Hussein Adel
IT Infrastructure Manager
Jeddah,02
Summary
Profile: An experienced ,
Business Development, system and data center administration person, with expertise gained in different roles and responsibilities focusing on different IT and Data Centers and cloud technology. With the emphasis on development and business continuity. Combines management skills with a very solid foundation of technical knowledge. Self motivated, with high ability to learn, develop more skills and gain new experiences. Objective: A highly versatile IT professional with a litany of professional certifications & trainings to credit and 19+ years of brilliant track record of handling high end IT projects and networking systems, with competencies in conceptualizing and supporting critical IT frame works and applications, implementing projects, managing vendor and product selection. Seeking a challenging position to contribute excellent technical proficiency and management expertise towards smooth business operations in a reputed organization. Key Skills: Ø Align the company resources to the business group mission and strategies. - Involving in creating the IT department strategies and roadmap. - Develop business plan supporting the strategies and KPIs. - Making the NOC plans and roadmap. - Manage local resources and utilize them. - Executing IT department plans in the ground by orchestrating activities between internal resources, outsource resources and key users to achieve projects targets. Team, People and Organizational Leadership & Management, IT Management, Technology Management Network and software Tools, Establish Policies, Guidelines & Project KPIs, Project Management Self-driven detail oriented Technical Professional Solution Oriented Presales Approach Ability to understand and Articulate the technology to Business Continuity Servers, Racks & Workstations Maintenance, IT Project Management, System Analysis, Application Development Technology & Infrastructure Management, Troubleshooting & Performance Tuning System Administration, Installation & Configuration, Teaching, Leadership, Performance Evaluations Communication, Interpersonal, Networking, Analytical & Decision Making Skills A very good knowledge of Wan Optimization Technology A very good knowledge of Network Load Balancing Technology A very good knowledge of Web Hosting IIS MySQL Apache Linux OS And Windows A very good knowledge of Storage / NetAPP EMC / HP A very good knowledge of Hands on experiences on Firewall, IPS,IDS Web gateway, Web Application Firewall, SIEM, Email Security, EPO , Working experience on Vulnerability Assessment, GAP Analysis, PCI DSS, Security Policy and Procedures Design, implementation & Configuration of (Microsoft Infrastructure). Design, implementation & Configuration of (Virtualization VMware Venter Citrix XEN Server Microsoft Hyper-V ) Design, implementation & Configuration of Storage / NetAPP EMC HP Administration, Installation & Configuration Design & documented projects by using Microsoft Office Visio and Word Knowledgeable Solutions Specialist well-versed in current industry, market and product trends. Excellent communication, multitasking and organizational abilities. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Accomplished Manager successful orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls. Enterprising [Job Title] successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Proven skills in troubleshooting devices, recommending products and resolving customer issues. Trusted leader and problem-solver with a self-directed approach and good critical thinking skills.
Overview
16
16
years of professional experience
9
9
Certifications
3
3
Languages
Work History
MGR, Solutions Specialist
Saudi Airlines Ground Service, I.T. NETWORKS & INFRASTRUCTURE
Jeddah, WS
11.2011 - Current
- Responsible of Designing and implementation and Admin Microsoft Infrastructure Solution Ø Responsible of Monitoring Backup System Ø Designing & implementing MS Azure Cloud on 2016 Ø Designing & implementing MS Azure Cloud Security on 2016 Ø Designing & implementing MS Office 365 /Exchange Online Ø Responsible And Managing Azure Store simple Storage Ø Responsible And Managing Azure Store simple Storage Ø implementing And Managing Azure ASR site and recovery Ø implementing And Managing EMC Storage And HP Storage system Ø Designing and implementation Microsoft Exchange 2013/2016 /2019 Ø Responsible And Managing VMware System Ø Designing and implementation VMware VDI Solution Ø Designing and implementation Citrix XenApp System Ø Designing and implementation Citrix VDI System Ø Designing and implementation Microsoft Exchange 2007 CCR/ Microsoft Exchange 2013 DAG System Ø
- Designing and implementation security LAN –WAN -VPN Solution Ø Designing and implementation Microsoft Communication Solution
- Responsible for providing technical information of solutions requested by All IT Staff
- Provide guidance, direction and assistance in the resolution of Service Disk issue
- Provide support for Application staff during the POC And Production Service process (technical product assistance, Ø Managing & training project Engineers Ø System Admin EMC Storage /NetApp /HP Ø System Admin Backup System Ø System Admin Wan Optimization System Ø System Admin Disaster Recovery / IBM VSR
- Key responsibilities Ø Business Continuity
- MS Azure infrastructure Ø Data protection, Data loss prevention and Backups
- Infrastructure Security Ø Azure infrastructure Security
- Migrate 8000 Users to cloud Exchange online with hyped Ø Data Center Security
- Adapting new technology
- Enhance the services.
