Overview
Work history
Timeline
Generic

Hussein Ghaseb

Riyadh,Riyadh Region

Overview

11
11
years of professional experience

Work history

Office Manager VP of the Shared Services Group

REDF
Riyadh
06.2022 - Current
  • Oversaw office budget to responsibly allocate equipment and resources.
  • Interacted with customers professionally by phone, email or in-person to provide information and direct queries to appropriate staff members.
  • Provided complete meeting support, including materials preparation and minute-taking.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Enhanced productivity of managers by providing expert administrative support.

Relationship Specialist

National Housing Services Company
Riyadh, Riyadh Region
05.2020 - 06.2022
  • Prepared necessary forms to complete transactions.
  • Advised customers on availability, pricing and location of products.
  • Applied conflict management to stressed and concerned customers.
  • Handled in-person, email and mailed correspondence.
  • Followed scripts when answering common customer questions.
  • Set appointments with field teams to carry out service changes or deliver new products.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Implemented customer follow up to uphold service standards.



Relationship manager

King Abdullah Institute for Research and Studies
Riyadh, Riyadh Region
02.2018 - 05.2020
  • Exceeded sales targets by delivering high call volumes and tailored product recommendations.
  • Addressed enquiries and resolved complaints and issues.
  • Developed pipeline of prospective clients.
  • Advised customers on product upgrades and rollouts.

credit officer

Abdul Latif Jameel United Real Estate Fina
Riyadh, Riyadh Region
05.2015 - 02.2018


  • Maintained electronic log of communications with customers in respect to outstanding payments.
  • Oversaw and coordinated application process of loan closings from enquiry to completion.
  • Analysed customer history and financial reports to assess risk and creditworthiness.
  • Facilitated profitability tracking by producing performance reports for senior management.
  • Prepared monthly statements and followed up on overdue balances by telephone or email.
  • Improved efficiency of cash collection activities and reduced bad debt exposure.
  • Acted as point of contact for all matters relating to collections and credit management.
  • Assessed and tracked team and personal KPIs and strived to meet set targets.
  • Grew existing client relationships through regular updates and engagement, boosting retention.

call center

contact center company STC
Riyadh, Riyadh Region
03.2014 - 05.2015
  • Maintained call centre efficiencies, ensuring clear, effective communication with all departments.
  • Facilitated strategic decision-making by producing accurate, comprehensive end-of-shift reports.
  • Used targeted questioning techniques to determine customer needs and appropriate support.
  • Enabled efficient follow-up by accurately recording
  • Increased client retention by building instant rapport and establishing customer trust.
  • Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
  • Handled high call volumes with accuracy and efficiency for optimum productivity.
  • Attended regular product training to enhance customer advice.
  • Maintained accurate knowledge of current services to provide informative customer advice.
  • Trained junior agents on customer service excellence, boosting customer satisfaction rates.
  • Achieved daily performance targets, aiding department progression towards sales goals.
  • Used outstanding problem-solving and communication skills to appease dissatisfied customers.
  • Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
  • Continually updated customer databases, ensuring compliance with GDPR regulations.
  • Maintained accurate records to simplify information flow between customer service and account management teams.
  • Improved call metric standards to exceed performance KPI targets.
  • Successfully generated new business via telephone sales, achieving profit growth targets.
  • Recommended call routing strategies, reducing average on-hold times.
  • Smoothened customer onboarding experience, providing superior level of customer care.
  • Met call time quotas with concise communication and following established scripts.
  • Acted as first point of contact for customer issues and queries.

Administrative

Alayouniy Contracting Company and investment
Riyadh
07.2013 - 03.2014
  • Processed invoices and financial data with strong eye for detail.
  • Drafted, printed and compiled important formal documentation, strictly meeting required standards.
  • Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
  • Accurately executed secretarial tasks, maintaining smooth administrative operations.
  • Updated client records with strict attention to confidentiality, maintaining full GDPR compliance.
  • Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
  • Managed staff travel arrangements to identify best available options.
  • Registered visitors, guests and contractors upon arrival, providing access passes.
  • Worked to facilitate positive, productive working environments through reliable administrative support.
  • Scheduled meetings and corporate events using exceptional organisation and planning abilities.
  • Guided stationery and office supplies purchasing activities to achieve budgetary targets.
  • Presided office activities to maintain compliance with company policies.
  • Mentored and trained administrative staff to complete tasks and projects.
  • Managed database to maintain updated records and accuracy.
  • Submitted timely stationery orders, researching cost-efficient suppliers to reduce spending.
  • Organised activities to build team and establish professional relationships with staff.
  • Oversaw and updated website content to feature announcements and developments.
  • Coordinated maintenance and repairs of office facilities and equipment.
  • Updated office management on team's activities and progress at weekly meetings.
  • Instructed employees in company policies and procedures, maximising compliance and consistency.
  • Communicated policy changes and business priorities to streamline office team tasks.
  • Oversaw recruitment for clerical staff, accounting and operations teams.
  • Identified skills gaps and arranged relevant training to upskill clerical team.
  • Created and submitted progress reports to upper management.
  • Set office policies and procedures to keep team members coordinated.
  • Delivered new hire training and mentored established staff on processes and procedures.
  • Designed strategic schedules, rotas and workloads to promote productivity.
  • Partnered collaboratively with other departments to determine optimum schedules for special projects.
  • Maintained high standards of accuracy and quality in data entry and recordkeeping.
  • Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.
  • Input current metrics into tracking documents and spreadsheets and prepared reports.
  • Scheduled staff and delegated assignments to adequately cover operational and project requirements.


Data Analyst

The Sagalh drugs institutions
Riyadh, Riyadh Region
06.2012 - 07.2013
  • Analysed large datasets, drawing meaningful conclusions and providing actionable recommendations.
  • Participated in requirements meetings and data mapping sessions to understand business needs.
  • Improved data integrity with rigorous auditing and cleansing.
  • Generated weekly reports, detailing findings and advising recommendations for strategic decision making.

Timeline

Office Manager VP of the Shared Services Group

REDF
06.2022 - Current

Relationship Specialist

National Housing Services Company
05.2020 - 06.2022

Relationship manager

King Abdullah Institute for Research and Studies
02.2018 - 05.2020

credit officer

Abdul Latif Jameel United Real Estate Fina
05.2015 - 02.2018

call center

contact center company STC
03.2014 - 05.2015

Administrative

Alayouniy Contracting Company and investment
07.2013 - 03.2014

Data Analyst

The Sagalh drugs institutions
06.2012 - 07.2013

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Hussein Ghaseb