HUSSAM ALKHIAMI
JEDDAH,SAUDI ARABIA
Summary
I like self - development and the acquisiton of more practical experiences , a high qualified person with for customer service and relationship , I looking for a professionally rewarding and position .
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Team Supervisor AirPort
Alfaris Group Rental
Jeddah, Mecca Region
12.2022 - Current
- Maximised engagement and morale by developing and maintaining effective staff relationships.
- Controlled overhead costs by tracking staff working hours in RotaCloud.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
Customer Service Manager
Al Wefaq (Yelo) Rental Car
Jeddah, Mecca Region
11.2019 - 11.2022
- Implemented personal development programmes to enhance staff capabilities and satisfaction.
- Planned staff rotas to meet customer needs whilst remaining under budget.
- Controlled resources and utilised assets to achieve service and sales targets.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
Customer Service And Supprt
Saudi Ground Serves ( S G S )
Jeddah, Mecca Region
04.2014 - 11.2019
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Assisted customers with varying questions using product knowledge and service expertise.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Sales Representative
Hashem Orif
Jeddah, Mecca Region
05.2012 - 09.2013
- Used consultative sales approach to understand and meet customer needs.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Developed new business by networking with valuable customers.
Education
Diploma - IT Support
Technical And Vocational College TVTC
Yanbu, Medina Region 05.2012 - 06.2014
Skills
- Team supervision
- Customer relationship management
- Client support
- Top sales performer
- Server support
- Skilled trainer
- Customer relations
- Microsoft Outlook, Word and Excel
Languages
English
Fluent
Arabic
Native
Urdu
Beginner
Timeline
Team Supervisor AirPort
Alfaris Group Rental
12.2022 - Current
Customer Service Manager
Al Wefaq (Yelo) Rental Car
11.2019 - 11.2022
Customer Service And Supprt
Saudi Ground Serves ( S G S )
04.2014 - 11.2019
Sales Representative
Hashem Orif
05.2012 - 09.2013
Diploma - IT Support
Technical And Vocational College TVTC
05.2012 - 06.2014
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