Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic

Hussien Bazanboor

Riyadh,Riyadh Region

Summary

Experienced Customer Services Advisor recognised for enhancing customer satisfaction and resolving issues promptly. Skilled in building rapport with customers, identifying needs, and providing tailored solutions. Known for fostering positive relationships and consistently improving service quality.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

12
12
years of professional experience
2
2
Certification
4
4
years of post-secondary education

Work history

Accountant

United Trading
Sanaa , Yemen
03.2022 - 07.2024



Accountant
United Trading Company
[Sana'a ,Yemen]
03, 2022 – 04, 2024

Managed daily accounting operations, including accounts payable and receivable, ensuring accuracy and compliance with company policies.
Prepared monthly financial statements and reports, providing insights on budget variances and financial performance.
Assisted in the annual budget preparation and forecasting, collaborating with department heads to align financial goals.
Conducted regular audits to ensure adherence to accounting standards and internal controls.
Utilized accounting software (Al-Arabi Soft ) for transaction recording and reporting, enhancing efficiency in financial processes.
Supported external auditors during annual audits, preparing necessary documentation and responding to inquiries.
Trained and mentored junior accounting staff, fostering a collaborative team environment

customer service

DHL Express
mukalla , Yemen
02.2012 - 11.2019
  • Improved customer satisfaction by promptly addressing and resolving complaints , contributing to a positive customer experience
  • Provided accurate information for product inquiries which helped drive sales and build coustomer trust.
  • Ensured smooth transactions with the use of up-to-date POS systems.
  • Assisted customers in navigating company website, improving online experience.
  • Maintained clean and organised work station for optimal productivity.
  • Recorded and processed customer data accurately.
  • Prepared necessary forms to complete transactions.

Education

Bachelor of Engineering - telecommunication

University of Science and Technology
Sana'a
02.2005 -

Bachelor of Business Administration - Accounting

University of Science And Technology
Sanaa
07.2020 - 03.2024

Skills

  • Knowledge of sales principles
  • Customer relations management
  • Data entry accuracy
  • Customer database navigation
  • Customer needs analysis
  • Financial reporting
  • General ledger management
  • accountant Payable and Receivable

Languages

English
Advanced
C1
Arabic
Master or proficient
C2

Certification

Bachelor's degree of accounting

Bachelor's degree of engineering telecommunication

Timeline

Accountant

United Trading
03.2022 - 07.2024

Bachelor of Business Administration - Accounting

University of Science And Technology
07.2020 - 03.2024

customer service

DHL Express
02.2012 - 11.2019

Bachelor of Engineering - telecommunication

University of Science and Technology
02.2005 -
Hussien Bazanboor