Ibad Hameed
Riyadh,Saudi Arabia
Summary
Accomplished IT professional with extensive expertise in IT strategy development, software installation and upgrades, and security protocols. Demonstrates proficiency in troubleshooting, mobile device support, and VOIP management. Adept at networking protocols, desktop support, and Microsoft Office suite mastery. Skilled in hardware installation and maintenance, network topology understanding, and data backup procedures. Committed to proactive fault finding and knowledge transfer to enhance organisational efficiency. Career goals include advancing network operations management and security technologies understanding to drive innovation within the IT sector.
Overview
6
6
years of professional experience
Work history
IT support engineer
ALFA.Co
Riyadh, Riyadh Region
09.2023 - Current
- Effectively managed helpdesk requests, minimising downtime for employees.
- Provided efficient customer service through installation and maintenance of hardware and software systems.
- Installations and configurationof various IT hardware including CCTV, intercoms, IP phones, and servers, data switches, etc...
- Wired and Wireless Networking Solutions.
- Set up user accounts and passwords ensuring secure access to networks and systems.
- Rectified IT issues by liaising with clients and troubleshooting software problems.
- Conducted training sessions on new software applications to enhance staff productivity.
Education
Bachelor of Technology - BS - IT
PRESTON UNIVERSITY
Islamabad Pakistan 04.2014 - 03.2019
Skills
- IT strategy development
- Software installation and upgrades
- Security protocols expertise
- Mobile device support
- Troubleshooting proficiency
- Networking protocols knowledge
- Knowledge transfer skills
- VOIP management
- Desktop support expertise
- Microsoft Office suite mastery
- Hardware installation and maintenance
- Network topology understanding
- Data backup procedures
- IT equipment procurement
- Office 365 proficiency
- Software support skills
- Hardware support skills
- Network troubleshooting expertise
- Routing and switching knowledge
- Network configuration skills
- Network operations management
- Security technologies understanding
- Proactive fault finding
Languages
English
Advanced
Arabic
Upper intermediate
Urdu
Native
Hindi
Fluent
References
References available upon request.
Timeline
IT support engineer
ALFA.Co
09.2023 - Current
Bachelor of Technology - BS - IT
PRESTON UNIVERSITY
04.2014 - 03.2019
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