Hussein Ghaseb
Riyadh,Riyadh Region
Overview
11
11
years of professional experience
Work history
Office Manager VP of the Shared Services Group
REDF
Riyadh
06.2022 - Current
- Oversaw office budget to responsibly allocate equipment and resources.
- Interacted with customers professionally by phone, email or in-person to provide information and direct queries to appropriate staff members.
- Provided complete meeting support, including materials preparation and minute-taking.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Enhanced productivity of managers by providing expert administrative support.
Relationship Specialist
National Housing Services Company
Riyadh, Riyadh Region
05.2020 - 06.2022
- Prepared necessary forms to complete transactions.
- Advised customers on availability, pricing and location of products.
- Applied conflict management to stressed and concerned customers.
- Handled in-person, email and mailed correspondence.
- Followed scripts when answering common customer questions.
- Set appointments with field teams to carry out service changes or deliver new products.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Maintained excellent client satisfaction by providing in-depth support.
- Implemented customer follow up to uphold service standards.
Relationship manager
King Abdullah Institute for Research and Studies
Riyadh, Riyadh Region
02.2018 - 05.2020
- Exceeded sales targets by delivering high call volumes and tailored product recommendations.
- Addressed enquiries and resolved complaints and issues.
- Developed pipeline of prospective clients.
- Advised customers on product upgrades and rollouts.
credit officer
Abdul Latif Jameel United Real Estate Fina
Riyadh, Riyadh Region
05.2015 - 02.2018
- Maintained electronic log of communications with customers in respect to outstanding payments.
- Oversaw and coordinated application process of loan closings from enquiry to completion.
- Analysed customer history and financial reports to assess risk and creditworthiness.
- Facilitated profitability tracking by producing performance reports for senior management.
- Prepared monthly statements and followed up on overdue balances by telephone or email.
- Improved efficiency of cash collection activities and reduced bad debt exposure.
- Acted as point of contact for all matters relating to collections and credit management.
- Assessed and tracked team and personal KPIs and strived to meet set targets.
- Grew existing client relationships through regular updates and engagement, boosting retention.
call center
contact center company STC
Riyadh, Riyadh Region
03.2014 - 05.2015
- Maintained call centre efficiencies, ensuring clear, effective communication with all departments.
- Facilitated strategic decision-making by producing accurate, comprehensive end-of-shift reports.
- Used targeted questioning techniques to determine customer needs and appropriate support.
- Enabled efficient follow-up by accurately recording
- Increased client retention by building instant rapport and establishing customer trust.
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Attended regular product training to enhance customer advice.
- Maintained accurate knowledge of current services to provide informative customer advice.
- Trained junior agents on customer service excellence, boosting customer satisfaction rates.
- Achieved daily performance targets, aiding department progression towards sales goals.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
- Continually updated customer databases, ensuring compliance with GDPR regulations.
- Maintained accurate records to simplify information flow between customer service and account management teams.
- Improved call metric standards to exceed performance KPI targets.
- Successfully generated new business via telephone sales, achieving profit growth targets.
- Recommended call routing strategies, reducing average on-hold times.
- Smoothened customer onboarding experience, providing superior level of customer care.
- Met call time quotas with concise communication and following established scripts.
- Acted as first point of contact for customer issues and queries.
Administrative
Alayouniy Contracting Company and investment
Riyadh
07.2013 - 03.2014
- Processed invoices and financial data with strong eye for detail.
- Drafted, printed and compiled important formal documentation, strictly meeting required standards.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Accurately executed secretarial tasks, maintaining smooth administrative operations.
- Updated client records with strict attention to confidentiality, maintaining full GDPR compliance.
- Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
- Managed staff travel arrangements to identify best available options.
- Registered visitors, guests and contractors upon arrival, providing access passes.
- Worked to facilitate positive, productive working environments through reliable administrative support.
- Scheduled meetings and corporate events using exceptional organisation and planning abilities.
- Guided stationery and office supplies purchasing activities to achieve budgetary targets.
- Presided office activities to maintain compliance with company policies.
- Mentored and trained administrative staff to complete tasks and projects.
- Managed database to maintain updated records and accuracy.
- Submitted timely stationery orders, researching cost-efficient suppliers to reduce spending.
- Organised activities to build team and establish professional relationships with staff.
- Oversaw and updated website content to feature announcements and developments.
- Coordinated maintenance and repairs of office facilities and equipment.
- Updated office management on team's activities and progress at weekly meetings.
- Instructed employees in company policies and procedures, maximising compliance and consistency.
- Communicated policy changes and business priorities to streamline office team tasks.
- Oversaw recruitment for clerical staff, accounting and operations teams.
- Identified skills gaps and arranged relevant training to upskill clerical team.
- Created and submitted progress reports to upper management.
- Set office policies and procedures to keep team members coordinated.
- Delivered new hire training and mentored established staff on processes and procedures.
- Designed strategic schedules, rotas and workloads to promote productivity.
- Partnered collaboratively with other departments to determine optimum schedules for special projects.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.
- Input current metrics into tracking documents and spreadsheets and prepared reports.
- Scheduled staff and delegated assignments to adequately cover operational and project requirements.
Data Analyst
The Sagalh drugs institutions
Riyadh, Riyadh Region
06.2012 - 07.2013
- Analysed large datasets, drawing meaningful conclusions and providing actionable recommendations.
- Participated in requirements meetings and data mapping sessions to understand business needs.
- Improved data integrity with rigorous auditing and cleansing.
- Generated weekly reports, detailing findings and advising recommendations for strategic decision making.
Timeline
Office Manager VP of the Shared Services Group
REDF
06.2022 - Current
Relationship Specialist
National Housing Services Company
05.2020 - 06.2022
Relationship manager
King Abdullah Institute for Research and Studies
02.2018 - 05.2020
credit officer
Abdul Latif Jameel United Real Estate Fina
05.2015 - 02.2018
call center
contact center company STC
03.2014 - 05.2015
Administrative
Alayouniy Contracting Company and investment
07.2013 - 03.2014
Data Analyst
The Sagalh drugs institutions
06.2012 - 07.2013