HUSSEIN ALNAKHLI
Khobar
Summary
Experienced Credit Controller with over 10 years of expertise in managing credit, improving collection rates, and reducing overdue debt. Skilled in working cross-functionally with sales, customer service, and billing teams to ensure timely payments and minimize financial risk. Adept at negotiating payment plans, performing due diligence, and providing exceptional customer service.
Overview
13
13
years of professional experience
Work History
Credit Controller
Atlas Copco
07.2024 - Current
- Supported sales teams by providing accurate credit information for new and existing customers.
- Increased collection rates through proactive account management and regular follow-ups with clients.
- Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Reviewed customer accounts for compliance with repayment obligations.
- Performed checks of customer creditworthiness and current situations.
- Managed outstanding balance amounts by evaluating reports and determining collection statuses.
Collection Executive
KONE AREECO LTD
03.2020 - 06.2024
- Collected documents and made portfolios for collections accounts.
- Researched accounts and completed due diligence to resolve collection problems.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Achieved performance goals on consistent basis.
- Used skip tracing and other techniques to locate debtors.
- Processed payments and applied to customer balances.
- Recorded all information regarding financial status of customers.
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Negotiated to collect balance in full.
- Depositing Checks and cash in Bank
Credit Controller
TNT & FedEx Express
07.2015 - 02.2020
- Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment.
- Collected and reported monthly expense variances and explanations.
- Managed payments,updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Mitigate risk associated with customer credit and increase the inflow of cash available to the group by efficiently managing
the collection of overdue invoices, whilst maintaining high levels of customer satisfaction. - Identify and collect payment of overdue invoices through proactive planning, prioritisation and execution of daily call
cycles.
Customer Service Cashier
TNT & FedEx Express
01.2015 - 07.2015
- Counted money in drawers at beginning and end of each shift to ensure amounts were correct.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Customer Service Officer
TNT Express
01.2014 - 12.2014
- Collect and hand over to customer the shipments and solve the issues.
Customer Service Representative
ZAIN COMPANY
08.2012 - 01.2014
- Answered customer telephone calls promptly and in appropriate manner.
- Communicate with customers to diagnose and solve an issues.
Education
BS Major in Computer Science 2012
ALJOUF UNIVERSITY
Skills
- Teamwork
- Leadership
- Flexibility
- Motivational
- Interpersonal
- Leadership
- Public Speaking
- Credit reviews
- Issue resolution
- Time management
- Credit risk
- SAP expertise
- Strong communication
- Customer satisfaction
- Documentation and reporting
- Call center experience
- Credit control
Personal Information
Title:
Languages
- ARABIC
Native - ENGLISH
Expert
OBJECTIVE
looking for a high-grown organization with a competitive and challenging environment, where I can contribute my professional skills in the growth of the organization.
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
Credit Controller
Atlas Copco
07.2024 - Current
Collection Executive
KONE AREECO LTD
03.2020 - 06.2024
Credit Controller
TNT & FedEx Express
07.2015 - 02.2020
Customer Service Cashier
TNT & FedEx Express
01.2015 - 07.2015
Customer Service Officer
TNT Express
01.2014 - 12.2014
Customer Service Representative
ZAIN COMPANY
08.2012 - 01.2014
BS Major in Computer Science 2012
ALJOUF UNIVERSITY
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