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Increased records accuracy by effectively maintaining confidential patient databases.
- Optimized productivity by closely monitoring employee performance and ensuring completion of training processes.
- Improved project completion time, utilizing multiple painting materials and processes.
- Developed filing and storage systems for patient charts and records to increase accessibility.
- Developed improved processes for managing patient charts and records.
- Monitored expenditures to mitigate risk of overages.
- Streamlined operational processes and collaborated with management to implement process improvements.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Executed on-time, under-budget project management on complex issues for senior leadership.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Maintained professional, organized and safe environment for employees and patrons.
- Provided top product quality control and inspection, eliminating downtime to maximize revenue.
- Inspected products as part of adherence to quality standards.
- Worked closely with senior leadership to complete projects and solve complex issues on strict schedules and budgets.
- Managed medical record tracking and data communications with efficiency and accuracy.
- Accomplished multiple tasks within established timeframes.
- Supervised labor costs and departmental expenses to remain in line with budget.
- Installed operating systems, set up emails and updated programs.
- Completed structural steel painting processes and streamlined operations to increase overall efficiency.
- Sustained safety protocol, ensuring proper, cost-effective and safe handling equipment and material usage while adhering to OSHA standards.
- Inspected products to provide quality control to maximize revenue.
- Increased revenue by [Number]% to provide top product quality control and eliminate downtown.
- Minimized quality assurance obstacles by effectively managing entry and editing of patient databases.
- Monitored project status and productivity while inspecting performances to decrease process discrepancies by [Number]%.
- Cross-trained existing employees to maximize team agility and performance.
- Optimized operational productivity and collaborated with staff to share and implement process improvements.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Maximized performance by monitoring daily activities and mentoring team members.
- Streamlined operational efficiencies, executing structural steel painting processes.
- Prepared annual budgets with controls to prevent overages.
- Scheduled appointments for further services.
- Onboarded new employees with training and new hire documentation.
- Evaluated suppliers to maintain cost controls and improve operations.
- Implemented [Software] program to increase operational efficiency.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved office efficiency by effectively managing medical records and data communications.
- Improved operational processes by hiring and training personnel to drive ideal productivity.
- Reduced process lags, monitored employee performance and completed training for new employees.
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Recommended new products and services to customers.
- Increased productivity by collaborating with management to develop process improvements.
- Enhanced customer satisfaction ratings by resolving issues efficiently.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Developed long-term strategies for different business segments.
- Wrote detailed architectural design plans, security requirements and specifications.
- Worked with business analysts and different subject matter experts to gather and define requirements, identify constraints and plan scopes.
- Planned, designed and delivered diverse IT solutions.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Oversaw development and maintenance of organization computer systems and intranet.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Designed and implemented system security and data assurance.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
- Participated in system development life cycle from requirements analysis through system implementation.
- Managed use of various types of databases and configured, installed and upgraded new ones.
- Prepared variety of different written communications, reports and documents.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Migrated data from legacy system to [Software] databases.
- Provisioned new software and hardware for use, following established security policies.
- Implemented corrective plans of action for network availability and latency.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Estimated infrastructure component costs with vendors and internal technology resources for current and proposed projects.
