Experienced Customer Services Advisor recognised for enhancing customer satisfaction and resolving issues promptly. Skilled in building rapport with customers, identifying needs, and providing tailored solutions. Known for fostering positive relationships and consistently improving service quality.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Accountant
United Trading Company
[Sana'a ,Yemen]
03, 2022 – 04, 2024
Managed daily accounting operations, including accounts payable and receivable, ensuring accuracy and compliance with company policies.
Prepared monthly financial statements and reports, providing insights on budget variances and financial performance.
Assisted in the annual budget preparation and forecasting, collaborating with department heads to align financial goals.
Conducted regular audits to ensure adherence to accounting standards and internal controls.
Utilized accounting software (Al-Arabi Soft ) for transaction recording and reporting, enhancing efficiency in financial processes.
Supported external auditors during annual audits, preparing necessary documentation and responding to inquiries.
Trained and mentored junior accounting staff, fostering a collaborative team environment
Bachelor's degree of accounting
Bachelor's degree of engineering telecommunication