Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

HUSSAM ALKHIAMI

JEDDAH,SAUDI ARABIA

Summary

I like self - development and the acquisiton of more practical experiences , a high qualified person with for customer service and relationship , I looking for a professionally rewarding and position .



Overview

11
11
years of professional experience
2
2
years of post-secondary education

Work History

Team Supervisor AirPort

Alfaris Group Rental
Jeddah, Mecca Region
12.2022 - Current
  • Maximised engagement and morale by developing and maintaining effective staff relationships.
  • Controlled overhead costs by tracking staff working hours in RotaCloud.
  • Led performance reviews and tailored employee feedback to facilitate professional development.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.

Customer Service Manager

Al Wefaq (Yelo) Rental Car
Jeddah, Mecca Region
11.2019 - 11.2022
  • Implemented personal development programmes to enhance staff capabilities and satisfaction.
  • Planned staff rotas to meet customer needs whilst remaining under budget.
  • Controlled resources and utilised assets to achieve service and sales targets.
  • Advised management of customer service trends, creating proactive strategies to maintain best practices.

Customer Service And Supprt

Saudi Ground Serves ( S G S )
Jeddah, Mecca Region
04.2014 - 11.2019
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.

Sales Representative

Hashem Orif
Jeddah, Mecca Region
05.2012 - 09.2013
  • Used consultative sales approach to understand and meet customer needs.
  • Increased revenue by acquiring new customers and determining needs to offer relevant products.
  • Developed new business by networking with valuable customers.

Education

Diploma - IT Support

Technical And Vocational College TVTC
Yanbu, Medina Region
05.2012 - 06.2014

Skills

  • Team supervision
  • Customer relationship management
  • Client support
  • Top sales performer
  • Server support
  • Skilled trainer
  • Customer relations
  • Microsoft Outlook, Word and Excel

Languages

English
Fluent
Arabic
Native
Urdu
Beginner

Timeline

Team Supervisor AirPort

Alfaris Group Rental
12.2022 - Current

Customer Service Manager

Al Wefaq (Yelo) Rental Car
11.2019 - 11.2022

Customer Service And Supprt

Saudi Ground Serves ( S G S )
04.2014 - 11.2019

Sales Representative

Hashem Orif
05.2012 - 09.2013

Diploma - IT Support

Technical And Vocational College TVTC
05.2012 - 06.2014

Similar Profiles

CREATE PROFILE
HUSSAM ALKHIAMI