IT professional with extensive experience in technical support, system administration, and help desk operations. Skilled in managing Windows and Linux operating systems, Active Directory, and network fundamentals including LAN/WAN and IP addressing. Strong problem-solving abilities and effective communication skills enhance customer service delivery. Expertise in hardware and software support, technical documentation, and enterprise system monitoring drives operational efficiency and customer satisfaction.
Hi, I’m
IBRAHEIM MUSTAFA ABDALLA FDELALMOLA
Riyadh
Summary
Overview
1
year of professional experience
5
years of post-secondary education
1
Certification
Work history
Sahel Al-Batana Mining CompanyKhartoum, sudan
Technical support
2024.12 - 2026.03 (1 education.year_Label & 3 education.months_Label)
Job overview
- Provided technical support for hardware, software, and network issues. Managed user accounts and permissions through Active Directory. Installed and maintained computers, printers, cctv system, and IT equipment. Delivered on-site and office support to ensure smooth operations.
- Prepared detailed reports documenting all technical faults and the solutions implemented.
- Provided comprehensive training to junior team members, increasing their productivity.
- Resolved complex technical issues by utilising advanced troubleshooting techniques.
- Assisted customers in configuring hardware and software systems for optimal performance.
- AD
- cctv system
- Networking
- Microsoft Office365
- Project Management
- Problem Solving
- Team Leadership
Education
University of Nilein
Bachelor of Information Technology from Information Technology
2019.01 - 2024.01 (5 education.years_Label)
University overview
Skills
- Technical Support & Troubleshooting
- Help Desk Operations & Ticket Management
- System Administration
- Operating Systems: Windows & Linux
- Active Directory
- Hardware & Software Support
- Network Basics (LAN/WAN, IP Addressing, Connectivity)
- Technical Documentation & Reporting
- Communication Skills
- Problem-Solving
- Time Management
- Teamwork & Collaboration
- Customer Service
- Adaptability & Flexibility
- Attention to Detail
- Multitasking
- Critical Thinking
- Work Under Pressure
- Professionalism
- Active Listening
- Microsoft Office
- Ticketing platform use
- Linux systems administration
- PC, mac, linux proficiency
- Web development basics
- Customer-Focused communication
- Data network technology
- Hardware troubleshooting
- Enterprise system monitoring
- Network monitoring tools
- WANs and LANs familiarity
- TCP and IP knowledge
- Technical documentation writing
- IP addressing and routing
- Remote access solutions
- CISCO switches and firewalls
- Software installation expertise
- Ticket system operation
- VoIP system experience
- Remote desktop operations
- System diagnosis capability
- Vmware
- Data recovery mastery
- VLANs
- Jira
Certification
- IT support Specialist Professional Certification — Microsoft
- Cisco CCNA (200-301) — Cisco
- Microsoft cloud Support Associate — Microsoft
- System Admin Diploma — Zaingate
- Windows server management and security — University of Colorado system
- Introduction to contemporary operating systems and hardware — Illinois Tech
- Cyber security and privacy — Microsoft
- Essential aspect of software hardware and data backup — Microsoft
- Introduction to secure networking — Microsoft
- Introduction to networking — Nvidia
- Mcsa — Zain gate
LANGUAGES
Arabic (Native)
English (Advanced)
Availability
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Timeline
Technical support
Sahel Al-Batana Mining Company
2024.12 - 2026.03 (1 education.year_Label & 3 education.months_Label)
University of Nilein
Bachelor of Information Technology from Information Technology
2019.01 - 2024.01 (5 education.years_Label)