- Planned, researched and designed solutions in support of strategic plans or clinical and business requirements.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
Education
Master - Information Technology
Arab Academy of Science, Arab Academy for Science, Technology & Maritime Transport
Bachelor of Science -
UMD
Somali 04.2001 -
Skills
undefined
Accomplishments
- Creating the DR site
- Deploy VMware vSphare and vCenter
- Deploy Windows 2008 R2 Hyper-VØ Microsoft Azure Project PaaS & LaaSØ Microsoft Office 365, Ø Upgrade MS Exchange 2007 to 2010/2013Ø Create Test Environments on VMware, Hyper-V and Citrix Xen server
- Deploy Symantec system recovery
- Upgrade Symantec backup exec 10 to 2012
- Security project:Ø Design and analyst Network security
- Installing Juniper firewall for NAT, PAT, IPs, IDS, VPN and antivirus
- Insulation Palo Aalto firewall for NAT, PAT, IPs, IDS, VPN and antivirusØ Insulation Sonic wall Email Security for Anti spam, antivirus with MS Exchange 2007/201/2013, Installing andconfiguration MS ISA /TMG Server firewall mode and control users speed
- IT Manager –1998 -2000
- (JICC Solutions)
- (Microsoft & Networking Solutions)
- Jicc.net – KSA Jeddah
- Jeddah Int,l Computer Center
- (Kingdom of Saudi Arabia)
- (One of the leadest Internet & Network And eBay Business in the KSA)
- JICC is a subsidiary company from TECHLIGHT IT &
- COMMUNICATION
- (Member of Maharat Group)
- Job Title: Senior Networks Engineer
- Keeping the World Online Network up and running
- Troubleshooting Offer Customer Solutions, router-configurations and thirdline support
- Engineering of the ISP network and maintaining the ISP- and Core-network
- Sale-negotiations with suppliers ofequipment and Solutions
- Technology used:Ø Managing & training System engineer support team
- Major Responsibilities in Solutions Specialist Part:Ø Responsible of Designing and implementation OCS System
- Designing and implementation Load Balancer Solution
- Designing and implementation security SystemØ Designing and implementation Microsoft OCS Communication System Solution
- Responsible for providing technical information of solutions requested by customer
- Provide guidance, direction and assistance in the resolution of customer issue
- Provide support for sales staff during the sales process (technical product assistance, offersØ Managing & training project Engineers
- Pre-Sales engineer within various organizations:
- Satisfy customer technical requirements, and communicate the business value of the
- Solution
- This would include RFP responses, presentations, workshops and proof of
- Concepts (POCs) etc
- This hands-on role has required working interactively with customers
- Within the Saudi Arabia,
- And has generally been around large Telco’s and Financial institutions
- I’ve also conducted
- Presentations to various technical and executive audiences within Saudi Arabia
- JICC(Jeddah International Computer Center)http://www.jicc.com – KSA Jeddah
- Major Responsibilities:Ø Operating, Maintaining and troubleshooting Microsoft System /SQLØ Responsible of Solving Trouble Tickets & providing full Level-2 support for Escalated
- Problems facing some of our Customers
- Experience in network analysis issues, troubleshooting & recovery problems
- Schedule for the Preventive Maintenance TaskØ Experience in Installation and Configuration Windows 2000 , Win2003 server
- Experience in Installation and Configuration Windows 2000 , Win2003 Routing and
- Remote Access
- Experience in installing and configuration MS ISA 2000-2004
- MS TMG,
- IIS, Terminal services
- Experience in Microsoft Exchange server –– Merak mail Server Systemo Installation, Configuration, and Troubleshooting Email Anti-spam & AntivirusØ Installation, Configuration, and Troubleshooting Citrix Meta Frame presentation server
- Technical Support (service) Mar2000-Jul.2001(Computer workshop & Networking Solutions), Ø Microsoft Certified Trainer 2005
- Accolades:Ø Jicc MPLS Solutions 35 bench Tel 920003390Ø Techlight IVR Consultant Tel 920005033Ø Techlight Victory IT ConsultantØ Maharat IT Network Consultant Tel 6646691Ø AL Rashad IT ConsultantØ AL Jamjom Center IT ConsultantØ Al Esay groupØ AL Emarah Co: IT ConsultantØ I Net Co; Jeddah IT ConsultantØ SLI Tel 920003380Ø Design & Planning & Implementing Smart Network Environment In SaudiaGSØ Design & Planning & Implementing Smart Solutions GS Standard In SaudiaGS
Certification
CompTIA Network+
Timeline
MGR, Solutions Specialist
Saudi Airlines Ground Service, I.T. NETWORKS & INFRASTRUCTURE
11.2011 - Current
Bachelor of Science -
UMD
04.2001 -
Master - Information Technology
Arab Academy of Science, Arab Academy for Science, Technology & Maritime Transport
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