Jeddah,SAUDI ARABIA
Summary
Experienced UTL Agent and Coordinator with a proven track record in delivery exception management and shipment discrepancy resolution. Demonstrates expertise in operational efficiency improvement and route optimisation, ensuring seamless dispatch coordination and scheduling. Skilled in real-time communication with drivers and clients, enhancing courier reconciliation processes. Committed to advancing career goals by leveraging core competencies to drive success in logistics operations.
Overview
3
3
years of professional experience
Work history
Station Agent - Ground Operation UTL/Fleet Management
SAB-EXPRESS LLC Licensee of FedEx Express
Jeddah, Saudi Arabia
03.2022 - 07.2025
- Company Overview: Jeddah, Mecca Region
- - Managed delivery exceptions shipment by identifying and resolving issues that prevented successful delivery.
- - Coordinated with shippers, receivers, and couriers to investigate and resolve shipment discrepancies, such as the 'unable to locate' case.
- - Traced undeliverable shipments and processed them for Return to Shipper (RTS), in line with company policies.
- - Ensured delivery service commitments were maintained by actively addressing exceptions and minimizing delays.
- Dispatcher
- - Coordinate and manage daily dispatch operations to ensure efficient deliveries.
- - Optimize driver routes for timely, cost-effective service.
- - Communicate with drivers to provide real-time support and problem-solving. Monitor package tracking systems to ensure on-time deliveries.
- - Collaborate with management to improve operational efficiency and workflow.
- Courier Reconciliation
- - Managed daily inbound shipment processes, ensuring timely and accurate handling of packages.
- - Coordinated and supported both AM and PM courier operations to optimize delivery performance.
- - Prepared and maintained courier performance reports to track productivity and efficiency.
- Oversaw shipment handling from arrival to dispatch, ensuring compliance with company standards.
- Arranged deliveries and responded to customer inquiries via email timely and professional manner.
Education
Intermediate - biology
INTERMEDIATE FROM GOVERNMENT BOYS HIGHER SCHOOL
Pakistan Hyderabad Skills
- - Delivery exception management
- - Shipment discrepancy resolution
- - Operational efficiency improvement
- - Route optimization
- - UTL Agent
- - Coordinator
- - Courier Reconciliation
- - Dispatch coordination and scheduling, real-time communication with drivers and clients
Languages
English. EXCELENT
Arabic. EXCELENT
Urdu. EXCELENT
Timeline
Station Agent - Ground Operation UTL/Fleet Management
SAB-EXPRESS LLC Licensee of FedEx Express
03.2022 - 07.2025
Intermediate - biology
INTERMEDIATE FROM GOVERNMENT BOYS HIGHER SCHOOL
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