Ibraheem Al-Qahtani
Digital Program Management & Product Development
Riyadh, Saudi Arabia
Summary
Experienced in digital programs delivery & product development with top-notch implementation and project management abilities. Highly organized, methodical, and skilled at overseeing daily milestones across high-performance teams. Gifted at meeting tight deadlines, driving business opportunities, and working well in team-based environments. Highly effective overseeing multiple tasks and employees at once and dedicated to detail-oriented leadership and objective-oriented planning.
Engaging and personable to manage key milestones and deliver exemplary digital experience.
Overview
2025
2025
years of professional experience
5
5
years of post-secondary education
7
7
Certifications
2
2
Languages
Work History
Manager - Digital Delivery & Demand Management
Emkan
11.2024 - Current
- Managed and motivated project managers be productive and proactive within the digital & CX department.
- Maximized performance by monitoring daily activities and leading mentoring team members.
- Responsible for overseeing the end-to-end delivery of digital projects and products, ensuring alignment with business objectives, and managing stakeholder expectations
- Managing resources, coordinating project timelines, and driving continuous improvement initiatives to enhance efficiency and productivity
- Lead and mentor, and guide digital teams outside of delivery section, fostering a culture of collaboration and innovation.
- Conduct ongoing performance reviews and evaluations and provide feedback to promote personal and professional growth.
- Plan and align digital initiatives with projects managers to ensure projects delivery within agreed schedule, scope, and quality.
- Prepare consolidated reports for top management on bi-weekly basis to review the progress and circulate updates
- Highlight all risks and challenges and propose mitigation plan
- Balanced competing business priorities to deliver value and achieve key performance indicators across Emkan strategic pillars
- Support relevant technical teams in conducting technical feasibility, defining specifications, project resourcing, HLDs, LLDs, QC approvals and etc; in close consultation with their relevant department heads.
Senior Project Manager, Digital & CX Dept.
Emkan (Alrajhi Group Subsidiary)
3 2023 - 10.2024
- Managing the delivery of digital products & solutions across the SDLC at projects & programs level in full accordance with the outlined scope, schedule, and quality using either agile or waterfall methodology based on the nature of the projects/programs
- Acting as a Delivery programs manager supervising junior project managers & team members by guiding, mentoring, and supporting them on projects lifecycle under assigned programs to enhance their soft/technical skills & career growth
- Emkan Digital & Technical SPOC across Al Rajhi Group for the group strategic initiatives
- Adapted quickly to unexpected challenges or obstacles encountered during projects execution, devising creative solutions without compromising objectives
- Managing stakeholders such as projects technical & business team, vendors, clients, and end-users regarding projects requirements, updates, progresses, and risks & issues
- Nurtured strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration on shared goals.
- Conducting risk assessments and managing risk management plan by making sure mitigation plans are in place
- Conducted post projects evaluation to identify areas of improvement and implement corrective actions for future endeavors
- Main Programs:
- SME (Small and Medium Enterprise) Fintech Program: Managed & developed the SME digital program from scratch by establishing the main base of products starting with successful launch of SME POS Financing to be fully digitalized fintech solution capable of offering financing to its customers
- Leading business & technical team on building multiple digital products within the SME program based on established & agreed product roadmap
- Managing the ongoing demand (BAU) under SME program track with multiple teams & project managers
- Al Rajhi Group API Marketplace Hub Program:
- Managing the Delivery of exposing Emkan Products APIs to Alrajhi Group API Marketplace hub to provide a consolidated API offering for ARG subsidiaries business capabilities and achieve cross selling, self-exploring, and cost cuttings integration initiatives
Project Manager, Stc Digital Applications
stc
01.2022 - 02.2023
- Managing stc digital consumer WEB and Mobile applications projects using agile method
- Supporting business team on scoping and analyzing projects mandates to be aligned with stc digital vision, strategy, and technical capabilities to deliver high business value products and services
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Scrum master for stc digital consumer products with multiple teams by managing and planning scrum events
- Work closely with IT product managers to handle and prioritize product roadmap and backlog, resolve conflicts, and remove impediments to achieve high product benefits
- Participate in top management weekly progress for digital applications projects with digital PMO department and presenting the needed updates
