Hussnain Sheikh
Jeddah
Summary
Dynamic and results-driven professional with extensive experience in valet operations and customer service at Millennium Al Masar Hotel. Proven ability to lead teams, enhance customer satisfaction, and resolve complaints effectively. Skilled in event coordination and meticulous recordkeeping, consistently achieving superior service standards.
Overview
9
9
years of professional experience
Work History
Valet Parking Supervisor
Millennium Al Masar Hotel
Jeddah
05.2024 - Current
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Coordinated valet service for large groups, special events and daily guest loads.
- Coached team members to consistently exceed superior customer service standards.
- Monitored customer satisfaction levels and took appropriate action to improve services.
- Verified correct use of procedures and recordkeeping requirements by each valet team member.
- Led daily stand up meetings to convey new policies, outline schedules and correct performance deficiencies.
- Resolved customer complaints promptly and professionally while maintaining excellent customer relations.
Customer Service Representative
Jeeny
Jeddah
12.2023 - 01.2024
- Company Overview: Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that I can answer questions.
- Processing orders, forms, applications, and requests.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that I can answer questions.
- Processing orders, forms, applications, and requests.
Office Management
Jeeny
Jeddah
01.2019 - 03.2020
- Overseeing the budget for all office supplies, equipment, repairs, and maintenance services.
- They closely track inventory levels and place.
- Handle customer inquiries and complaints.
- Manage internal staff relations.
- Maintain a safe, secure, and pleasant work environment.
- Reorganized something to make it work better.
Quality Assurance Officer
Jeeny
Jeddah
09.2016 - 01.2019
- Company Overview: Reporting any issues with equipment or processes to the appropriate staff member for correction.
- Reviewing customer complaints to determine whether they are justified or if they can be resolved with minimal action from the company.
- Reporting any issues with equipment or processes to the appropriate staff member for correction.
- Reviewing customer complaints to determine whether they are justified or if they can be resolved with minimal action from the company.
Education
Associate of Arts -
Government College University Faisalabad
Faisalabad12.2013
Skills
- Valet operations
- Customer service
- Team management
- Event coordination
- Recordkeeping
- Complaint resolution
Languages
- English, proficient
- Arabic, advanced
- Urdu, Native
Timeline
Valet Parking Supervisor
Millennium Al Masar Hotel
05.2024 - Current
Customer Service Representative
Jeeny
12.2023 - 01.2024
Office Management
Jeeny
01.2019 - 03.2020
Quality Assurance Officer
Jeeny
09.2016 - 01.2019
Associate of Arts -
Government College University Faisalabad
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