Hussein Mandourah
Summary
I’m a highly motivated and adaptable with a fresh degree in Computer Science and over seven years of experience in food service, customer service, a few experiences in budget management, and administrative support. I'm known for being a fast learner who can quickly pick up new skills and technologies. Throughout my career, I've consistently improved customer satisfaction, streamlined operations, and effectively managed both financial and inventory tasks. I have strong organizational and communication skills, and I'm proficient with various software tools including POS systems, (Ooyod) financial software, and Canva for design work. I excel at building strong client relationships, developing creative solutions, and collaborating effectively within teams. My technical skills include programming, web development, and database management.
Overview
7
7
years of professional experience
Work History
Food Service Operator
Sate Wa Soto
03.2017 - Current
- Accepted orders and packed food for takeout and delivery.
- Increased customer satisfaction by providing efficient and friendly service in a fast-paced food truck environment.
- Managed inventory effectively to minimize waste and maximize profit margins for the business.
- Ensured proper maintenance of all equipment within the food truck operation through regular inspections and timely repairs when necessary.
- Used POS system to enter orders, process payments and issue receipts.
Service Provider
Insoul Coffee & Doughnuts
07.2022 - 09.2022
- Helped clients with [Coffee and doughnuts ] services, ensuring high levels of satisfaction and loyalty.
- Increased customer satisfaction by providing efficient and friendly service in a fast-paced food truck environment.
- Developed rapport with clients through active listening and empathetic understanding of their concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
Budget Assistant
Mashariq For Hajj Services
05.2024 - 07.2024
- Reviewed operating budgets periodically to analyze trends affecting budget needs.
- Excellent communication skills, both verbal and written.
- Performed month-end account analysis, headcount and salary reports and related journal entries.
- Used [Ooyod system] to create financial models.
- Developed creative design for print materials, brochures, banners, and signs.
- Designed creative digital displays used in online advertising for the department [Canava].
- Skilled at working independently and collaboratively in a team environment.
Administrative Assistant
Mashariq For Hajj Services
05.2022 - 05.2023
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, to ensure a smooth integration into the team.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance data.
- Developed creative design for print materials, brochures, banners, and signs.
- Improved department satisfaction by creating visually appealing and impactful graphic designs for Daily reports.
- Streamlined data entry tasks using Microsoft Excel spreadsheets to easily manage large amounts of information.
Education
Bachelor of Computer Science - Computer Science And Artificial Intelligence
Umm Al-Qura University
Makkah06.2024
High School Diploma -
AL Bushra Highschool
Makkah05.2019
Skills
- Food Handling
- Customer Service
- Problem-Solving
- Software Development , Machine Learning
- Troubleshooting skills
- Python , Java , HTML , CSS
- UI and UX Design
- Infographics Creation , Graphic Design
- Microsoft Outlook, Word, and Excel
- Attention to Detail
- Multitasking
- Computer Skills
Languages
Arabic
Native language
English
Intermediate
B1
Timeline
Budget Assistant
Mashariq For Hajj Services
05.2024 - 07.2024
Service Provider
Insoul Coffee & Doughnuts
07.2022 - 09.2022
Administrative Assistant
Mashariq For Hajj Services
05.2022 - 05.2023
Food Service Operator
Sate Wa Soto
03.2017 - Current
Bachelor of Computer Science - Computer Science And Artificial Intelligence
Umm Al-Qura University
High School Diploma -
AL Bushra Highschool
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