Hussain Hadi Maslamani
Khobar,Eastern Province
Summary
- Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution
- Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
- Communicates performance expectations to associates in accordance with job descriptions for each position
- Participates in the associate performance appraisal process
- Understands the impact of Front Desk operations on the overall hotel financial goals and objectives
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work history
Assistant manager
Al Hokair Group Tourism, Novotel Dammam Hotel
Dammam, Eastern Province
09.2015 - Current
- Trained staff on best practices to achieve optimal productivity.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Created engaging, appealing merchandise displays to motivate impulse purchases and improve revenue.
- Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Highlighted individual and team accomplishments and made recommendations on new and impactful methods of recognition.
- Enforced company policies and guidelines for all employees.
Cashier supervisor
Toyota
Jeddah, Mecca Region
01.2013 - 01.2015
- Developed strong customer relationships, resulting in high rate of repeat customers.
- Balanced cashier drawers at end of shifts and logged any discrepancies.
- Oversaw sale of products containing alcohol, verifying customer ID and adhering to state laws.
Education
Diploma - Hotel Management
Institute for Tourism and Hospitality
Jizan, Jazan Region 01.2015 - 09.2017
International Hotel Management Diploma -
HTM Institute
Basic English Language Course -
Al-Hokair
Higher - undefined
Institute for Tourism and Hospitality
Skills
- Production reporting
- Employee performance evaluations
- Staff supervision
- Microsoft Office (Excel , Outlook , PowerPoint )
- Excellent analytical skills and ability to deal with numbers
- Fidelio & Opera Systems I can easily get used to new technologies and tools
- Business planning
- Contract Management
- Cost Control
- Operations management
Languages
Arabic
Native
English
Fluent
Timeline
Assistant manager
Al Hokair Group Tourism, Novotel Dammam Hotel
09.2015 - Current
Diploma - Hotel Management
Institute for Tourism and Hospitality
01.2015 - 09.2017
Cashier supervisor
Toyota
01.2013 - 01.2015
International Hotel Management Diploma -
HTM Institute
Basic English Language Course -
Al-Hokair
Higher - undefined
Institute for Tourism and Hospitality
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