- Managing Projects risk by developing mitigation plan and recording and updating risk register
- Work closely with release management team through development, testing, and deployment phases
- Main Projects:
- Digital Fulfillment:
- Enabling stc customers to share digital bills to other and they can pay them through digital payment gateways
- Managing the solution design milestone across multiple systems with the enterprise architecture
- Establishing the projects into multiple agile sprints to avoid changes on later stages and gain stakeholders buy-in at the end of each sprint
- Push notification enhancements:
- Enhancing mystc app push notifications by introducing media notification & specific sounds
Project Manager
Takamol Holding
08.2020 - 12.2021
- Managed and being Accountable for projects of the most revenue generated program 'Musaned, مساند'
- Managed +20 team members between onsite and offshore
- Responsible for managing the stakeholder's expectations and representing the projects to the top management and the Vice Minister on a monthly basis, and to the Assistant Deputy Minister on a weekly basis
- Support business team on developing the business case by identifying the benefits of the solution provided
- Participate and support product management team on developing and enhancing product roadmap
- Identifying change with benefit realization on the product and taking ownership for the delivery of change by managing the full cycle
- Maintained a good healthy relationship between stakeholders, internal teams, and vendors
- Improved SLAs and operating model to enhance the process of work and relations between internal and external parties
- Main Projects:
- Istiqdam Unified Portal:
- Managed a new platform that fundamentally focused on improving the HRSD Ministry electronic service for Istiqdam sectors (domestic & occupation) by reengineering and transforming all the manual process and services to automated & digitalized services with more than 52 service
- Agricultural Services:
- Managed the new agricultural sector by introducing two new services; Agricultural Visas & labor services transfer
- Managing the engagements between HRSD & MEWA ministries to understand the business & the As-is situation to build the right business case & requirements
- Transforming Visas manual process into fully digital process in which enhanced the Visa issuing from 4 months to 2 minutes
- Requirements offices license renewal:
- Managed the requirements gathering from 20+ istiqdam offices to understand the current challenges on license renewal process
- Trained the major istiqdam offices & HRSD ministry related employees on the new automated license renewal
- Introduced approval cycle of license renewal based on Istiqdam offices classes
- Reduce the time of license renewal from 2 to 5 working days maximum
Analyst - Quality Assurance
Takamol Holding
01.2019 - 08.2020
- Assisting in the planning and execution of department initiatives and projects
- Identifying test strategies for upcoming projects in QA phase and developing testing plan
- Developing test design and executing test cases (BDD Method)
- UAT and functional testing on staging and Pre-Production environment
- Part of multiple product scrum team and engaging on scrum events such as sprint review
- Prioritizing, reporting, and following up on raised defects with multiple products teams
- Participating and conducting internal audits events for ISO9001 & ISO27001 standards
Junior Specialist - IT Quality Operation
Mobily
01.2018 - 12.2018
- Internal Enhancement software tester for systems such as Siebel communication system
- Resolving PBIs and change requests (AdHoc) by being part of application technical support
- Shared Services QA tester for systems such as ERP Oracle
- Part of the Defects Management Team to support on handling conflicts and closing defects
Education
Bachelor of Science - Business Administration, Major in Management Information Systems
King Saud University
Riyadh, Saudi Arabia 04.2013 - 12.2017
Skills
Teamwork
Work Planning and Prioritization
Schedule Coordination & Cross Communication
Problem-Solving Abilities
Organizational Skills
Project Planning
Time Management
Cross-Functional Management
Relationship Building
Client Relationship Management
Leadership
Teamwork
Certification
Certified Project Management Professional with Above Target Score (PMP)
Community Service
Cultural & Social Club, KSU-CBA, Team Lead, VP, President:
- Managing, Planning, delegating and carrying out the strategic plan of the student club and its responsibilities.
- Leading a club that has more than 80 members
- Managed 50 different activities within the university and outside.
References
Available upon request.
Timeline
Manager - Digital Delivery & Demand Management
Emkan
11.2024 - Current
Project Manager, Stc Digital Applications
stc
01.2022 - 02.2023
Project Manager
Takamol Holding
08.2020 - 12.2021
Analyst - Quality Assurance
Takamol Holding
01.2019 - 08.2020
Junior Specialist - IT Quality Operation
Mobily
01.2018 - 12.2018
Bachelor of Science - Business Administration, Major in Management Information Systems
King Saud University
04.2013 - 12.2017
Senior Project Manager, Digital & CX Dept.
Emkan (Alrajhi Group Subsidiary)
3 2023 - 10.2024
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